Clear Rate Communications

Regis Z 

on BBB

3 years ago

My mother was lied to on the phone by telling her that her existing carrier was discontinuing long distance service. They switched entire service over. When she learned the truth and wanted to stop Clear Rate, they gave her the run-around and basically refused to stop the service. For that I prefer to **** no stars because that is not service of any kind. 

Sandra R. 

on BBB

3 years ago

They are rude and never completes the task that you call about 

MS M 

on BBB

3 years ago

Clear Rate has been an awful company to deal with. I was misled into switching which I consider a SCAM. I don't understand how they have an A+ with the BBB. This is unbelievable. Our company lost so much business in the couple of weeks we were scammed into switching over. I filed a complaint on this site and wasn't aware a response was given to my complaint. I contacted Clear rate on several occasions, and they failed to assist me every time. Anyway, I paid the total due despite not having the Servies promised. Now they have... read more

Tina M F 

on BBB

3 years ago

I was miss informed by the person that had called me. Was misled to believe that I was speaking to a Frontier representative the phone service I have always used.When I received my **** from Clear Rate. I called and explained the misinformed information and cancelled the service with Clear Rate. Paid a fee of $39.00 for the time I was with Clear Rate.Now I have received a past due **** from Clear Rate for $114.56 saying that they are going to send this to collection. I called Clear Rate. They say this is a early termination ... read more

Monique B 

on BBB

3 years ago

Very dishonest. The represented themselves as calling "on behalf of ********* Now we have no phone because of storms. I've called ******* who I thought I was still affiliated with. They said I had to call Clear Rate first and they would put in service order as they rent the lines. Infuriating. 

David M 

on BBB

3 years ago

They represent them self as working with frontier lies lies 

Ruth R 

on BBB

3 years ago

ABSOLUTELY lied to stating that Century Link was changing its name. Clear Rate is dishonest and a scam and I recommend that all stay away and that this company is ousted or shut down. It absolutely should be shut down! 

MICHAEL M 

on BBB

3 years ago

I too have been scammed by Clear Rate. I was told that they had taken over the "billing" for Century link due to a class action suit. When they took over the phone line the call quality dropped, I lost my voice mail. I was never told that any of things would happen. I was additionally told I didn't have a choice. That Clear Rate was the billing "partner" for Century link. i was told nothing, except here's how to set up you your new VM, The Install truck that came to swap out my internet modem (which I already owned from Cent... read more

Zoe H 

on BBB

3 years ago

They are scammers! They called my 96 year old mom and told her they were CenturyLink and changed her account info! He bills still say they are from CenturyLink but when I talked to CenturyLink her account has been closed! She told me she has to sign up for a year. I dont know what to do!