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Clear Rate Communications
- Telecommunications
- Troy, MI
About this business
Location details
2600 W Big Beaver Rd, Troy, MI, 48084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have a real estate business and my current provider is CenturyLink. I received a call from a gal on 1/5/20201 and I thought she was CenturyLink offering to reduce my rates. She was actually with Clear Rate. I agreed. I then received a 2nd call to confirm that I was the person and charge and able to authorize the change. The 2nd call is when I realized the 1st call was not from CenturyLink. I told the 2nd gal that I needed to verify with CenturyLink before proceeding and that I wanted to cancel my order. She said to me "so ... read more
Clear Rate Communications preys on older people with landlines. My Mother is 84 years old with dementia and they somehow switched her over to their service at three times the rate she had with Century Link. No paperwork, no emails and they turned off her phone because she didn't realize they were her carrier and never got a bill from them! Clear Link put my Mother in danger by shutting off her phone service. DO NOT use this company. If I could give them MINUS five stars I would. They should be fined and put out of business.
Business response:
Ms. Lent, Thank you for taking the time to review our company. We are sorry to hear that switching to our company did not result in a savings for your mother. It is always our goal to provide the high quality service you are used to, at a lower rate. We have a three-part sales process that must be completed before a service is switched to us. First, a prospective customer receives a call from one of our representatives. If they indicate they want to transfer their service to us, they complete a verification call completed b... read more
Clear Rate is the worst company I have ever had experience with. They started billing my older brother (who is starting to have alzhimers) for telephone services when he was with a totally different company. Spent many phone calls (cumultively about 2 hours) on the phone with them to get it sorted out, but to no avail. I think it some sort of scam praying on old people.
Business response:
Mr. Wendell, We are sorry to hear that your brother has not had a more positive experience with our company and understand your concerns. When we reach out to a prospective customer, we do not have demographic information (i.e. age, name, location, health status). It is always our intention to be honest, save our customers money and provide the highest quality service available. We would appreciate the opportunity to look into your brother’s account and see what we can do to best assist him. With your brother’s authorizatio... read more
Do not, I repeat do not use this service. They never hooked our Internet up properly so we didn’t have it for a month while getting charged. We went to switch back to Century Link and they were holding our phone number hostage until we payed the bill. After about two months and over 30 hours on the phone trying to get this resolved Century Link finally got our Internet hooked up properly. Now clear rate is hitting us with a $1600 bill for early cancellation.This is 100% a scam company, as I learned they only tether in to oth... read more
We have used clear rate at one of our businesses for years. We were at the end of our contract and was decided to shift to a month to month due to covid and not sure whether offices would remain open, and also we wanted to implement a voip system. We requested a month-to-month change to our contract, which was accepted by our sales rep. Suddenly our rates changed by 200% with NO NOTIFICATION!!! I called and talked to our sales rep who pretty much said tuff luck. Worst sales rep ever, worst company ever. Who raises rates by 2... read more
My elderly fathers phone was switched to this company via a phone call. No paperwork, email or any information he didn't even know the name of the company. I'm his POA. It's misleading to say this company is an A+ when tactics like this are used to increase their customer numbers.
Received a phone call today and the Rep was so rude! She was basically yelling at me on why wouldn't I want to save money. I asked for her phone number to call her back after I looked into the company and she continued to talk over me. I told her how rude she was being and she hung up on me. I don't know how this company can be an A+ company when they are deceptive and rude.
ClearRate is by far the worst telephone and internet provider we’ve ever had. If I could rate it as zero stars I would. The service itself is horrible and the customer service is even worse. We’ve been without phone and internet service for two weeks despite literally hours of phone calls (made from a location away from our home where service is available). We waited all day for a technician who never showed up even after we were assured halfway through the day that someone would be here to help us. We cancelled our contract... read more
Worst company ever! 1 week ago I called about my mother’s phone which gives her a busy signal when she picks it up to make a call. Anyone calling her number, it goes straight to a message which says Unavailable, which is not my mother’s voice. Called Clear Rate, CSR said earliest someone could come out was 5 days later. 7 days after the initial call, the phone is doing the same exact thing. Called again, CSR says someone came out on the appointed day, however no one called, emailed or texted to say they had been out to check... read more
Frequently asked questions about Clear Rate Communications
How is Clear Rate Communications rated?
Clear Rate Communications has a 1.8 star rating with 717 reviews.
When is Clear Rate Communications open?
Clear Rate Communications is closed now. It will open tomorrow at 8:00 a.m.