Clear Rate Communications

Mary R 

on BBB

a year ago

I was contacted by someone from Century Link for my business land line account wanting to save me money. New program from another communications company owned by Century link. Needed to do nothing everything would stay the same. I asked if they were an employee of Century Link was told yes. Again I asked nothing will change same services? Yes.. Put me on hold for a recorder message going over the information. Came back on the line again, said nothing would change. Wanted to sell me internet services I said Century Link alrea... read more

Himanshu P 

on BBB

a year ago

We had a very bad experience with Clear rate communications, Inc. Representative from the company spoke to my secretary and he convinced her to change to Clear Rate Communications. Secretary was told that the bill will be lower than our local carrier. After three months, our all five lines were disconnected and found out that we need to pay them money to reconnect. My office landline carrier told us that they have several clients going through same. Our is medical office and we see mostly elderly patients. So far, no phone i... read more

Walter B 

on BBB

a year ago

These folks called us to review our ******* Business phone account with my employee by telling us they were representing *******. After a very convincing discussion, my employee was encouraged to affirm this new program, but under questionable sale practices.I contacted ******* who repatriated my business phone to *******. I was informed that ******* lawyers were working on getting Clear Rate Communications, Inc. thru legal action.When asked if they were really associated with *******, she was told yes.I put a ******* lock o... read more

Katherine V 

on BBB

a year ago

BEWARE! CLEARRATE IS A SCAM!!! They will get your money and mess up your service!I run a small lodging business with my husband. We were happy with our local carrier and a different long distance carrier, a set up we've had for a good 20 yrs. How I could have been so scammed by Clearrate makes me ashamed. They claimed we were "such loyal customers" that ******* wanted us to get a discount in our base rate. I explained that we didn't want our long distance set up to change as we make frequent international calls to his family... read more

Selena P 

on BBB

a year ago

Our business has been using Clear Rate communications for quite a while. We recently had our lines disconnected and after we communicated with them, their customer service gave ** multiple different answers as to when it would be reconnected. After the second day of not having phone services, we tried to connect with a supervisor explaining the urgency of reconnecting and the representative refused to transfer, stating they would call us back in 1-3 business days, and then hung up. This was one of MULTIPLE calls me made in a... read more

Larry B 

on BBB

a year ago

My mother's phone service in *******, ******* goes out every time it rains or snows. Clear Rate blames it on the old copper system but does nothing to upgrade it. My mother is 94 and homebound and needs the use of a medical alert device. Service reps are nice on the phone but do nothing to help. They say they'll "escalate" a work order but there's no consideration for elderly customers with special needs. I'm sick of the runaround. As soon as I can make other arrangements, we'll disconnect service. 

Marsha R 

on BBB

a year ago

This business is all scam. We set our elderly mother who lives in assisted living with phone service through ziply. This business called my mother who has early dementia and convinced her to switch to their service. We had no idea and wondered why we weren't getting charged monthly for her phone service. It wasn't until months later, and after it went to collections that we discovered that a switch had been made. We went back and forth with this business and their affiliate collections agency and paid their bill in full, eve... read more

Shirley G 

on BBB

a year ago

I am honestly very disappointed with this service.. I have lived here at this address for almost 10 years and I've had Clear Rate phone service the entire time because there's no other phone service for this community during this time my bill has went up without notice and most of the time I have little to no service at all..Most of the time they will not even give you a reduction on the bill for the time you are without service.. Signed *************************** 

Lilli T 

on BBB

a year ago

My mother has been contacting them for a month now trying to get her phone turned on, She has Stage Four Breast Cancer and cant contact her doctors nor can her doctors contact her. The hospital has sent them a letter stating that her phone is medical equipment and could be life threatening if she cant call out being that she lives and hour away. I dont know what else to do