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Clear Rate Communications
- Telecommunications
- Troy, MI
About this business
Location details
2600 W Big Beaver Rd, Troy, MI, 48084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My mother has been contacting them for a month now trying to get her phone turned on, She has Stage Four Breast Cancer and cant contact her doctors nor can her doctors contact her. The hospital has sent them a letter stating that her phone is medical equipment and could be life threatening if she cant call out being that she lives and hour away. I dont know what else to do
Business response:
I understand your concerns, and I'm deeply sorry for the ongoing issues with your mother's home phone service. We truly value your mother's well-being and her ability to communicate with her doctors, especially given her medical condition. I'd like to reassure you that we have requested an escalation to restore her service as quickly as possible. I apologize for any previous miscommunication or oversight, and we take your mother's situation very seriously. Restoring her service promptly remains our top priority, and we genui... read more
They called me and said that they were my local carrier offering a price reduction as part of the upcoming name change of my current provider. (Century Link to ******).They totally misrepresented who they were and when I asked if they were truly Century Link the representative said they were. During the automated / recorded process to verify I wanted to get my new lower rate one of the later questions noted that this was indeed a company called Clear Rate Communications and not Century Link. It also said that if I were to ca... read more
Business response:
We apologize for any confusion regarding our services. We operate as a legitimate telecommunications provider through wholesale contracts with local exchange carriers. We understand the importance of transparency and we take your feedback seriously. If you have any further questions or concerns, please feel free to reach out to us directly. We strive for transparency and clarity in all our interactions. If you have any further questions or if there's anything specific you would like to address, please don't hesitate to reach... read more
I agreed to do business with clear Rate immediately. I then received a device for my land line phone which did not work. Consequently, after a month, I have no land like service and can not talk to anyone at this company without my mobile phone disconnecting. Clear Rate's phones usually keeps you on hold for about an hour and then it disconnects. I've gone through this about four times ( hold on for an hour, the disconnect ) No 0ne returns my calls. I have no solution to the problem with my land line phone which I use for wo... read more
Business response:
I'm truly sorry to hear about the challenges you've faced with your landline service. It seems there might be an issue with your Home Connect device, which sometimes needs a reset to connect properly to the local towers. I'm here to assist you. Please don't hesitate to reach out to me at ************************************* and I'll personally ensure this issue gets resolved for you.Best regards,******************
The most unprofessional company I have ever dealt with. You have to dance through hoops to get them to cancel your account, all the while new bills come in. Hope they go out of business. Sure like to give coustomers the business .
Business response:
We appreciate your feedback, and we understand that account closure procedures can sometimes seem complex. However, it's important to clarify that our request for specific documentation, such as a death certificate, when closing an account is not intended to create hurdles or inconvenience.The requirement for such documentation serves a critical purpose - it helps maintain the integrity and security of the account. In a digital age where identity theft and fraudulent activities are prevalent, these measures are in place to e... read more
My aunt who is 80 years old was told by Clear ******************* **** that **** was going out of business. She believed that her services would be terminated. They terminated her services with **** and sent her an antenna with no instructions and I learned that she was without services for more than two weeks. We sent a letter of complaint and returned their equipment to them in July. As a response they sent her an additional bill for $281.16 for services and failure to return the equipment. We sent them a copy of the track... read more
Business response:
Thank you for sharing your concerns with us. We apologize for any confusion or inconvenience your aunt experienced during this process.It's important to clarify that Clear Rate Communications, Inc. operates as a telecommunications service provider that offers services through wholesale contracts with local exchange carriers (LECs) like ***** Our goal is to provide cost-effective alternatives to traditional carriers.Regarding the change of your aunt's **** services, our standard protocol for initiating a service transfer invo... read more
My 83 yo FIL phone has been out for nearly 20 days. He has a life alert which clearly doesn't work without the phone working. I've spoken to nearly 5 different reps with all kinds of excuses & false promises. Clear rate "rents" the lines from Frontier .Another red flag. One rep said it will be fixed ***** hrs. Don't happen. Next rep said said I'll have a supervisor call you. Didn't happen. I asked what call back number are you using. Of course, it was the non working number. UGH.
Business response:
We apologize for the extended disruption in your father-in-law's phone service. We understand the importance of a working phone, especially in emergency situations. It's important to clarify that Clear Rate provides services by wholesaling telephone lines from Frontier, who owns the infrastructure in your area. We're currently on a level 5 escalation to address this issue promptly. Typically, when a repair takes this long, it could indicate a potential cable failure, which requires more in-depth investigation.Regarding the l... read more
When I switched from century link to clear rate two years ago, they were awesome. Fabulous customer service...you call and immediately talked to a person. Now, my phone service is not working, I call and wait on hold forever. I've been sent a bill that is past due for phone service I didn't have. I'm told I will be contacted within 24 hours, never happens. Their recording says there are no calls in front of you but you are still kept on hold. I didn't think it was possible for any company to be worse than Centurylink.
Business response:
We genuinely apologize for the inconvenience you've faced. We're aware of the challenges and delays in our customer support due to high call volumes and limited staff availability, which have unfortunately led to longer wait times. We understand the frustration this has caused.In regard to the billing discrepancy and the unmet promise of callbacks within 24 hours, we're committed to addressing these issues promptly and ensuring that our services align with our customers' expectations, generally the turn around for service re... read more
My clear rate internet service were disrupted most likely from a storm on the last Friday in July. I called clear rate Sunday 7/31 I think. Was given a ticket number and told someone would call Monday. Called back on Tuesday after a 126 minute wait on phone, was given another ticket number told it would be 3 days before someone could be out to fix internet. I did tell them I would be out of town Thursday until Tuesday. But came back home Monday. I have sent emails been given multiple excuses and still have no internet. When ... read more
Business response:
We're deeply sorry for the inconvenience you've experienced due to the disruption of your internet service. We fully understand the frustration caused by the delays and the communication gaps. In relation to your recent internet issue, we were actively engaged in finding a resolution in collaboration with Frontier, our local exchange carrier partner. According to the test results, the internet was technically operational. However, a specific error related to a 458-benchmark database issue was identified. Despite our repeated... read more
Worst customer service we have ever experienced...have spent a minimum of 4 hours on hold, rude customer service reps and spent two days at our cabin waiting for service tech to show up without them showing up- phone conversations with these folks are frustrating and fruitless...do NOT use Clear Rate if you have any other choice! I would actually give a fraction of a star if possible... **********
Business response:
We deeply apologize for the negative experience you've encountered with our customer service. Your feedback is important to us, and we're truly sorry for any frustration and inconvenience you've faced.We understand your concerns regarding the wait times and the unresponsive service tech visit to your cabin. We have already processed a refund for the inconvenience you've experienced. We're also aware of the issues arising with restoring services from vacation mode. There was a recent software update that has caused delays in ... read more
Frequently asked questions about Clear Rate Communications
How is Clear Rate Communications rated?
Clear Rate Communications has a 1.8 star rating with 717 reviews.
When is Clear Rate Communications open?
Clear Rate Communications is open now. It will close at 9:00 p.m.