Clear Rate Communications

Paige B. 

on BBB

3 years ago

Nothing but scammers! When I was new to my company they told me they're taking over for CentryLink due to a lawsuit and there's nothing I can do about it. The cost is sickening and they took advantage of us. When I asked to port back to CentryLink, Clear Rate they told me there's nothing they can do once they take over. Convenient they would do this to a nursing home. Disturbing! I would get them 0 stars if I could. 

Rosanna G 

on BBB

3 years ago

I was also with Centurylink, the phone is in my name. I did not give authorization to have the billing switched over. Do not know who they spoke with, but it was not me. The **** is not cheaper, I'm paying double what I was paying before. How is this legal? How do they take over a phone **** as a third party with out my consent? 

Danette P 

on BBB

3 years ago

Clear Rate are crooks! They lied and told us we had to change phone companies. 

Marty B 

on BBB

3 years ago

Just got a phone call - very realistic sounding - from someone telling me that they were with Century Link and that I needed to update with a new 12 month contract to save 22% off my current ****. It sounded very legitimate and I'm sure MANY busy business people will be duped by this. After asking a few questions about my current account which the representative couldn't answer, I began to get suspicious. Turns out they have NOTHING to do with Century Link or Lumens. Don't get scammed by these callers!!! ZERO stars would be ... read more

Sherry O 

on BBB

3 years ago

I too have been scammed by Clear Rate. I was told that they had taken over the "billing" for Century link due to a class action suit. When they took over the phone line the call quality dropped, I lost my voice mail. I was never told that any of things would happen. I was additionally told I didn't have a choice. That Clear Rate was the billing "partner" for Century link. i was told nothing, except here's how to set up you your new VM, . They are running a scam and should not be allowed to be in business. I am supposed to pa... read more

Amy S 

on BBB

3 years ago

I am on the same page with this scam issue. I was under the impression that I would be staying with Centurylink just a different division of the company for small businesses. I called Centurylink about this company and they had no idea who they were or new anything about the "class action lawsuit" claims. I feel very deceived and want nothing to do with Clear Rate. I have been happy with Centurylink but now feel it's out of my hands after reading these other comments. This rep stated you have a year contract which I was fine... read more

BK N 

on BBB

3 years ago

A woman called me this morning, claiming to represent Clear Rate, and that my service was just going to be billed thru them from now on, that Century LInk has problems. After I balked, and said I was going to call Century Link and check this, and told her what I was paying, she hung up on me. So I followed thru, and called Century Link.Clear Rate obviously has some ethics issues going on here, frankly even though they are flatly denying everything, they are still doing this. This is deceitful, and a poor reflection on their ... read more

robert p 

on BBB

3 years ago

Clear rate is clearly a scam. They call and call your business pretending to represent Century Link, offering to lower your phone ****. Once they get a hold of someone in your company and coerce them to say YES to a recorded question, then they automatically take control of your phone lines. How they get access to your account from Century Link, I do not know. If you do not pay the invoice that you know nothing about, because your agreement is with Century Link, Clear Rate shuts off your phone lines. You have to pay Clear Ra... read more

Rainier E 

on BBB

3 years ago

We were scammed into switching services to Clear Rate from Century Link. The caller said they were calling on behalf of Century Link notifying us that the purchase between Lumin and Century Link has caused a change in our future billing. Nothing would change with our service or rates, just the billing would come through Clear Rate now. They were slick with their wording. It took a couple weeks to get switched back correctly. They were very misleading during their call and this incurred additional expenses for our business.