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Clear Rate Communications
- Telecommunications
- Troy, MI
About this business
Location details
2600 W Big Beaver Rd, Troy, MI, 48084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My brother in law had his landline disconnected on February 16th. His phone was not working for 3 weeks before that and they wanted to charge $119 to come out and check it out. So we chose to disconnect the landline and go to a cell phone. When I talked to a supervisor he said there were added charges for a "declined check". Payment was made over the phone. We called the bank and they had no record of declining anything and no record of Clear Rate coming through is account. So now I have been trying to call them to remove th... read more
Business response:
We have thoroughly reviewed your recent feedback regarding the challenges you encountered with our service, and we sincerely apologize for any frustration this has caused you.Upon investigating the matter, we discovered that there was a misunderstanding regarding your repair issue. The representative was explaining the process for an inside wire ticket, which is true; however, we should have initiated an outside wire repair ticket first to rule out any possibility of an issue with the inside wire. We apologize for this error... read more
I was contacted by someone from Century Link for my business land line account wanting to save me money. New program from another communications company owned by Century link. Needed to do nothing everything would stay the same. I asked if they were an employee of Century Link was told yes. Again I asked nothing will change same services? Yes.. Put me on hold for a recorder message going over the information. Came back on the line again, said nothing would change. Wanted to sell me internet services I said Century Link alrea... read more
Business response:
We are sorry to hear our services did not work out for you.On 1/2/24, we had a conversation with ****, who identified themselves as an authorized person to make changes on the account. Our process at Clear Rate involves reaching out to customers with enticing offers to switch and then conducting two follow-up calls to confirm authorization for the changeover. I'd like to clarify that our standard protocol includes a recorded third-party FCC-regulated verification call and a follow-up quality assurance call. These measures ar... read more
We had a very bad experience with Clear rate communications, Inc. Representative from the company spoke to my secretary and he convinced her to change to Clear Rate Communications. Secretary was told that the bill will be lower than our local carrier. After three months, our all five lines were disconnected and found out that we need to pay them money to reconnect. My office landline carrier told us that they have several clients going through same. Our is medical office and we see mostly elderly patients. So far, no phone i... read more
Business response:
We genuinely apologize for the challenges you've faced, especially considering you're a medical office. I understand the urgency of your situation. It's crucial to note that the service interruption might be due to non-payment, and we want to work with you to address this.When we spoke to your Secretary, we explicitly explained that we are separate companies, and she confirmed her understanding. To resolve any billing concerns, we're more than willing to work with you. Please send us your itemized invoice, stating the price ... read more
These folks called us to review our ******* Business phone account with my employee by telling us they were representing *******. After a very convincing discussion, my employee was encouraged to affirm this new program, but under questionable sale practices.I contacted ******* who repatriated my business phone to *******. I was informed that ******* lawyers were working on getting Clear Rate Communications, Inc. thru legal action.When asked if they were really associated with *******, she was told yes.I put a ******* lock o... read more
Business response:
We're sorry for the inconvenience you faced recently. Our team is wanting to investigate your situation and is committed to addressing the issues. If you're open to further discussion, please contact me directly at ************************************ -******************
BEWARE! CLEARRATE IS A SCAM!!! They will get your money and mess up your service!I run a small lodging business with my husband. We were happy with our local carrier and a different long distance carrier, a set up we've had for a good 20 yrs. How I could have been so scammed by Clearrate makes me ashamed. They claimed we were "such loyal customers" that ******* wanted us to get a discount in our base rate. I explained that we didn't want our long distance set up to change as we make frequent international calls to his family... read more
Business response:
We do apologize for the frustration and inconvenience you went through. We strive to keep switching to us as streamlined as possible and we are sorry to hear that this was not the case for you. Upon reviewing the account, I can see there was a ETF, which is for early termination fee for leaving before the 1 year contract that was verbally agreed to when joining our services. If you want to reach out to me directly, I would be happy to clear this up with you and come to a satisfactory close out with our services. Our intentio... read more
Our business has been using Clear Rate communications for quite a while. We recently had our lines disconnected and after we communicated with them, their customer service gave ** multiple different answers as to when it would be reconnected. After the second day of not having phone services, we tried to connect with a supervisor explaining the urgency of reconnecting and the representative refused to transfer, stating they would call us back in 1-3 business days, and then hung up. This was one of MULTIPLE calls me made in a... read more
Business response:
I'm truly sorry to hear about the issues you've faced with our service, and I understand the frustration this has caused. I want to provide some clarification on the situation.Upon reviewing your account, it appears that there have been concerns regarding non-payment since October. Our team had actively reached out through calls and letters to address this matter, emphasizing the potential suspension of services due to non-payment.The restoration process, as communicated during your recent calls, typically takes 1 - 3 busine... read more
My mother's phone service in *******, ******* goes out every time it rains or snows. Clear Rate blames it on the old copper system but does nothing to upgrade it. My mother is 94 and homebound and needs the use of a medical alert device. Service reps are nice on the phone but do nothing to help. They say they'll "escalate" a work order but there's no consideration for elderly customers with special needs. I'm sick of the runaround. As soon as I can make other arrangements, we'll disconnect service.
Business response:
We understand the challenges your mother faces, and we sincerely apologize for any inconvenience caused. The issues you're experiencing are related to the old copper system, which, as a third-party provider, we don't have direct control over.POTS (Plain ********************** lines are made of thin wires that are exposed to weather and other environmental factors, and they can get damaged over time. This can cause problems with the phone service, such as static, noise, or loss of signal. To fix these problems, technicians ne... read more
This business is all scam. We set our elderly mother who lives in assisted living with phone service through ziply. This business called my mother who has early dementia and convinced her to switch to their service. We had no idea and wondered why we weren't getting charged monthly for her phone service. It wasn't until months later, and after it went to collections that we discovered that a switch had been made. We went back and forth with this business and their affiliate collections agency and paid their bill in full, eve... read more
Business response:
I apologize if you feel dissatisfied with our services. Please understand that it is not our intention to target or take advantage of any individual, especially older folks. We strive to provide quality services to all our customers, regardless of their age or background. A lot of customers who use POTS (plain old telephone service) happen to be elderly I would like to point out as well. In regards to the billing, it is likely that there was a remaining balance due before the disconnection happened for months service was act... read more
I am honestly very disappointed with this service.. I have lived here at this address for almost 10 years and I've had Clear Rate phone service the entire time because there's no other phone service for this community during this time my bill has went up without notice and most of the time I have little to no service at all..Most of the time they will not even give you a reduction on the bill for the time you are without service.. Signed ***************************
Business response:
We understand your frustration with the service disruptions, and we sincerely apologize for the inconvenience caused. Landlines, like the one you have, are susceptible to damage due to exposure to various elements over time.In light of your situation, we would like to introduce you to our Home Connect phone adapter, a reliable alternative priced at $39 per month, which eliminates the need to deal with repair issues associated with traditional landlines.We also want to clarify that we do issue credits once the repair is resto... read more
Frequently asked questions about Clear Rate Communications
How is Clear Rate Communications rated?
Clear Rate Communications has a 1.8 star rating with 717 reviews.
When is Clear Rate Communications open?
Clear Rate Communications is open now. It will close at 9:00 p.m.