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Clear Rate Communications - Troy, MI
- Telecommunications
- Troy, MI
About this business
About Us Clear Rate (CR) is a trusted, innovative technology company providing business and residential customers the latest telecommunications solutions designed around their needs, including fiber internet, hosted voice, cloud and managed IT solutions. CR is well positioned to grow and expand with recent investment from Linx partners and a newly hired leadership team made up of experts from across the telecommunications industry. CR continues to invest millions of dollars in our state-of-the-art 100 Gbps fiber network and... read more
Location details
2600 W Big Beaver Rd, Troy, MI, 48084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Just writing to express my gratitude for professional services that I received this morning from Clear Rate Communication Customer Service Representative David Mie Mie. He listen to the problem that I had with the account. He clearly explained the solution to the problem. He took notes and during the called he was very professional.
Business response:
That's wonderful to hear! Thank you for taking the time to share your positive experience with us. We're delighted that David Mie Mie was able to assist you efficiently and professionally. We'll make sure to pass along your kind words to him. If you ever need further assistance, please don't hesitate to reach out.
Our company recently had communications with your company and two of the noteworthy employees of yours deserve praise. Kellen and Kara were both professional, personable and knowledgeable on the phone and that is rare in this day of automated voice communication. Their service was truly appreciated! J. Burke Boston, Massachusetts
Business response:
Thank you so much for taking the time to recognize Kellen and Kara for their outstanding service. We're thrilled to hear that they were able to provide you with professional and knowledgeable assistance. We'll make sure to pass along your kind words to them, as feedback like yours helps us know we're on the right track. If you ever need assistance in the future, please don't hesitate to reach out. -Heather H
Your associate Kara Kellner was extremely helpful determining the final billing for my mother's account. Very prompt responding, professional, and courteous throughout our interaction. Well done!
Business response:
Hi, Kirk. We are thrilled to learn that you had a positive experience with us! We will be sure to let Kara know the kind words you had to say. We are always happy to help. Thank you again for your time to share. -Heather H.
Four stars because it took a long time to solve the problem. But Kara helped finally resolve it in a very polite and prompt way.
Business response:
Dear Lazy Daisy, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience caused by the length of time it took to resolve your problem, but we're glad to hear that Kara was able to finally address it in a polite and prompt manner. Your four-star rating is greatly appreciated, and it motivates us to continually improve our services. We value your business and look forward to serving you better in the future. Thank you again! -Heather H.
Spoke with Kara to straighten out a couple of questions related to my residential service. She was very nice and well informed - excellent customer service. And, you get hold of a CR rep in less than a minute (compare that to the minimum 15 minutes with Verizon). I also really like saving over $30/month. Thanks
Business response:
Dear Chris, Thank you for taking the time to leave us a five-star review. We are thrilled to hear that you had an excellent experience with Kara and our customer service team. We pride ourselves on providing knowledgeable and friendly service to all our customers, and we are glad that we were able to assist you quickly and efficiently. We appreciate your business and your kind words about our service. If you have any further questions or concerns, please do not hesitate to reach out to us. Thank you again for choosing our... read more
john called clearrate this morning and was on an hour and did not get any help.finally talked to michelle any things happend! she was so helpful and super nice and got it done! She needs a raise,Super job! thankyou Michelle
Business response:
Dear John, Thank you for taking the time to leave us a positive 5-star review. We greatly appreciate your feedback and are delighted to hear that you had a positive experience with us. We are especially grateful for your kind words about our agent Mischelle, who went above and beyond to ensure that your needs were met. Our team takes great pride in providing exceptional customer service, and it is wonderful to hear that our efforts are making a difference! Thank you once again for your kindness and for choosing our compan... read more
Frequently asked questions about Clear Rate Communications
How is Clear Rate Communications rated?
Clear Rate Communications has a 4.9 star rating with 137 reviews.
When is Clear Rate Communications open?
Clear Rate Communications is closed now. It will open tomorrow at 8:00 a.m.
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