Clear Rate Communications

Janie L 

on BBB

4 years ago

Clear Rate Communications preys on older people with landlines. My Mother is 84 years old with dementia and they somehow switched her over to their service at three times the rate she had with Century Link. No paperwork, no emails and they turned off her phone because she didn't realize they were her carrier and never got a bill from them! Clear Link put my Mother in danger by shutting off her phone service. DO NOT use this company. If I could give them MINUS five stars I would. They should be fined and put out of business. 

D. W. 

on BBB

4 years ago

Clear Rate is the worst company I have ever had experience with. They started billing my older brother (who is starting to have alzhimers) for telephone services when he was with a totally different company. Spent many phone calls (cumultively about 2 hours) on the phone with them to get it sorted out, but to no avail. I think it some sort of scam praying on old people. 

Damion C 

on BBB

4 years ago

Do not, I repeat do not use this service. They never hooked our Internet up properly so we didn’t have it for a month while getting charged. We went to switch back to Century Link and they were holding our phone number hostage until we payed the bill. After about two months and over 30 hours on the phone trying to get this resolved Century Link finally got our Internet hooked up properly. Now clear rate is hitting us with a $1600 bill for early cancellation.This is 100% a scam company, as I learned they only tether in to oth... read more

Susan M 

on BBB

4 years ago

We have used clear rate at one of our businesses for years. We were at the end of our contract and was decided to shift to a month to month due to covid and not sure whether offices would remain open, and also we wanted to implement a voip system. We requested a month-to-month change to our contract, which was accepted by our sales rep. Suddenly our rates changed by 200% with NO NOTIFICATION!!! I called and talked to our sales rep who pretty much said tuff luck. Worst sales rep ever, worst company ever. Who raises rates by 2... read more

Anne K 

on BBB

4 years ago

My elderly fathers phone was switched to this company via a phone call. No paperwork, email or any information he didn't even know the name of the company. I'm his POA. It's misleading to say this company is an A+ when tactics like this are used to increase their customer numbers. 

Tara C 

on BBB

4 years ago

Received a phone call today and the Rep was so rude! She was basically yelling at me on why wouldn't I want to save money. I asked for her phone number to call her back after I looked into the company and she continued to talk over me. I told her how rude she was being and she hung up on me. I don't know how this company can be an A+ company when they are deceptive and rude. 

Jim 

on BBB

4 years ago

ClearRate is by far the worst telephone and internet provider we’ve ever had. If I could rate it as zero stars I would. The service itself is horrible and the customer service is even worse. We’ve been without phone and internet service for two weeks despite literally hours of phone calls (made from a location away from our home where service is available). We waited all day for a technician who never showed up even after we were assured halfway through the day that someone would be here to help us. We cancelled our contract... read more

William A 

on BBB

5 years ago

Worst company ever! 1 week ago I called about my mother’s phone which gives her a busy signal when she picks it up to make a call. Anyone calling her number, it goes straight to a message which says Unavailable, which is not my mother’s voice. Called Clear Rate, CSR said earliest someone could come out was 5 days later. 7 days after the initial call, the phone is doing the same exact thing. Called again, CSR says someone came out on the appointed day, however no one called, emailed or texted to say they had been out to check... read more

R. Ali 

on BBB

5 years ago

This company is a Total Fraud- They misrepresent themselves- Called and pretended to be Frontier Communications-saying they can cut my bill down because I have been a Frontier customer for so long. That my phone service and Voicemail would remain the same and internet speed would be better. This is a business- we had no internet for over a month. We were trying to reopen our office after the Covid-crisis only to find out that our customers were not able to leave Voicemail. There were no communication on how to set up voicema... read more