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Clear Rate Communications
- Telecommunications
- Troy, MI
About this business
Location details
2600 W Big Beaver Rd, Troy, MI, 48084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My 91 year old father who resides in an assisted living facility was contacted by Clearrate wanting him to change. His phone was actually in my name but I was not contacted to approve this change. This occurred three weeks ago & still no phone. This lack of communication is only doing more damage to his mind. I have called multiple times only to speak with a person who is hateful & unwilling to help. I've asked for a manager or supervisor only to be told no one is available. I am so disappointed that there are companies that... read more
Business response:
Thank you for sharing your concerns about the recent interaction with Clear Rate Communications. We understand how important it is to maintain clear communication with all our customers, especially when it comes to sensitive situations involving elderly family members. First and foremost, we want to emphasize that we have no knowledge of the mental capacities or ages of the individuals we reach out to. Our services are available to customers of all ages, and we treat every customer with equal respect and professionalism. How... read more
Received a call from someone claiming that they were from ******* and that ******* has changed carriers to CLEAR RATE, and that she wanted to make sure we were aware that our bill would be going down, all I have to do is give a statement that I will not be leaving ******* or my bill would go up. When I told her that I would need to actually call ******* she said "AND YOU SHOULD NOT DO THAT BECAUSE THE NUMBER ON YOUR BILL IS NOT THE CORRECT NUMBER, YOU SHOULD CALL CORPORATE". This is a bait and switch and they should be close... read more
Business response:
We apologize for any misunderstanding or inconvenience caused by the call you received. Our sales team works to offer competitive rates and services to potential customers, but we never intend to mislead or pressure anyone into making a decision. We want to assure you that Clear Rate is a legitimate telecommunications provider with a long-standing track record. We do not engage in deceptive practices, and we comply with all regulations governing customer interactions.If you prefer not to receive any further calls from us, we... read more
I was contacted by someone who stated they were with Frontier and wanted to offer us a way to save a little money on our business plan phone line. I was assured they were part of Frontier and that there would be no loss in service. I didnt realize that the bills would be coming from Clear Rate Communications until the bill was past due and the service was suspended. I immediately contacted Clear Rate to pay the bill in full. I was advised that the service would be restored by the next business day, that was July 20th. As of ... read more
Business response:
I want to sincerely apologize for the inconvenience and frustration you have experienced with the restoration of your phone service. I understand the importance of reliable communication, especially for a restaurant business like yours.We have been working diligently to get your service restored, but unfortunately, we are dependent on Frontier, the local exchange carrier, to complete the reconnection process. As a third-party service, we have limited control over their response time, and I apologize for any delays caused by ... read more
SCAM COMPANY!!! Took a call that cost me more time and money than I'd like to admit. The individual sales lady informed me of "no changes to my billing other than lower rates", "no cancelation fees" and "no interruption of services." All of which were lies. They then put you to a recorded auto system to what I believed I was agreeing to everything discussed but this is where they s**** you over. Billing came from Clear Rate not Frontier, Internet continuously went out and took days before restored which is horrible when tryi... read more
Business response:
I understand that you may have had concerns about the information provided by our sales representative during the account setup process. Let me clarify the relationship between Clear Rate and Frontier to address any misunderstandings. Clear Rate offers services through wholesale contracts with Frontier, which can be seen as a partnership. This arrangement is in line with the Telecommunications Act of ****, allowing smaller telecommunications companies like Clear Rate to provide competitive services and lower rates for consum... read more
Just got a call from someone claiming they were with CenturyLink and since so many small businesses were leaving CenturyLink, they were giving me a deal to stay with them. I just needed to give permission to permit a carrier change to activate the $50 monthly charge. They were super slick about it, implying that they were working with/for CenturyLink and when I directly asked if they were CenturyLink, they gave an answer that sounded like "yes" but actually meant "no". Shysters! I nearly got taken in but at the *********** I... read more
Business response:
I understand your concerns and want to provide you with a clear understanding of Clear Rate's relationship with CenturyLink. We take great pride in our 20-year history, serving nearly ****** business and residential customers nationwide. Our headquarters are located in ****, **, and our dedicated team of over 70 employees is committed to delivering exceptional service.Regarding our services, Clear Rate operates under a wholesale contract with CenturyLink, which enables us to offer competitive rates and significant savings to... read more
My name is ************************ and I am 76 years old. I have been out of phone service since June 6. and today makes a month without phone service. We have spoken to numerous customer service representatives who have promised over and over that they were putting in orders to correct the problem to avail. The phone was initially suspended, because of non-payment. That was remedied as soon as I realized. Since that time, ******* has been out! They concluded that it's a Clearate problem. Every rep has said it's a******* pr... read more
Business response:
Dear *********,We would like to extend our sincerest apologies for the events that have led to the interruption of your service. We understand the inconvenience and frustration this has caused you, and we want to provide you with some clarification on the situation. Typically, when a customer falls behind on payments for three consecutive months, our standard procedure involves disconnecting the long-distance service, suspending the overall service, and eventually initiating closure. In your case, when you made a payment, th... read more
My neighbor's phone has been out since June 7th. Her daughter had a medical incident and was put on life support on June 6th. She is now been moved to hospice. Multiple attempts by her family to get the phone line turned back on have been unsuccessful. The family has been in touch with personnel on corporate level and still without a phone.I myself have been told twice a repair ticket was being issued (June 14th and today) but nothing has happened.Total disregard for a family in major medical situation.Reprehensible and disg... read more
Business response:
Thank you for bringing this urgent matter to our attention. We deeply apologize for the inconvenience and frustration you and your neighbor have experienced. We understand the critical nature of the situation and empathize with the difficulties your neighbor's family is facing.In such cases, where there are larger issues like a cable cut or a major outage, we rely on external factors for the restoration of service. Unfortunately, we do not have control over the estimated time of restoral in these situations. We want to assur... read more
Their telemarketers took advantage of my elderly aunt with dementia. They will not let me cancel without her permission. I don't understand their business model. I am reporting to FCC.
Business response:
We apologize for any inconvenience caused, but we take the security and well-being of our customers seriously. In situations where we need to cancel services, we require the legal power of attorney to ensure that we are acting in accordance with proper authorization. This is to protect the interests and rights of our customers, including those who may be vulnerable due to circumstances such as dementia.If you have the legal power of attorney for your elderly aunt, we kindly request that you provide ** with the necessary docu... read more
This is the worst customer service I have every received.My very elderly mother with dementia was talked into something by their telemarketers.I spent 35 minutes on the phone trying to cancel and they refused without speaking to my mom who is in a nursing home.There is no way I am going to upset her by letting them talk to her again.
Business response:
We apologize for the negative experience you had with our customer service. We understand your concern regarding your elderly mother and the importance of not upsetting her. We take the security and well-being of our customers seriously. To address the situation and cancel the account without speaking directly to your mom, we suggest sending in a power of attorney document that authorizes you to make decisions on her behalf. This will allow ** to proceed with the cancellation process. If you have the power of attorney docume... read more
Frequently asked questions about Clear Rate Communications
How is Clear Rate Communications rated?
Clear Rate Communications has a 1.8 star rating with 717 reviews.
When is Clear Rate Communications open?
Clear Rate Communications is open now. It will close at 9:00 p.m.