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Clear Rate Communications
- Telecommunications
- Troy, MI
About this business
About Us Clear Rate (CR) is a trusted, innovative technology company providing business and residential customers the latest telecommunications solutions designed around their needs, including fiber internet, hosted voice, cloud and managed IT solutions. CR is well positioned to grow and expand with recent investment from Linx partners and a newly hired leadership team made up of experts from across the telecommunications industry. CR continues to invest millions of dollars in our state-of-the-art 100 Gbps fiber network and... read more
Location details
2600 W Big Beaver Rd, Troy, MI, 48084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer without a phone for 20 days. Various family and friends tried to contact this company. They will not answer the phone. If you press "repair" on any of the 800 numbers, you get disconnected. If you chose #4 (other request) you are held on hold for exactly 30 minutes and then told to leave a message. There have been at least 16 messages left in this customer's behalf, none of us have gotten a call back. We have went online to report the outage. No response. Customer is an older woman, by herself, and no way to call 91... read more
Clear Rate Communications *** I've tried calling them, emails and I get nothing back.Our phone line has been off for at least 3 months.They keep sending me a bill. I called today and they ask if you want a call back or leave an email, their customer service Representatives are busy with other customers.I waited for over 30 minutes. I had a call come ***** left. I'm going to try again.This is a poor way to do business.I will not even give them 1 star.
My 79 y.o. mother somehow was convinced to say yes to Clear Rate Communications service when she already had an established land line and available internet services that worked perfectly fine. We have not installed the hardware that was sent and want the service turned off. I've left messages after waiting on hold for 30 minutes and the system timing out and indicating I need to leave a message and sent an email without any response. I just want the address to return the equipment and get the service canceled. While they ma... read more
We have clear rate for our home phone. The phone never works or has dial tone. I've been emailing them and calling on my cell. No answer. We need our phone fixed now.
My mother is 90 years old and HAS BEEN WAITING FOR A CALL BACK HER phone DOES NOT Work I am very upset!!!!!! If something happens to her and she cannot call for help I will have to check into an attorney for advice. You guys are scammers in my opinion. Do not get this service they are a rip off. Rating is -0
This business took my 93yo mothers phone number back in June 2024. They sent a device to hook up to the wall outlet, and to call which I believed to activate the device.I never hooked up the device, or called. I called clear rate to get my mother's phone number back. I was told it would take about 10 days to get that number back to frontier. Funny how it could be taken away in one - two days. I immediately returned that device to the returns department. I did not want my mother without a phone that long so I was able to get ... read more
This business slammed my mother of 83 years old in such a way by taking away her landline with **** without her consent.. after further attempt to call you receive nothing but a voicemail to leave info but no one returned a call.... I have attempted at least 10 times and it got to the point that I sent the item that was never connected back to the company that sent it.. they had the nerve to send a bill for $40 dollars that will not get paid... I am discussed of how they are considered to be a business when there is no commu... read more
1 star would be way too many for this company. They talked my elderly, disabled veteran father-in-law into switching from an analog line to a 4g ******* box because they would no longer be using the analog lines in his area. Sounds great but as explained to the customer service **** living in a remote mountain town means not getting a cell signal where he lives. They assured us that it would work and solve all of his phone issues (for years his phone service would go down and be down for days). Received it, set it up and it ... read more
I have filed a review on Clear Rate before but never with the BBB. My company signed up to use their services, believing they were going to help save us money, instead they cost us thousands and their services were lousy. Their customer service was poor at best. They emailed information to the wrong email but never called to fix it. They put in new voice mails but never told us. They changed our internet access for our credit card payments and never gave us the information or password, leaving us without credit card access s... read more
Frequently asked questions about Clear Rate Communications
How is Clear Rate Communications rated?
Clear Rate Communications has a 1.8 star rating with 727 reviews.
When is Clear Rate Communications open?
Clear Rate Communications is open now. It will close at 9:00 p.m.