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Clear Rate Communications
- Telecommunications
- Troy, MI
About this business
About Us Clear Rate (CR) is a trusted, innovative technology company providing business and residential customers the latest telecommunications solutions designed around their needs, including fiber internet, hosted voice, cloud and managed IT solutions. CR is well positioned to grow and expand with recent investment from Linx partners and a newly hired leadership team made up of experts from across the telecommunications industry. CR continues to invest millions of dollars in our state-of-the-art 100 Gbps fiber network and... read more
Location details
2600 W Big Beaver Rd, Troy, MI, 48084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been trying to talk to an account representative of Clear Rate Communications for 3 weeks. I have left over 20 voice messages and 2 emails. I have also sent a letter. Due to the lack of customer service, I want to terminate my phone service. How can I do that when no one will return my call? I have never experienced such bad service. It is time for everyone to file complaints with the ****
They should be shut down. This company clearly operates via lies and unlawful ways and this is not an employee mistake it is how the company operates and it should be shut down. Things are hard enough without allowing company's as such to continue to take advantage any way they can legal or not and this is something the ppl of the USA should not have to tolerate in any shape or form. We deserve better than to be switched without knowledge, charged outrageously for it and then given the run around of complete bs trying to can... read more
I am going to copy and paste the response I got from Clear Rate customer service after beginning to try and disconnect my mother's home phone service after she moved. I began trying on July 2nd after removing all ****************** on July 1st. It is impossible to speak with anyone on the phone, email response says they don't have access to voicemail messages (which were never returned), and this is the response I received: "Hello, The billing stops once the disconnect order has completed not when you request it. If there is... read more
I am trying to get a hold of someone at Clear Rate Communications and every time I call I can only leave a message and no one ever calls back. I have left a lot of messages and I have also sent 2 emails and a letter with a payment. NO RESPONSE to any of it. We are wanting to cancel our service and can't get a hold of anyone!!!! HORRIBLE customer service!!
I find it ironic that I can't telephone the telephone company. "Help" line sends to voice mail that never calls back. Can't log on to the website because of inactivity and I cannot make a new login account because calling the "Help" line is a requirement to recover or setup a new login. I have no other option than to cancel autopay at the bank until someone from the company contacts me.
I have tried to call several times to get the end date of my contract and what day I am paid up too. For weeks and they never answer the phone. So awful
They never answer phone calls. They put you to voicemail and do not return calls. I can never get any help from a real person. Made my elderly and disabled father pay for services he never gotten for 4 moths. He had no phone to even call 911 or VA hospital. He he's riddled with cancer and couldn't call out for help. I had to sit nd call for months with NO call back after leaving multiple voicemails. Finaly got someone but had to hit 7 different numbers to get through I had to say he was a new client. Then gave me different s... read more
Company is not educated trustworthy and in no way helpful. I could not even make a complaint because no one answers the phones. They dont return phone calls I was 5 weeks without a telephone finally went to a new phone company but clear rate who I have written a letter to and called ************************************ I have not had there services for 5+6 weeks and I have gotten 4 bills. Bad bad business. I am not the only one in. My family who has the same review.
If we could give this company LESS THAN ZERO we would. The same thing that happened to Tuesday P's elderly mother (below on the list that we are looking at on here) happened to our elderly, disabled sister just yesterday, 8-1-2024. Clear Rate threatened my sister that she would lose her telephone number, which she has had for decades, if she did not press a certain button on her phone and comply with their instructions. She is NOT a Clear Rate customer, never has been, and does not want to be! This was a scam call -- a cold ... read more
Frequently asked questions about Clear Rate Communications
How is Clear Rate Communications rated?
Clear Rate Communications has a 1.8 star rating with 727 reviews.
When is Clear Rate Communications open?
Clear Rate Communications is open now. It will close at 9:00 p.m.