This profile has been claimed by the business owner or representative.
Clear Rate Communications
- Telecommunications
- Troy, MI
About this business
Location details
2600 W Big Beaver Rd, Troy, MI, 48084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If we could give this company LESS THAN ZERO we would. The same thing that happened to Tuesday P's elderly mother (below on the list that we are looking at on here) happened to our elderly, disabled sister just yesterday, 8-1-2024. Clear Rate threatened my sister that she would lose her telephone number, which she has had for decades, if she did not press a certain button on her phone and comply with their instructions. She is NOT a Clear Rate customer, never has been, and does not want to be! This was a scam call -- a cold ... read more
Business response:
We are sorry to hear about your experience and want to clarify a few points.Firstly, the number in question is indeed free to be ported to a different provider. We recommend placing a freeze with your desired provider to avoid this in the future. We do not prey on the elderly; it just so happens that the demographic for POTS (Plain ********************** tends to be older.Our process requires customers to complete a TPV (Third Party Verification) call, which mandates affirmative responses to proceed. This is followed up with... read more
ChatGPT 4o mini Log in ********************* contacted my 73 y/o father representing themselves as an ATT employee. They somehow were able to have his service number transferred to their service. We can not find where he was ever billed so from April to July he has operatted as if he is with ATT still. It wasnt until the service was turned off that we found out different. The service states that it is a ******* customer, but it is actually ******************** Rate. My customer service call was horrible. The guy basically to... read more
Business response:
Thank you for bringing this to our attention. We apologize for any distress and confusion your father experienced regarding his phone service. Clear Rate Communications strives to provide transparent and honest service, and we take such complaints very seriously.To clarify, Clear Rate does not engage in deceptive practices. If your fathers service was transferred to us, it would have been done with his consent during a recorded Third-Party Verification (***) call. We also do not impersonate other companies. If there was any ... read more
I just found out today that clear rate called my elderly mother,and made her think she was keeping her excisiting phone company,and basically after telling them no,she doesn't want the new phone company.end of story,they stole my moms phone number from her original phone company. Forcing her to change her phone company to clear rate. Like I said,she's elderly,and miss understood what was happening. Through all this,you could not call her,she has to call out only. Finding this out,why do they target the elderly? And,lie to th... read more
Business response:
Thank you for bringing this issue to our attention. We take these accusations very seriously and want to address your concerns immediately.Firstly, Clear Rate Communications does not engage in deceptive practices, nor do we target elderly individuals. Our sales process includes a thorough, recorded Third-Party Verification (TPV) call to ensure that customers fully understand and consent to the service change. If there was any misunderstanding or miscommunication, we apologize, but we do not steal phone numbers or force servi... read more
This is the worst customer service department with any business I have dealt with. No one answers the phone, no one calls you back. Emails are not responded to. Phone has been out since July 3 with no response from Clear Rate-no calls, no service repairman, nothing. Life threatening situation at home. This home has no cell phone coverage so a land line is critical for the health of the residents.I would not recommend them period!
Business response:
We apologize for the inconvenience you've experienced. A repair ticket was entered on 7/6/24, and we have escalated it several times. The estimated restore date is 7/19/24. This is likely due to an outage as the copper POTS (plain old telephone system) is a older technology susceptible to weather issues, copper lines being stolen, lack of technicians, and the fact that most Incumbent Local Exchange carriers (who own the infrastructure of the lines) have already decided they no longer want to afford to restore these lines in ... read more
Avoid Clear Rate Communications at all costs. They tricked my 97-year-old father into switching his landline phone from his previous provider to Clear Rate. I believe someone from Clear Rate intentionally targeted my father because he's a senior citizen and pretended to be from his previous provider to take over his phone service. He's been without service for two weeks. If you try calling Clear Rate, no one ever answers the phone. You leave a message, and no one ever calls you back. This company has been in trouble with the... read more
Business response:
I'm sorry to hear about your father's experience. Clear Rate Communications does not target senior citizens or use deceptive tactics. The primary demographic for POTS(plain old telephone system) is the older generation, and businesses. The customer agreed to our services through the sales process, including the Third Party Verification (TPV) and ***************** (QA) calls. We offer an alternative to aging copper POTS lines per the *** ruling to decommission POTS lines, providing an analog telephone adaptor that connects th... read more
They misrepresented themselves telling my mother frontier is no longer handling land lines and they will be taking over the landlines. My parents phone shut off and they is no way to reach anyone. Clear rate communications has sent bills but have provided no service. Multiple messages have been left at clear rate communications and no one calls back. It's been 2 weeks and they still have no phone service!!
Business response:
I'm sorry to hear about your mother's experience. It's possible she agreed to our ********************* which requires setting up a device and some troubleshooting to get it working.Please email me at ************************************ so I can assist you directly. When leaving voicemails, please include the phone number associated with the account to help us locate it and respond more efficiently.Thank you for your patience.-******************
This company is despicable. I was contacted on June 21st by phone and agreed to accept their contract. Once I got off the phone with them I looked up their website and decided this isn't what I wanted. I try to get a hold of customer service several times without success. On June 28th we received a package from Clear Rate which we refused and sent back to Clear Rate. On July 2nd we could not receive any in-coming calls but could still call out. We again tried to contact Clear Rate without success. We also contacted our landl... read more
Business response:
Hello ******,Sorry to hear you are struggling to get the Home Connect working, sometimes we need to do some troubleshooting to get it connected to the cellular towers in your area. The number has been active since July 2nd. If you have the Atel Home Connect device that was agreed upon getting, then all you need to do is set the device up. Here is a ******* video to get familiar with the device **************************** Make sure you are near a window so the device can get the best connection to the cellular towers in your... read more
i have spent over 3 hours dealing with customer service and STILL HAVE NO DIAL TONE!!I was sold a discount product with a cellular connection and this has not worked. The box says to CALL BEFORE CONNECTING and yet the Clear Choice provider terminated my dial tone 2 days after i was mailed the special box even though i had not called as i was out of town!! This box has NEVER worked and i still do not have a dial tone. i will be terminating my CLEAR CHOICE SERVICE ASAP AS THIS IS BASICALLY A SCAM. I COMPLAINED AGAIN TODAY AND ... read more
Business response:
****,I understand your frustration and I apologize for the inconvenience you've experienced. However, I must clarify a few points.The product you're referring to is likely our ************************* which relies on a cellular connection. For it to work effectively, it requires a strong cellular signal. Regarding your dial tone being terminated two days after receiving the box, it's important to note that services are transitioned as per the schedule to minimize disruption. If you were out of town and did not follow the se... read more
Terrible company. They called my elderly father and told him they were switching him to ******** He is very hard of hearing and has dementia. It took me forever to get his previous phone restored. Can never get an agent on the phone. My father keeps getting billed for a service that he does not have.
Business response:
I understand your frustration, especially regarding the situation with your father. It sounds like there may have been some confusion about switching providers, and we sincerely apologize for any inconvenience this has caused.Here's some clarification that might be helpful: There are two main types of phone companies - Local Exchange Carriers (LECs) and Competitive Local Exchange Carriers (CLECs). LECs are the traditional phone companies with established infrastructure in your area. CLECs, like us, offer phone service but of... read more
Frequently asked questions about Clear Rate Communications
How is Clear Rate Communications rated?
Clear Rate Communications has a 1.8 star rating with 732 reviews.
When is Clear Rate Communications open?
Clear Rate Communications is closed now. It will open on Monday at 8:00 a.m.