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Clear Rate Communications

4.9

About this business

About Us Clear Rate (CR) is a trusted, innovative technology company providing business and residential customers the latest telecommunications solutions designed around their needs, including fiber internet, hosted voice, cloud and managed IT solutions. CR is well positioned to grow and expand with recent investment from Linx partners and a newly hired leadership team made up of experts from across the telecommunications industry. CR continues to invest millions of dollars in our state-of-the-art 100 Gbps fiber network and... read more

Location details

2600 W Big Beaver Rd, Troy, MI, 48084, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 9:00 p.m.
Tue8:00 a.m. to 9:00 p.m.
Wed8:00 a.m. to 9:00 p.m.
Thu8:00 a.m. to 9:00 p.m.
Fri8:00 a.m. to 9:00 p.m.
SatClosed
SunClosed
4.9141 reviews
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Dave R's profile image
Dave R 
a year ago

*********************** provided very professional service and helped correct an error in a previous call dealing with our 800#. She sent me the form to complete so the problem could be fixed. My rating is for the call I just completed with **** and not the calls previously where my issues haven't been resolved.Hopefully my two problems will be fixed very quickly. When the phones aren't working properly then we're not receiving calls from customers who want to place orders or let us know about concerns they have. These probl... read more

Business response:

Dear *************************, thank you for the nice review. It is always wonderful to hear one of our employees is doing an exceptional job. **** will be pleased to learn that you have given her public acknowledgement of her assistance. We all love to be appreciated! Thanks again for being a loyal Clear Rate customer. Sincerely ****************** 

Elizabeth D's profile image
Elizabeth D 
a year ago

Thanks **** at Clear Rate for going the extra mile to help solve my issue. I appreciate your coordination between Frontier to get the issue resolved. 

Business response:

Dear **********, Thank you so much for taking time out of your busy day to give **** this glowing review! We are very happy that he was able to go the "extra mile" to resolve your high-speed internet issues. We will make sure **** knows that you were very happy with his customer service. Sincerely, ****************** 

Gloria W's profile image
Gloria W 
a year ago

I would like to thank ******* for her assistance in solving a problem with closing my deceased Mothers account. She was understanding, and did what needed doing to resolve the issue. 

Business response:

******, we are so happy to read your glowing review of ******* and the help she provided you. Clear Rate always works toward happy customers and we are pleased we were able to resolve your issue quickly and completely. We continue to extend our condolences for your loss. Please let us know if you need anything else and thank you for the opportunity to serve you! 

Diane S.'s profile image
Diane S. 
2 years ago

Clear Rate Communications has always given me the kindest support.*******- helped me today and was very kind, very professional, very caring in helping me as I help my elderly mother with her phone billing.I dont think Ive ever had sweeter service.5 STARS FOR *******! 

Business response:

Thank you so much for taking the time to post your review *****! We at Clear Rate appreciate that you have a choice in your phone service provider and we are so happy to hear that ******* was able to provide such exceptional service. Our goal is always satisfied customers! Please let us know if we can provide further excellent support to you and your mother. Thank you again for being a Clear Rate customer! 

Connie M's profile image
Connie M 
2 years ago

Clear Rate is giving me the best service I have had in this location. We are a forgotten little community with no DSL from our provider Century Link. We are not hundreds of miles away like ***** ** ******** ******. We are less than 20 miles from ******* ****** and less than 10 miles from **********, but Century Link gives us no DSL. It is nice to give my money to a company that seems to care. I still have no DSL but Clear Rate gives me the best in land line service! 

Business response:

Dear ******,We sincerely appreciate your glowing review, and look forward to doing our utmost to maintain this level of service excellence that we hope you continue to expect of us as the norm.Kind regards,The Clear ****************** Team 

Dustin F's profile image
Dustin F 
3 years ago

I have had Clear Rate for a number of years and they are a wonderful alternative. Pricing is very affordable and the customer service is top notch especially during Covid-19 I've been very satisfied with the response time to get someone on the phone and my issues and or questions are always handled in an efficient manner. My only regret is not having heard of them earlier. I even recommended them to my parents so they could experience the savings and excellent customer service themselves. 

Frequently asked questions about Clear Rate Communications

How is Clear Rate Communications rated?

Clear Rate Communications has a 4.9 star rating with 141 reviews. 

When is Clear Rate Communications open?

Clear Rate Communications is closed now. It will open tomorrow at 8:00 a.m.