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Clear Rate Communications
- Telecommunications
- Troy, MI
About this business
Location details
2600 W Big Beaver Rd, Troy, MI, 48084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
These people are scammers !!! They as much as stole my number ! They claimed to be a ******* representative!!!! Theyre horrible lying company .. and when called out on their lies they still think you should pay them after 2 months of trying to get my number back to ******* . Was told by ******* I was not the only one lied to and stole from!!!! Class action lawsuit is what needs done
Business response:
We strongly disagree with your characterization of our company. Clear Rate Communications follows a strict process to ensure all customers are fully informed and consent to the change of service.Sales Call: We clearly identify ourselves as Clear Rate Communications and explain our services. We never claim to be ******* representatives.Third Party Verification (***): An independent verifier confirms the customer's understanding and agreement to switch to Clear Rate Communications.Quality Assurance (QA) Call: This final step r... read more
Clear rate is the worst they lie the are scammers etc I am moving forward with my lawsuit I have with them because they took my elderly parents money never turn phone service on call lied they were turning it on 2 to 3 days here's its a month going on 2 they target older people they never answer the phone customer service is the worst something needs to be and I'm going to make an example out of them for doing people like this .
Business response:
At Clear Rate, we do not target individuals, especially vulnerable populations like the elderly, if you think about who still use copper lines, plain old telephone system/ (POTS) you will find it is usually the older generation. Regarding your complaint about service activation, please understand that there are several factors that could contribute to delays, including infrastructure issues, payment discrepancies, or technical errors. To address your concerns effectively, I urge you to email me directly at ******************... read more
We are a business customer who has gone with out service for 7 days now. Were a golf course and everyone calls first to make a tee time to golf so we have had NO business for a week now. We called in to let clear rate know their phone pedestal is destroyed and has been for 8 years and every time it rains we get water in the line. The tech comes out and dries the line and gets the dial tone and just leaves, he doesn't repair the pedestal or even attempt to put a bag over the pedestal so every rain here we go again, call again... read more
Business response:
We apologize for the inconvenience and frustration you've experienced. This situation does not reflect the level of service we aim to provide. We understand the impact this has had on your business and have been actively escalating the repair ticket to get services restored. I see that a technician is scheduled to be out there on 5/3/24 to address the issues.It's important to note that POTS(Plain ********************** lines are an outdated technology that are susceptible to weather and environmental damage over time, leadin... read more
If I could give this company zero stars I would. I don't know how they got a hold of our account but they claim they had authorization from a person that is not authorized to make such changes. She has denied that she authorized anything. So they are sending me this "recording" of her authorizing the switch within 24 hours authorizing the switch. I'm curious to see what it says He asked me if I wanted to take care of the bill. Then he said that they were going to shut off our phones. TOTAL SCAM.
Business response:
<p>I'm sorry to hear about your experience, but I must clarify a few things. Our process for switching services involves several verification steps to ensure that the individual requesting the change is authorized to do so. This includes a sales call, followed by a Third Party Verification (TPV), and then a ***************** (QA) call. These steps are in place to prevent unauthorized changes. </p><p> Customers who have had their services switched to us at Clear Rate, have the option to return to their previous provider by co... read more
If I could give this company zero stars I would. I don't know how they got a hold of our account but they claim they had authorization from a person that is not authorized to make such changes. She has denied that she authorized anything. So they are sending me this "recording" of her authorizing the switch within 24 hours authorizing the switch. I'm curious to see what it says He asked me if I wanted to take care of the bill. Then he said that they were going to shut off our phones. TOTAL SCAM.
Business response:
<p>I'm sorry to hear about your experience, but I must clarify a few things. Our process for switching services involves several verification steps to ensure that the individual requesting the change is authorized to do so. This includes a sales call, followed by a Third Party Verification (TPV), and then a ***************** (QA) call. These steps are in place to prevent unauthorized changes. </p><p> Customers who have had their services switched to us at Clear Rate, have the option to return to their previous provider by co... read more
Very poor service. Since April, 2019, Clear Rate Communications has been billing me for telephone service THEY HAVE NOT SUPPLIED. Because of medical issues, I had a third party supporting my financial obligations and he paid every bill I received. In March of this year (2024) I discovered the issue and contacted Clear Rate Communications giving the customer service representative the order number (C05715211) ******** Telecommunications and Technology sent them to cease providing telephone services. Clear Rate has acknowledge... read more
Business response:
I'm sorry for the inconvenience you've experienced. Your account is still under investigation to determine where the issue occurred in regards to closing the account. We take these matters seriously and will be in contact with you as soon as we have more information. Thank you for your patience.-******************
I just received a call today from ******** supposedly from Century Link and was told Century Link was making a rate "carrier" change from USBI to ClearRate for their small business accounts (<12 lines) who still used copper wiring as they have lost so many small accounts and do not want to lose more. She said USBI handles rates for their corporate accounts. She said going to ClearRate would reduce our bill to $55/line which would never change. I continually questioned that she was indeed a Century Link rep, as she did not ha... read more
Business response:
We apologize for any confusion or concern you may have experienced during your recent call. Clear Rate is a legitimate telecommunications company, and we do not engage in any scam practices. Our process for switching services involves several verification steps to ensure that the individual requesting the change is authorized to do so. If you have any questions or would like more information about our services, please feel free to contact me directly at ********************************************* copper line infrastructure... read more
Received Notice from Clear Rate welcoming our business to their service. Called ******* and they did indeed switch me from *******. This is a total SCAM. They claim someone responded YES to 3 questions about a switch. This never happened. Switched back to ******* and now my bill went up as the plan I had for over 10 years is no longer available.I can't leave this review unless I give at least 1 Star...they should have negative stars as 1 is too much for this SCAM company!STAY AWAY FROM CLEAR RATE!!!!
Business response:
We apologize for any inconvenience you've experienced. Our records indicate that the switch was authorized by your director of operations, who provided their name, full date of birth, and stated that they were authorized to change providers. We understand that this can be frustrating, especially if not everyone was aware of the change.It's important to note that throughout the process, customers complete sales, third-party verification, and quality assurance calls. During these calls, we clearly state that the customer is ch... read more
This business is a complete scam, they wont let you hear your recording, they switched our account from Century Link stating they were with Century Link even though they are in fact there own business, they stated we would get a discount on our current rates by 45 dollars when in fact the price increased by 4x the Century link price. Then they charged ****** per line to get the service canceled, and we could not even cancel until all our business numbers got ported back to Century link. We were charged 1000 dollars for a mon... read more
Business response:
We're sorry to hear about your experience, but we must clarify some points. We have waived the early termination fees due to you leaving within the first 30 days. It's important to note that there were five lines and about a month's worth of service through our company. We do not engage in switching customers to our service under false pretenses. Every customer goes through a sales call, a third-party verification, and a quality call. During these calls, the customer verifies themselves as authorized to make a carrier change... read more
Frequently asked questions about Clear Rate Communications
How is Clear Rate Communications rated?
Clear Rate Communications has a 1.8 star rating with 732 reviews.
When is Clear Rate Communications open?
Clear Rate Communications is closed now. It will open on Monday at 8:00 a.m.