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Clear Rate Communications
- Telecommunications
- Troy, MI
About this business
Location details
2600 W Big Beaver Rd, Troy, MI, 48084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Wow, how can people be so conniving. As I read through the complaints, I see that most of the elderly are being targeted by this company. Well same happened here. My mom is 93 and alert. She told me that Clear Rate called and said our current phone service was no longer providing service in our area. So she said ok to their offer. Well, so when the the package came I refused to accept it from the post office and it was returned back to this company. At this time we cannot get any incoming calls. I am well educated and a advo... read more
Customer without a phone for 20 days. Various family and friends tried to contact this company. They will not answer the phone. If you press "repair" on any of the 800 numbers, you get disconnected. If you chose #4 (other request) you are held on hold for exactly 30 minutes and then told to leave a message. There have been at least 16 messages left in this customer's behalf, none of us have gotten a call back. We have went online to report the outage. No response. Customer is an older woman, by herself, and no way to call 91... read more
Clear Rate Communications *** I've tried calling them, emails and I get nothing back.Our phone line has been off for at least 3 months.They keep sending me a bill. I called today and they ask if you want a call back or leave an email, their customer service Representatives are busy with other customers.I waited for over 30 minutes. I had a call come ***** left. I'm going to try again.This is a poor way to do business.I will not even give them 1 star.
Business response:
We sincerely apologize for the frustration and inconvenience you have experienced. We understand how important it is to resolve service issues in a timely manner and regret that you’ve had difficulty reaching us. Our team is currently experiencing higher-than-usual call volumes, which is affecting our ability to respond as quickly as we’d like. Please know that we are working to improve our systems to better serve our customers. If your phone line has been off for an extended period and you are still receiving bills, please... read more
My 79 y.o. mother somehow was convinced to say yes to Clear Rate Communications service when she already had an established land line and available internet services that worked perfectly fine. We have not installed the hardware that was sent and want the service turned off. I've left messages after waiting on hold for 30 minutes and the system timing out and indicating I need to leave a message and sent an email without any response. I just want the address to return the equipment and get the service canceled. While they ma... read more
Business response:
Thank you for sharing your concerns. We apologize for any inconvenience caused and understand your frustration. Our goal is to provide a positive experience for all customers, and we are actively working to address any service or communication issues. Please return any equipment using the provided return label that is in the package, and we will process the cancellation once it is received. Your email will be addressed in the order in which it is received. We appreciate your patience. -Heather H.
We have clear rate for our home phone. The phone never works or has dial tone. I've been emailing them and calling on my cell. No answer. We need our phone fixed now.
Business response:
We apologize for the inconvenience you've been experiencing with your home phone service. We understand how important it is to have a working phone and are committed to resolving this issue for you as quickly as *********** expedite the repair process, please submit a support ticket directly through our website at *********************************************************************. This will ensure that our technical team addresses your issue promptly.If you prefer, you can also reach out to us at ************ for assistan... read more
My mother is 90 years old and HAS BEEN WAITING FOR A CALL BACK HER phone DOES NOT Work I am very upset!!!!!! If something happens to her and she cannot call for help I will have to check into an attorney for advice. You guys are scammers in my opinion. Do not get this service they are a rip off. Rating is -0
Business response:
I understand your frustration and concern for your mother, but I must address the accusations clearly and factually. We are not scammers, and your claims are taken very seriously. We apologize for any delays youve encountered, but we are working with limited staff and an overwhelming volume of calls. If youve left voicemails, we are prioritizing them and will address her issue as soon as possible.That being said, our service is legitimate, and we do not "rip off" our customers. If your mother is experiencing phone issues, it... read more
This business took my 93yo mothers phone number back in June 2024. They sent a device to hook up to the wall outlet, and to call which I believed to activate the device.I never hooked up the device, or called. I called clear rate to get my mother's phone number back. I was told it would take about 10 days to get that number back to frontier. Funny how it could be taken away in one - two days. I immediately returned that device to the returns department. I did not want my mother without a phone that long so I was able to get ... read more
Business response:
Its important to clarify that switching from a wireless setup, like Home Connect, to a traditional copper POTS network does take time due to infrastructure differences. If the Home Connect device had been set up according to the provided instructions, your mother would have had a fully operational phone service while deciding on next steps. Your mother agreed to join Clear ***************** services, and if she has now obtained a new phone number but didnt port her previous number out, this is why we are still billing ******... read more
This business slammed my mother of 83 years old in such a way by taking away her landline with **** without her consent.. after further attempt to call you receive nothing but a voicemail to leave info but no one returned a call.... I have attempted at least 10 times and it got to the point that I sent the item that was never connected back to the company that sent it.. they had the nerve to send a bill for $40 dollars that will not get paid... I am discussed of how they are considered to be a business when there is no commu... read more
Business response:
We take this accusation very seriously and would like to address it with the facts. First and foremost, your mother's account was not "slammed" nor was there any manipulation involved. The service switch was agreed upon, and we have the recorded call to support this. As for the $40 charge, it reflects legitimate time of service that was provided before the account was closed, we explained what the Home Connect was, there was an option for service is the device was hooked up as agreed.. As for the communication concerns, our ... read more
1 star would be way too many for this company. They talked my elderly, disabled veteran father-in-law into switching from an analog line to a 4g ******* box because they would no longer be using the analog lines in his area. Sounds great but as explained to the customer service **** living in a remote mountain town means not getting a cell signal where he lives. They assured us that it would work and solve all of his phone issues (for years his phone service would go down and be down for days). Received it, set it up and it ... read more
Business response:
Lets set the record straight. Our goal is to provide reliable service to all our customers, including those in remote areas. However, we rely on the information provided to us, and if cell service is weak in a particular area, it's crucial for customers to communicate that ************************ from the start. The 4G ******* box is a solution for those with reliable cellular service, but its not a magic fix for locations where cell signals are nonexistent.Were transparent in our processes, and when issues arise, we provid... read more
Frequently asked questions about Clear Rate Communications
How is Clear Rate Communications rated?
Clear Rate Communications has a 1.8 star rating with 717 reviews.
When is Clear Rate Communications open?
Clear Rate Communications is open now. It will close at 9:00 p.m.