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Clear Rate Communications
- Telecommunications
- Troy, MI
About this business
Location details
2600 W Big Beaver Rd, Troy, MI, 48084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have filed a review on Clear Rate before but never with the BBB. My company signed up to use their services, believing they were going to help save us money, instead they cost us thousands and their services were lousy. Their customer service was poor at best. They emailed information to the wrong email but never called to fix it. They put in new voice mails but never told us. They changed our internet access for our credit card payments and never gave us the information or password, leaving us without credit card access s... read more
Business response:
While we understand your frustration, it's important to acknowledge that managing your account is also your responsibility. We communicated with you multiple times via email and provided detailed explanations of our services. During the four months you were with Clear Rate, there was consistent, active usage. We even waived all early termination fees as a goodwill gesture. The remaining balance accurately reflects the services you used during that time.Shifting the blame to Clear Rate for your internal challenges and lack of... read more
I have been trying to talk to an account representative of Clear Rate Communications for 3 weeks. I have left over 20 voice messages and 2 emails. I have also sent a letter. Due to the lack of customer service, I want to terminate my phone service. How can I do that when no one will return my call? I have never experienced such bad service. It is time for everyone to file complaints with the ****
Business response:
While we understand your frustration, its important to note that we take every effort to assist our customers as efficiently as possible. If youre experiencing delays in communication, it may be due to high call volumes or an issue with the contact information provided.To terminate your service, you can simply reach out to us via email at *************************************** and we will process your request in the order its received. We will need confirmation of the account holders identity to proceed. Complaints to the *... read more
They should be shut down. This company clearly operates via lies and unlawful ways and this is not an employee mistake it is how the company operates and it should be shut down. Things are hard enough without allowing company's as such to continue to take advantage any way they can legal or not and this is something the ppl of the USA should not have to tolerate in any shape or form. We deserve better than to be switched without knowledge, charged outrageously for it and then given the run around of complete bs trying to can... read more
Business response:
While I understand your frustration, it's important to clarify that customers also bear responsibility for the services they choose. Clear Rate is not taking advantage of anyone; we are providing an alternative to traditional phone services. Customers who join our service go through a thorough process, including a sales call, a TPV (Third Party Verification) call, and a ********************** call, all designed to ensure they fully understand what they're agreeing to. If a customer agrees to these steps, we assume they want ... read more
I am going to copy and paste the response I got from Clear Rate customer service after beginning to try and disconnect my mother's home phone service after she moved. I began trying on July 2nd after removing all ****************** on July 1st. It is impossible to speak with anyone on the phone, email response says they don't have access to voicemail messages (which were never returned), and this is the response I received: "Hello, The billing stops once the disconnect order has completed not when you request it. If there is... read more
Business response:
We apologize for the difficulties you've faced during this process. If a payment was attempted and it bounced or did not go through, that is why there is a bounced fee on the account. Once we receive the returned equipment, the $99.00 fee will be removed from your mother's account. We understand the frustration this situation has caused and are committed to resolving it as quickly as possible -Heather H .
I am trying to get a hold of someone at Clear Rate Communications and every time I call I can only leave a message and no one ever calls back. I have left a lot of messages and I have also sent 2 emails and a letter with a payment. NO RESPONSE to any of it. We are wanting to cancel our service and can't get a hold of anyone!!!! HORRIBLE customer service!!
Business response:
Thank you for your feedback. We sincerely apologize for the difficulty you've experienced in reaching us. We recognize the frustration this has caused and want to assure you that we are doing everything we can to improve our response times. Unfortunately, due to high call and email volumes, it has been challenging to respond as quickly as we would like. Please send your request to hhart@clearrate.com. While our email volume is also high, we are working hard to respond as promptly as possible. Rest assured, we'll work to get... read more
I find it ironic that I can't telephone the telephone company. "Help" line sends to voice mail that never calls back. Can't log on to the website because of inactivity and I cannot make a new login account because calling the "Help" line is a requirement to recover or setup a new login. I have no other option than to cancel autopay at the bank until someone from the company contacts me.
Business response:
We're sorry to hear about the difficulties you've been facing in trying to reach us. We understand how frustrating it must be not to get through to a telephone company. We've been experiencing higher call/ email volumes than usual and are currently short-staffed, which has unfortunately impacted our response time.If you need immediate assistance, you can email us directly at *************************************** Were committed to addressing your concerns and getting this resolved as quickly as possible.Thank you for your p... read more
I have tried to call several times to get the end date of my contract and what day I am paid up too. For weeks and they never answer the phone. So awful
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the difficulty you've had in reaching us and understand how frustrating that must be. To improve our response times and address customer feedback, we've implemented a voicemail system that allows us to prioritize calls based on the details you provide, such as your phone number or account number. We're currently experiencing a high volume of voicemails with limited staff, but we're working hard to respond as quickly as possible.We also want to let you k... read more
They never answer phone calls. They put you to voicemail and do not return calls. I can never get any help from a real person. Made my elderly and disabled father pay for services he never gotten for 4 moths. He had no phone to even call 911 or VA hospital. He he's riddled with cancer and couldn't call out for help. I had to sit nd call for months with NO call back after leaving multiple voicemails. Finaly got someone but had to hit 7 different numbers to get through I had to say he was a new client. Then gave me different s... read more
Business response:
We apologize for the difficulties you and your father have experienced. To address the issue with the phone number, we would need to reconnect the service to make the number active for porting out to another provider. If the return label that came in the box is missing, please provide an email address so we can send you a new one. To assist with voicemail inquiries, it's crucial to include the phone number or account number associated with the service. For further assistance, please email me directly at *********************... read more
Company is not educated trustworthy and in no way helpful. I could not even make a complaint because no one answers the phones. They dont return phone calls I was 5 weeks without a telephone finally went to a new phone company but clear rate who I have written a letter to and called ************************************ I have not had there services for 5+6 weeks and I have gotten 4 bills. Bad bad business. I am not the only one in. My family who has the same review.
Business response:
We are sorry to hear about your experience and apologize for any inconvenience caused. We understand your frustration and are committed to addressing your concerns.Firstly, we acknowledge that there have been delays in responding to calls and emails due to a high volume of inquiries and limited manpower. We are actively working to improve our response times and customer service processes.Regarding your billing concerns, we would like to investigate and resolve this issue promptly. If you could provide us with your account de... read more
Frequently asked questions about Clear Rate Communications
How is Clear Rate Communications rated?
Clear Rate Communications has a 1.8 star rating with 717 reviews.
When is Clear Rate Communications open?
Clear Rate Communications is open now. It will close at 9:00 p.m.