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Clear Rate Communications
- Telecommunications
- Troy, MI
About this business
Location details
2600 W Big Beaver Rd, Troy, MI, 48084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I think it is a terrible co.My phone has not worked since they took over from frontier.I have medical problems and can't contact my dr.from my phone.I am trying to cancel my service but they make it hard to do.
Business response:
****************, thank you for taking time to review our company. You indicate you are having trouble disconnecting service. We can only disconnect service when you call ************** We are open 24 hours a day, 7 days a week for your convenience. If there is a hold when you call in, it should only be for a short time. We do have a trouble ticket open on your phone line and it is scheduled to be repaired by 10/28/2022. If there is anything else I can do for you, please call ************* at ************** or you can email ... read more
This company has spammed my house with over 100 phone calls in the past month alone. All from different phone numbers but all registered to clear rate. I have asked them to stop calling and keep blocking numbers to no avail. Even if this company wasnt a complete scam, this is no way to treat consumers.
Business response:
Hello ****************. Thank you for giving us a review. We do have a "do not call list" which we update daily. If you call us and tell us your phone number, we will add you to the list. It takes 1-3 business days for our calls to stop. Our phone number is **************. Thank you. *******
THE WORST!! I only gave them a star because this site forced me too. Terrible, fraudulent business practices! This business called my elderly father asking if he would like 'cheaper phone rates'. Who wouldn't?! They switched him from his previous carrier to their service and then shut off his service when he did not pay the bill that HE NEVER RECEIVED BECAUSE THEY DID NOT HAVE HIS ADDRESS!!! When I called to inquire about his phone being turned off, the customer service representative was awful. ****, CONDESENDING and AGGRES... read more
Business response:
Thank you **************** for letting us know about your father's experience with switching over to our company. We were unable to locate an account for your father with the information provided but would like the opportunity to resolve the issues your father had with our service. Our **************** number is ************. Please have your father contact us so we can look into his concerns more thoroughly. Sincerely, ******************
Trouble customer service,I was told my bill would never be over ***** and they made it sound like they partnered with frontier in **. The next day I had no dial tone and was not at my farm. I contacted Frontier and they said to call Clear Rate and I did. The lady was very rude with me and I told her I now have no phone in a area I can't get cell service. I told her I wanted to go back to Frontier only and Frontier said the number was under them and they would have to cancel. Well back and forth I finally got Frontier back. S... read more
Business response:
Thank you for taking the time to post your review, *****. We are sorry to hear of the confusion regarding your switch to our company. Our goal is always to provide our customers with the same quality service to which they are accustomed at a lower cost. We are disappointed we were unable to demonstrate our commitment to this due to your service being switched away from our company so quickly. We will be happy to look into any billing concerns you have with a quick phone call from you at **************. Respectfully, ********... read more
SCAM! A woman called and said that Clear Rate is representing Frontier and that they could cut our business line rates by 28%. She gave specific numbers that do not match our current rates, she was clearly thinking that I am not privy to this information as just a person who answered the phone. She told me that just because I answered the call that I had the absolute right to verbally authorize the change even if I was not an authorized decision maker for our company because we would still be with Frontier. I told her she wa... read more
Business response:
Hello **** and thank you for submitting your review of our company. We have a two step verification process for any sales call made and we are very sorry if you were confused by the process. We were unable to pull up an account with the information given but we would like to speak with you about your concerns. Please contact us at your convenience at **************. Sincerely ******************
If I could rate them as a ZERO I would they have the worst customer service rep and even the supervisor was nasty. the Supervisor *****, *****, **** however he spells his name refuse to give his manager's name, ********* names he also refused to give the address to where I can call or write to higher management about his unwelcoming customer service he showed no concerned that my grandmother had been out of phone service since 08/31/2022 and gave me an expected date of repair 09/09/2022 anytime I called in for phone repairs ... read more
Business response:
Dear ********************, thank you for your review. Anytime a customer is without phone service and a medical emergency arises is a cause for concern. We reviewed your grandmother's account and a trouble ticket is open with Frontier for 9/9/2022. Frontier is the local exchange carrier in your Grandmother's area and they are responsible for all repairs to the phone lines. We did let Frontier know there was a medical issue i the household and they gave us the earliest available date which was 9/9/2022. Frontier also put your... read more
today I received my first bill and it showed a pasr due amount and a threat t cut off my long distance service by Sep. 19. since I had never received any prior bills, I was upset. I found that my long distance was already cut off. Since today is sep.1 I was even more upse. The company had misspelled my name and left my apt. number off the invoice,but a very nice mailman asked me if this was me. Anyway, I called your cusrmer service line and I talked to a Very polite, very professionel Lady named ******* who took care of my c... read more
Business response:
Hello ****************** and thank you for your review. We appreciate the positive feedback on ******* and are extremely grateful she was able to turn a somewhat bad situation into a more positive one. We never want our customers to feel they are getting treated unfairly and if you ever have a problem with your billing or your account we are available Monday through Friday from 7:00am to 10:00pm EST and on Saturdays from 9:00am to 5:00pm EST. Feel free to call us any time at **************. Sincerely ******************
I was contacted supposedly by the parent company of my phone carrier, and told that they were taking my account, as they were separating some of the accounts in the company. The next thing I knew I was supposedly a customer of ******************** Rate! I had never heard the name before, and suddenly I was their customer!!! They messed us up. One of the features that is vital to the operation of my profession was the ability to remotely forward the company phone to my cell phone or to that of an employee from a remote locati... read more
Business response:
Thank you ***** for taking the time to post your review. We are sorry to hear of the confusion regarding your switch to our company. Our goal is to provide our customers with the same quality service to which they are accustomed at a lower cost. We are saddened we were unable to demonstrate our commitment to this due to your service being switched away from our company so quickly. We appreciate you letting us know your concerns so we can incorporate them into our procedures to ensure our other customers can benefit. If you h... read more
This place is a scam!! With very rude customer service!!They called my 75 year old dad lied to him about a cheap phone service .. which my my dad thought it was midco. When I realized what happened I called Clear Rate and explained my dad dint understand. For 2 weeks of service they sent him a **** for 72 dollars. Which I called to disconnect. Now they sent a **** for 174 utterly ridiculous!! Do not get involved with these scammers!!!!
Business response:
Thank you ****************** for letting us know about your father's experience with switching over to our company. We were unable to locate an account for your father with the information provided but would like the opportunity to resolve the issues your father had with our service. Our **************** number is ************ and is open Monday through Friday from 7am EST to 10pm EST and on Saturday from 9am EST to 5pm EST. Please have your father contact us so we can look into his concerns more thoroughly. Cordially yours,... read more
Frequently asked questions about Clear Rate Communications
How is Clear Rate Communications rated?
Clear Rate Communications has a 1.8 star rating with 717 reviews.
When is Clear Rate Communications open?
Clear Rate Communications is open now. It will close at 9:00 p.m.