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Clear Rate Communications
- Telecommunications
- Troy, MI
About this business
Location details
2600 W Big Beaver Rd, Troy, MI, 48084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Scammed by Clear Rate. A woman called me saying she was from Frontier and offering a lower rate because Frontier had lost 30% of their customers. She said the only thing that would change would be our rate and everything would stay the same, that Frontier was still our provider. I took a quick look at our current rate and agreed to the new lower rate. A few days later, I received an email from Clear Rate to register our account. I didn't understand what account I was supposed to be setting up, because according to the person... read more
Business response:
*******, thank you for reaching out. We are sorry to hear the savings you were expecting were not reflected on your billing. We specialize in high-quality service at a discounted cost and we are gutted we missed the **** with your service. We tried to locate your account with the information you provided, but were unable to. Please contact us in ************* at ************** so we can review your service and resolve your issues.Thank you!*******************************
Nothing but scammers! When I was new to my company they told me they're taking over for CentryLink due to a lawsuit and there's nothing I can do about it. The cost is sickening and they took advantage of us. When I asked to port back to CentryLink, Clear Rate they told me there's nothing they can do once they take over. Convenient they would do this to a nursing home. Disturbing! I would get them 0 stars if I could.
Business response:
****** thank you for letting us know of your issue. We are disappointed to hear that the savings you were expecting as part of your service were not seen on your billing. We always strive for happy customers and would like the chance to work with you further to ensure you are satisfied with your decision to switch to our service. We were unable to locate your account with the information you provided. Please contact us in ************* at ************** so we can review your account in detail.Thank you!**********************... read more
I was also with Centurylink, the phone is in my name. I did not give authorization to have the billing switched over. Do not know who they spoke with, but it was not me. The **** is not cheaper, I'm paying double what I was paying before. How is this legal? How do they take over a phone **** as a third party with out my consent?
Business response:
It is always our goal to be honest, save customers money, and provide the highest quality service available. We at Clear Rate prefer our customers and us to be in a mutually beneficial arrangement and we would like to address your concerns. In order for us to better assist you, please contact our ************************ at ************** at your earliest convenience. We are open from 7:00 am to 10:00 pm Monday through Friday (EST) and Saturday 9:00 am to 5:00 pm (EST). We look forward to your call and will remedy your issue... read more
Clear Rate are crooks! They lied and told us we had to change phone companies.
Business response:
*******, thank you for letting us know about your experience. We are sorry your first impression of our company was not positive. We searched our system, but were unable to locate an account with the information you provided, but we would love the opportunity to make things right. Please contact us in ************* at ************** so we can resolve your concerns.Thank you!*******************************
Just got a phone call - very realistic sounding - from someone telling me that they were with Century Link and that I needed to update with a new 12 month contract to save 22% off my current ****. It sounded very legitimate and I'm sure MANY busy business people will be duped by this. After asking a few questions about my current account which the representative couldn't answer, I began to get suspicious. Turns out they have NOTHING to do with Century Link or Lumens. Don't get scammed by these callers!!! ZERO stars would be ... read more
Business response:
It is always our goal to be honest, save customers money, and provide the highest quality service available. Clear Rate has been in business since **** and specializes in phone and internet service. Clear Rate uses Century Link lines to provide a dial tone in your area. We at Clear Rate prefer our customers and us to be in a mutually beneficial arrangement and we would like to address your concerns.In order for us to better assist you, please contact our ************************ at ************** at your earliest convenience... read more
I too have been scammed by Clear Rate. I was told that they had taken over the "billing" for Century link due to a class action suit. When they took over the phone line the call quality dropped, I lost my voice mail. I was never told that any of things would happen. I was additionally told I didn't have a choice. That Clear Rate was the billing "partner" for Century link. i was told nothing, except here's how to set up you your new VM, . They are running a scam and should not be allowed to be in business. I am supposed to pa... read more
Business response:
Good morning, We are very sorry to hear about your recent sales experience. Clear Rate provides service through the infrastructure we rent from CenturyLink, which allows customers access to identical service at wholesale rates. Clear Rate has been a legitimate business for over twenty years, and provides phone, internet, and complex services to small business, corporate, and residential customers to over two thirds of the continental *************. It is always our goal to be honest, save you money and provide the highest qu... read more
I am on the same page with this scam issue. I was under the impression that I would be staying with Centurylink just a different division of the company for small businesses. I called Centurylink about this company and they had no idea who they were or new anything about the "class action lawsuit" claims. I feel very deceived and want nothing to do with Clear Rate. I have been happy with Centurylink but now feel it's out of my hands after reading these other comments. This rep stated you have a year contract which I was fine... read more
Business response:
Good morning ***,We can understand and appreciate your concerns. In your region, Clear Rate rents the local infrastructure from CenturyLink in order for us to send phone and/or internet service through. In that way, Clear Rate is a customer of CenturyLinks, but we are also a competitor of theirs in that we **** for our own service, typically at much below their rates. Any business or residential customer in your area provided copper telephone service will in one way or another operate with the cooperation of CenturyLink; any... read more
A woman called me this morning, claiming to represent Clear Rate, and that my service was just going to be billed thru them from now on, that Century LInk has problems. After I balked, and said I was going to call Century Link and check this, and told her what I was paying, she hung up on me. So I followed thru, and called Century Link.Clear Rate obviously has some ethics issues going on here, frankly even though they are flatly denying everything, they are still doing this. This is deceitful, and a poor reflection on their ... read more
Business response:
Good morning,We are very sorry to hear about your recent sales experience. Clear Rate provides service through the infrastructure we rent from CenturyLink, which allows customers access to identical service at wholesale rates.Clear Rate has been a legitimate business for over twenty years, and provides phone, internet, and complex services to small business, corporate, and residential customers to over two thirds of the continental *************. It is always our goal to be honest, save you money and provide the highest qual... read more
Clear rate is clearly a scam. They call and call your business pretending to represent Century Link, offering to lower your phone ****. Once they get a hold of someone in your company and coerce them to say YES to a recorded question, then they automatically take control of your phone lines. How they get access to your account from Century Link, I do not know. If you do not pay the invoice that you know nothing about, because your agreement is with Century Link, Clear Rate shuts off your phone lines. You have to pay Clear Ra... read more
Business response:
Good morning ******,Clear Rate has been a legitimate business for over twenty years, and provides phone, internet, and complex services to small business, corporate, and residential customers to over two thirds of the continental *************. It is always our goal to be honest, save you money and provide the highest quality service available.The recorded call you mention is called Third Party Verification, wherein an independent third party organization helps us confirm that a service transfer is authorized by a series of ... read more
Frequently asked questions about Clear Rate Communications
How is Clear Rate Communications rated?
Clear Rate Communications has a 1.8 star rating with 717 reviews.
When is Clear Rate Communications open?
Clear Rate Communications is closed now. It will open tomorrow at 8:00 a.m.