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COIT Cleaning and Restoration

4.2

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Location details

1755 Helena Ave C, Sacramento, CA, 95815, United States

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4.2788 reviews
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William C.'s profile image
William C. 
rating
4 years ago

I was quoted a price Of $150 over the phone to clean two small rooms and a rocking chair. Unfortunately when COIT came to my home the estaminet given had doubled to do the cleaning. I should've had COIT physically come to my residence and give a written estimate before cleaning. When I contacted the company they were unresponsive in regards to helping me Negotiate on the price of service. I've never had this problem with other carpet cleaning companies. 

Bob S.'s profile image
Bob S. 
rating
4 years ago

Outrageous price increase. Less than 5 years ago we had cleaning done for under $700 by this company. Same exact job was quoted this week by same company over $3700. 

Angel G.'s profile image
Angel G. 
rating
4 years ago

Not good business practices! I called and was quoted 429 dollars to polish and seal my granite counter tops. We made appt for Saturday and my wife removed all items in areas to be cleaned and I also include tiles in walk area of kitchen And tech tells me 1200 plus dollars, and 3 to 4 hours to complete. So 300 to 400 dollars per hour. Think about that customers!!!! I have 6 years college Medical license and dont make that much an hour!!!! I asked if tech had college, answer was no. Here is my thing; there is nothing wr... read more

Olivia S.'s profile image
Olivia S. 
rating
4 years ago

Canceled twice, lied, and flaked the first time then canceled the second time. Just don't call this place if u don't wanna get flaked on 

Business response:

Olivia - your experience is alarming and does not meet our customer satisfaction standards whatsoever. We always strive to provide a 5 star experience and would like to apologize as it sounds like we fell short of that. We'd like to make things right and have left a voicemail at the number we have on record to ensure you're taken care of. We're looking forward to having a chance to earn your trust back and provide service that exceeds your expectations. Hope to hear from you soon! 

Nancy S.'s profile image
Nancy S. 
rating
4 years ago

I should have checked with Yelp before hiring this company. The salesperson came out to give me an estimate for cleaning my ducts and hard wood floors. $865 just for the ducts. He explained the procedure to me. Said it would take 3-5 hours. to clean the ducts and I agreed. The technicians came. It took them about 2.5 hours and they did nothing like was explained to me by the salesperson. I called the company and said I felt COIT charged far more money than the job required. I told the manager what the salesperson had explain... read more

Jan M.'s profile image
Jan M. 
rating
4 years ago

My home is 46 years old. I have never had the ducts cleaned. I was noticing that my house seemed to be dusty 2 days after the housekeeper cleaned. I had duct cleaning done on December 1, 2020. I assumed the house would be less dusty, silly me. It is not. It's winter and I do not have open windows. I feel it was $515 totally wasted. 

Gabor M.'s profile image
Gabor M. 
rating
4 years ago

We wanted to get a deeper cleaning of our carpets so we called COIT. The technician who came out was friendly but seemed to be under duress from a hectic COVID impacted schedule. Some rooms got cleaned pretty well, but others not so much. He also bumped into the fireplace hearth and chipped it without telling us. And here comes the reason for a one start review. After the technician concluded his business, I came out some minutes later and noticed his can still in the driveway of the house. He seemed to be prepping it for ... read more

Julia S.'s profile image
Julia S. 
rating
5 years ago

I would give zero if possible. They screwed up my first appointment, tried to reschedule for 3 days out, I had already moved all my furniture! They were finally able to come out the next day after I phoned them 5 times. Kept being put on hold, told someone would call back. They never did. Guy cleaned the floors, didn't do the best job. Then I notice spray from their machine all over the bottom of our stainless steel dishwasher & stove. Emailed them numerous times. Got no response. Called them & they said they would be out t... read more

Jenna M.'s profile image
Jenna M. 
rating
5 years ago

It's two years later and I'm still getting spam emails, despite unsubscribing, blocking, and reporting as spam. Do yourself a favor, save your inbox and do not ever, ever use their services. 

Frequently asked questions about COIT Cleaning and Restoration

How is COIT Cleaning and Restoration rated?

COIT Cleaning and Restoration has a 4.2 star rating with 788 reviews. 

When is COIT Cleaning and Restoration open?

COIT Cleaning and Restoration is open now. It is open 24/7.