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Clear Rate Communications
- Telecommunications
- Troy, MI
About this business
About Us Clear Rate (CR) is a trusted, innovative technology company providing business and residential customers the latest telecommunications solutions designed around their needs, including fiber internet, hosted voice, cloud and managed IT solutions. CR is well positioned to grow and expand with recent investment from Linx partners and a newly hired leadership team made up of experts from across the telecommunications industry. CR continues to invest millions of dollars in our state-of-the-art 100 Gbps fiber network and... read more
Location details
2600 W Big Beaver Rd, Troy, MI, 48084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been trying to reach them for two weeks now they never answer or return calls the service has been out 2 plus weeks now the only thing they do is send a bill each month . There us no customer service and when you leave a voicemail or email they never return the calls. Absolutely horrible.
This company should be banned---world wide. I had to give them a star but they deserve a black hole!
Scammed me to switch phone services just to save money. When I received the device I never had any service what so ever I called and spoke to technician and they never could get it to hook up correctly and still expected me to pay for 2 months of no home service.
A representative called my 95 yr old father (with dementia) and told him **** was going out of business and he switch Clear Rate. Needless to say, he agreed. I've left 3 phone messages and 2 emails with no response from this company. Equipment was received yesterday and the intent to port home phone number from **** to Clear Rate. Working with ******** to restore home phone service. Most of these complaints deal with scamming seniors. ******** business practice.
Worst customer service I've ever experienced. Tried to cancel service for my mother after she passed... 4 weeks after I informed the company she passed away via their support email box they are still billing our account. They don't answer their phone and don't read emails to their support email box. Never agree to use this company for your phone service.
I'm convinced that this company has no customer service team. They claim that customer service is available 24.7 -it's an absolute lie. I'm told to call 'early' in the morning, 8am and never receive an answer from customer service. All calls to customer service get sent to the repair team who cannot do anything to help. The customer service line sends you to voicemail after about 30 minutes of waiting. You will likely NOT receive a call back after leaving a number or voicemail. You will likely NOT get an email response. The ... read more
Worse company ever! Stay away!!! Zero customer service! After paying my bill on time for months, they sent a bill for over $2000. Now they have turned off my phone to my surgery practice putting patients safety in jeopardy. I have called everyday for two weeks but no one answers the phone or calls you back.
My name is ************* land line provider, at that time ************ in mid June transfer my account and convinced me to say yes to Clear Rate Communications service. My land line was working perfectly fine until switching to Clear Rate Communications. i have installed the hardware that was sent to me, and from that day on, until now, I do not have reliable service. I've left messages after waiting on hold for 30 minutes and the system timing out and indicating I need to leave a message and sent an email without any respon... read more
Wow, how can people be so conniving. As I read through the complaints, I see that most of the elderly are being targeted by this company. Well same happened here. My mom is 93 and alert. She told me that Clear Rate called and said our current phone service was no longer providing service in our area. So she said ok to their offer. Well, so when the the package came I refused to accept it from the post office and it was returned back to this company. At this time we cannot get any incoming calls. I am well educated and a advo... read more
Frequently asked questions about Clear Rate Communications
How is Clear Rate Communications rated?
Clear Rate Communications has a 1.8 star rating with 727 reviews.
When is Clear Rate Communications open?
Clear Rate Communications is open now. It will close at 9:00 p.m.