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Clear Rate Communications
- Telecommunications
- Troy, MI
About this business
Location details
2600 W Big Beaver Rd, Troy, MI, 48084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My mother was lied to on the phone by telling her that her existing carrier was discontinuing long distance service. They switched entire service over. When she learned the truth and wanted to stop Clear Rate, they gave her the run-around and basically refused to stop the service. For that I prefer to **** no stars because that is not service of any kind.
Business response:
Thank you ***** for letting us know of your concerns. We were unable to find an account number for your mother. We would like to assist her with any concerns you or she may have. If you could please contact us with your mother at ************, Monday through Friday 7:00am EST to 10:00 PM EST and on Saturday 9:00am EST -5:00pm EST, we would be happy to assist you. ******************
They are rude and never completes the task that you call about
Business response:
Good afternoon, ******. Thank you for posting a review. Our goal is to always provide our customers with the very best customer service and we are very upset that your experience was not up to the level we expect. We strive to make our customers happy and are very sorry that we did not meet your expectations. If you would like to discuss your concerns further, please contact ************* at **************. We are available from 7:00am until 10:00pm Eastern Time Monday through Friday, and on Saturday from 9:00am until 5:00pm... read more
Clear Rate has been an awful company to deal with. I was misled into switching which I consider a SCAM. I don't understand how they have an A+ with the BBB. This is unbelievable. Our company lost so much business in the couple of weeks we were scammed into switching over. I filed a complaint on this site and wasn't aware a response was given to my complaint. I contacted Clear rate on several occasions, and they failed to assist me every time. Anyway, I paid the total due despite not having the Servies promised. Now they have... read more
Business response:
*****************, thank you for posting a review and we are sorry to hear that your experience with our sales team was less than stellar. We were unable to locate an account for your business but would like the opportunity to investigate your feedback further. Our **************** number is ************ and is open Monday through Friday from 7am EST to 10pm EST and on Saturday from 9am EST to 5pm EST. Please contact us so we can look into your concerns more thoroughly.Cordially yours, ******************
I was miss informed by the person that had called me. Was misled to believe that I was speaking to a Frontier representative the phone service I have always used.When I received my **** from Clear Rate. I called and explained the misinformed information and cancelled the service with Clear Rate. Paid a fee of $39.00 for the time I was with Clear Rate.Now I have received a past due **** from Clear Rate for $114.56 saying that they are going to send this to collection. I called Clear Rate. They say this is a early termination ... read more
Business response:
Thank you for taking the time to post your review ****. We are sorry to hear of the confusion regarding your switch to our company. Our goal is always to provide our customers with the same quality service to which they are accustomed at a lower cost. We are disappointed we were unable to demonstrate our commitment to this due to your service being switched away from our company so quickly. We appreciate you letting us know your thoughts so we can incorporate them into our procedures to ensure our other customers can benefit... read more
Very dishonest. The represented themselves as calling "on behalf of ********* Now we have no phone because of storms. I've called ******* who I thought I was still affiliated with. They said I had to call Clear Rate first and they would put in service order as they rent the lines. Infuriating.
Business response:
Thank you, *******, for making us aware of the issues you have been experiencing with your phone service following heavy storms. We want our customers to experience flawless service and are always disappointed when it isn't the case. We are glad we were able to speak to you and were able to get a tech dispatched to perform repairs. We are on top of the issue and will not rest until it is resolved and your service works perfectly. Please let us know if you have any other questions or concerns. Thank you again for giving us th... read more
They represent them self as working with frontier lies lies
Business response:
Good afternoon *****, we appreciate you taking the time to post your review. We are sorry for any confusion, but we do work with Frontier and other local exchange carriers around the country to provide our customers with the same quality service they are accustomed to at discounted prices. While our customers continue to use Frontier lines for their service, we provide top-notch customer service to ensure our customers satisfaction. Please let us know if we can provide further service at **************. We are available from... read more
ABSOLUTELY lied to stating that Century Link was changing its name. Clear Rate is dishonest and a scam and I recommend that all stay away and that this company is ousted or shut down. It absolutely should be shut down!
Business response:
Good afternoon, ****. Thank you for taking the time to post a review. Our goal is always to provide high-quality services to our customers at a discounted rate to help them save money. We strive for happy customers and are sorry we did not meet your expectations. If you wish to discuss your service further, please contact us in ************* at ************** at your convenience. Thank you!
I too have been scammed by Clear Rate. I was told that they had taken over the "billing" for Century link due to a class action suit. When they took over the phone line the call quality dropped, I lost my voice mail. I was never told that any of things would happen. I was additionally told I didn't have a choice. That Clear Rate was the billing "partner" for Century link. i was told nothing, except here's how to set up you your new VM, The Install truck that came to swap out my internet modem (which I already owned from Cent... read more
Business response:
Good afternoon *******. Thank you for taking the time to post your review and let us know of your concerns. We located your account and confirm that we have applied credit back to your account for the **** group update that was performed. We have also created an additional voicemail box for your second **** group which will once again allow you to have separate messages for unanswered calls on that **** group. If you have any further questions or concerns about your service, please contact us in ************* at ************... read more
They are scammers! They called my 96 year old mom and told her they were CenturyLink and changed her account info! He bills still say they are from CenturyLink but when I talked to CenturyLink her account has been closed! She told me she has to sign up for a year. I dont know what to do!
Business response:
**** thank you for letting us know about your concerns. Our goal is to provide high-quality phone services while saving our customers money. If we have not met your expectations, we would love the opportunity to make it right. Please contact us in ************* at ************** so we can address your concerns and make you a satisfied customer.Sincerely,*******************************
Frequently asked questions about Clear Rate Communications
How is Clear Rate Communications rated?
Clear Rate Communications has a 1.8 star rating with 717 reviews.
When is Clear Rate Communications open?
Clear Rate Communications is open now. It will close at 9:00 p.m.