Clear Rate Communications

John J 

on BBB

a year ago

If we could give this company LESS THAN ZERO we would. The same thing that happened to Tuesday P's elderly mother (below on the list that we are looking at on here) happened to our elderly, disabled sister just yesterday, 8-1-2024. Clear Rate threatened my sister that she would lose her telephone number, which she has had for decades, if she did not press a certain button on her phone and comply with their instructions. She is NOT a Clear Rate customer, never has been, and does not want to be! This was a scam call -- a cold ... read more

Carlos W 

on BBB

a year ago

ChatGPT 4o mini Log in ********************* contacted my 73 y/o father representing themselves as an ATT employee. They somehow were able to have his service number transferred to their service. We can not find where he was ever billed so from April to July he has operatted as if he is with ATT still. It wasnt until the service was turned off that we found out different. The service states that it is a ******* customer, but it is actually ******************** Rate. My customer service call was horrible. The guy basically to... read more

Tuesday P 

on BBB

a year ago

I just found out today that clear rate called my elderly mother,and made her think she was keeping her excisiting phone company,and basically after telling them no,she doesn't want the new phone company.end of story,they stole my moms phone number from her original phone company. Forcing her to change her phone company to clear rate. Like I said,she's elderly,and miss understood what was happening. Through all this,you could not call her,she has to call out only. Finding this out,why do they target the elderly? And,lie to th... read more

Debbie V 

on BBB

a year ago

This is the worst customer service department with any business I have dealt with. No one answers the phone, no one calls you back. Emails are not responded to. Phone has been out since July 3 with no response from Clear Rate-no calls, no service repairman, nothing. Life threatening situation at home. This home has no cell phone coverage so a land line is critical for the health of the residents.I would not recommend them period! 

Lance W 

on BBB

a year ago

Avoid Clear Rate Communications at all costs. They tricked my 97-year-old father into switching his landline phone from his previous provider to Clear Rate. I believe someone from Clear Rate intentionally targeted my father because he's a senior citizen and pretended to be from his previous provider to take over his phone service. He's been without service for two weeks. If you try calling Clear Rate, no one ever answers the phone. You leave a message, and no one ever calls you back. This company has been in trouble with the... read more

LoriAnn K 

on BBB

a year ago

They misrepresented themselves telling my mother frontier is no longer handling land lines and they will be taking over the landlines. My parents phone shut off and they is no way to reach anyone. Clear rate communications has sent bills but have provided no service. Multiple messages have been left at clear rate communications and no one calls back. It's been 2 weeks and they still have no phone service!! 

Sandra L 

on BBB

a year ago

This company is despicable. I was contacted on June 21st by phone and agreed to accept their contract. Once I got off the phone with them I looked up their website and decided this isn't what I wanted. I try to get a hold of customer service several times without success. On June 28th we received a package from Clear Rate which we refused and sent back to Clear Rate. On July 2nd we could not receive any in-coming calls but could still call out. We again tried to contact Clear Rate without success. We also contacted our landl... read more

eric c 

on BBB

a year ago

i have spent over 3 hours dealing with customer service and STILL HAVE NO DIAL TONE!!I was sold a discount product with a cellular connection and this has not worked. The box says to CALL BEFORE CONNECTING and yet the Clear Choice provider terminated my dial tone 2 days after i was mailed the special box even though i had not called as i was out of town!! This box has NEVER worked and i still do not have a dial tone. i will be terminating my CLEAR CHOICE SERVICE ASAP AS THIS IS BASICALLY A SCAM. I COMPLAINED AGAIN TODAY AND ... read more

Annette R 

on BBB

a year ago

Terrible company. They called my elderly father and told him they were switching him to ******** He is very hard of hearing and has dementia. It took me forever to get his previous phone restored. Can never get an agent on the phone. My father keeps getting billed for a service that he does not have.