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Clear Rate Communications
- Telecommunications
- Troy, MI
About this business
Location details
2600 W Big Beaver Rd, Troy, MI, 48084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Received a phone call stating that Clear Rate could give us the same service that we had for our land line and internet for a lower cost. I agreed to this and someone came out to our house a couple of days later and switched the internet. The internet seems to be working fine, but we received a box we had to hook up. The box will not stop blinking since it was hooked up. We started our service on October 31st. About a month later, our century link land line was disconnected. Since the time that Century Link was disconnected ... read more
Business response:
Dear ************, Thank you for taking time out of your busy day to review our company. I do show that you have been in contact with Clear Rate and told our retention specialist you were porting your service away. If this is not the case, please call us at ************** and we will try to get your Voip phone working. Thank you for your patience. ******************
This non-legitimate criminal activity posing as a "business" has spam-called my home every day for the past several weeks, even though I am on the national DO NOT CALL registry and told them that each time before hanging up. I am not required, by law, to call them to get put on some kind of in-house company do not call list and wait another "1 to 3 business days" for it to take effect. I am already on the national list and they are openly violating it, like crooks. Totally unethical. I am in ill health and they have woken me... read more
Business response:
Dear ***************, Thank you for taking time out of your busy day to review our company. We understand that you are on the National Do Not Call list and feel you do not have to add yourself to our internal DNC list and you are 100% correct. However, adding yourself to our internal DNC list will ensure that our sales team will not call you. We send over requests on a daily basis to our sales team to prevent unwanted calls but we do have to have you give us your telephone number to make sure they receive the request. Please... read more
This Business is the worst of the worst ever........ I've had some bad business relationships, however if I would give a rating of this business I can certainly give it a big fat ***** The only reason I gave one star is because that's the only way to write a review. If you are a person who is seeking telephone service take it from me you don't want to do business with this company....
Business response:
Hello **********************, we take our reviews and concerns very seriously. We would like to investigate your concerns more, but we will need some more information in regards to the account you are referring to. Can you please email us at ************************************** or give us a call at ************. We will need the account holders name or an account number as we are unable to locate an account under this name or email address.
All I can say is WOW....WOW...WOW. SHAME ON ME for not doing my homework FIRST. You know that OLD Saying...."IF IT'S TO GOOD TO BE TRUE, IT USUALLY IS." I haven't been with this company for a week and I HATE IT! I was totally misled from the BEGINNING, AS I can see that now. Shame on me, I KNOW BETTER! Was quoted one rate and I get my FIRST BILL and it's not AT ALL WHAT WAS PRESENTED. I was told when i received the call from them that I was on a pre-recorded line, so if that's the case they should go back and LISTEN TO IT, a... read more
Business response:
Hello *****, we take our reviews and concerns very seriously. We would like to investigate your concerns more, but we will need some more information in regards to the account you are referring to. Can you please email us at ************************************** or give us a call at ************. We will need the account holders name or an account number as we are unable to locate an account under this name or email address.
This company is impossible to deal with. They called & spoke to my father who has dementia and took our phone service from our current provider. They sent us an enormous phone bill and we realized what had happened and when we tried to switch back, Clear Rate closed our account and put a BLOCK on our number so our prior phone company would be unable to port the number back. When I call Clear Rate they simply say our account has been closed and won't help with unblocking the number. I want the number UNBLOCKED so we can get o... read more
Business response:
Dear *****, thank you for your review. In reviewing your fathers account, we are showing that the phone number has been released to the other provider chosen on 11/16. Clear Rate Communications can not release a customers number to another provider until they submit that request. We did not receive that request until 11/16/2022. Also, please know that Clear Rate is in know way trying to mislead our customers. We are here to provide a wonderful service at cheaper price. From reading your review you have stated that the servic... read more
This company misrepresented a ********************************************************************************** answer questions as to what all the extra charges are for.
Business response:
Dear *******, thank you for your review. I have assigned a task to our Sales Support team to contact you about your billing. If you cannot wait for the call, you can always reach out to us at **************. Thank you! ******************
This company contacted me at work on my business phone saying they were from frontier. The man on the phone said I was paying x amount per line and he could lower the rate per line. I listened carefully then was transferred to another rep to continue. I even said something to her and the man referring to them as frontier. I received a bill for ****** and in my total confusion of who this clear rate communication was I called the phone number. The lady was extremely rude and aggressive on the phone not an ounce of help. Ive h... read more
Business response:
Bad scammers do not agree to any changes
They called my home asking who handles the Frontier bill, and my husband not being home I told them he was unavailable. She proceeded to just hang up, and I told her to take our number off the list before she completely hung up. I'm sure this will be the start of all day spam calls, which I'm sick, and can hardly get to the phone on time. I will seek a lawyer if this begins for harassment.
Business response:
Thank you for your review. You can call us at ************** and ask to be put on our "do not call list." We will add you to our do not call list and you will not get any calls from our sales team. Sincerely, ******************
Scammed my elderly mother into a service she did not understand and when she canceled 2 days later it never was put thur
Business response:
Thank you ********** for letting us know of your concerns. We were unable to find an account number for your mother. We would like to assist her with any concerns you or she may have. If you could please contact us with your mother at ************, at your convenience, we would be happy to assist you. You can also email us at ************************************** if that would be easier. ******************
Frequently asked questions about Clear Rate Communications
How is Clear Rate Communications rated?
Clear Rate Communications has a 1.8 star rating with 717 reviews.
When is Clear Rate Communications open?
Clear Rate Communications is open now. It will close at 9:00 p.m.