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Clear Rate Communications
- Telecommunications
- Troy, MI
About this business
About Us Clear Rate (CR) is a trusted, innovative technology company providing business and residential customers the latest telecommunications solutions designed around their needs, including fiber internet, hosted voice, cloud and managed IT solutions. CR is well positioned to grow and expand with recent investment from Linx partners and a newly hired leadership team made up of experts from across the telecommunications industry. CR continues to invest millions of dollars in our state-of-the-art 100 Gbps fiber network and... read more
Location details
2600 W Big Beaver Rd, Troy, MI, 48084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My 91 year old father who resides in an assisted living facility was contacted by Clearrate wanting him to change. His phone was actually in my name but I was not contacted to approve this change. This occurred three weeks ago & still no phone. This lack of communication is only doing more damage to his mind. I have called multiple times only to speak with a person who is hateful & unwilling to help. I've asked for a manager or supervisor only to be told no one is available. I am so disappointed that there are companies that... read more
Received a call from someone claiming that they were from ******* and that ******* has changed carriers to CLEAR RATE, and that she wanted to make sure we were aware that our bill would be going down, all I have to do is give a statement that I will not be leaving ******* or my bill would go up. When I told her that I would need to actually call ******* she said "AND YOU SHOULD NOT DO THAT BECAUSE THE NUMBER ON YOUR BILL IS NOT THE CORRECT NUMBER, YOU SHOULD CALL CORPORATE". This is a bait and switch and they should be close... read more
I was contacted by someone who stated they were with Frontier and wanted to offer us a way to save a little money on our business plan phone line. I was assured they were part of Frontier and that there would be no loss in service. I didnt realize that the bills would be coming from Clear Rate Communications until the bill was past due and the service was suspended. I immediately contacted Clear Rate to pay the bill in full. I was advised that the service would be restored by the next business day, that was July 20th. As of ... read more
SCAM COMPANY!!! Took a call that cost me more time and money than I'd like to admit. The individual sales lady informed me of "no changes to my billing other than lower rates", "no cancelation fees" and "no interruption of services." All of which were lies. They then put you to a recorded auto system to what I believed I was agreeing to everything discussed but this is where they s**** you over. Billing came from Clear Rate not Frontier, Internet continuously went out and took days before restored which is horrible when tryi... read more
Just got a call from someone claiming they were with CenturyLink and since so many small businesses were leaving CenturyLink, they were giving me a deal to stay with them. I just needed to give permission to permit a carrier change to activate the $50 monthly charge. They were super slick about it, implying that they were working with/for CenturyLink and when I directly asked if they were CenturyLink, they gave an answer that sounded like "yes" but actually meant "no". Shysters! I nearly got taken in but at the *********** I... read more
My name is ************************ and I am 76 years old. I have been out of phone service since June 6. and today makes a month without phone service. We have spoken to numerous customer service representatives who have promised over and over that they were putting in orders to correct the problem to avail. The phone was initially suspended, because of non-payment. That was remedied as soon as I realized. Since that time, ******* has been out! They concluded that it's a Clearate problem. Every rep has said it's a******* pr... read more
My neighbor's phone has been out since June 7th. Her daughter had a medical incident and was put on life support on June 6th. She is now been moved to hospice. Multiple attempts by her family to get the phone line turned back on have been unsuccessful. The family has been in touch with personnel on corporate level and still without a phone.I myself have been told twice a repair ticket was being issued (June 14th and today) but nothing has happened.Total disregard for a family in major medical situation.Reprehensible and disg... read more
Their telemarketers took advantage of my elderly aunt with dementia. They will not let me cancel without her permission. I don't understand their business model. I am reporting to FCC.
This is the worst customer service I have every received.My very elderly mother with dementia was talked into something by their telemarketers.I spent 35 minutes on the phone trying to cancel and they refused without speaking to my mom who is in a nursing home.There is no way I am going to upset her by letting them talk to her again.
Frequently asked questions about Clear Rate Communications
How is Clear Rate Communications rated?
Clear Rate Communications has a 1.8 star rating with 731 reviews.
When is Clear Rate Communications open?
Clear Rate Communications is open now. It will close at 9:00 p.m.