COIT Cleaning and Restoration

S S. 

on Yelp

7 years ago

update -- the ruined rug came back with stain still smelling and all over the rug in places not there in the first place. The original invoice shows a small stain in the right corner -- not all over the rug. THE RUG HAD PULLS AND TEARS IN IT AND IT WAS RUINED. I have been passed around from some manager Ryan to another Brian; to Janet who is "management person" who keeps passing the buck to the lower guys and you get the ideal run around WITH NO ONE TAKING ANY RESPONSIBILITY. Then you cant get someone on the phone an... read more

Kat K. 

on Yelp

7 years ago

Horrible customer service. Horrible communication. Horrible results. Horrible experience all the way around. Had two oriental rugs "cleaned." Both came back still dirty, one with a new huge gray stain down the center. They tried to tell me it was the "high traffic" area of the rug, but I reminded them it was the rug from under the dining room table. Honestly, from misquoted estimates, changing appointment times without notification, not returning calls, rude service, poor quality of service...I could go on and on... Honest... read more

Mark P. 

on Yelp

8 years ago

This is a total ripoff. They are charging way to much for their devices. $700.00 to clean a two piece sectional!! 

Roxanne L. 

on Yelp

8 years ago

This review is a minus star. I would not say their service is even a one star. From start to finish it took this company August to September 2017 to semi-complete this job. This was the worse customer service I have ever had. I will never recommend this company. Coit gave me a deliver date, I took a day off for that day. The installer was running late and called me to let me know. A few minutes later the installer said my drapes were not pressed correctly because they were sitting in the back of the van. I told him not... read more

Katherine S. 

on Yelp

8 years ago

Do Not use this company. TERRIBLE customer service and no attention to detail or care to personal property or quality control. As other reviewers have noted, they are not respectful of the time frames they give for delivery and they made the spot on my rug worse than how it was when they picked it up for cleaning - with no seeming concern for quality or communication. They came to my home to give me an estimate. I pointed out the reason I was having it cleaned and the technician said, no problem, they gave me a quote that... read more

Denisse G. 

on Yelp

8 years ago

I've had yelp for quite some time but I'm one of those that never review. This time I just had too! Worst customer service ever! When you make an appt you have the opportunity to enter your time slot request, but like the receptionist told me it's only a request. Two days earlier I made an appt and the day before they call that they can not honor that time so I had to cancel and make a new request, wasn't the time I wanted but it worked. 10-12 was the time they should arrive, 11:55 I get a call that they are on their way but... read more

Virginia C. 

on Yelp

8 years ago

I had an average size sofa with high traffic spots. (most touched areas) Thought I would ask Coit for a quote. Was told they needed to come and look at it first. Ok Fair, sounds reasonable. So I scheduled an appt. They sent 2 technicians with the anticipation of actually cleaning the sofa. The quote was $200. When I questioned the tech, he said it actually would be $137 but they have a minimum of $200. A few days later I get a call from their office to follow up, When I stated that the quote was too high based on... read more

Alexander F. 

on Yelp

8 years ago

7 days after they took are carpets they call 3 hrs before the delivery time frame to tell us "their fans are broken and the carpets didn't dry"??! How is it possible they didn't realize this sooner when they had our carpets for over a week. The customer service was rude unapologetic and offered no discount on the high prices. Never use COIT!!! 

Arnie T. 

on Yelp

8 years ago

Now $200 minimum but their online people have been instructed not to tell you this on the phone. So you move your furniture they show up and tell you $200 is it, even with your 40% discount. BTW there is no mention of what the minimum charge is on their website. I find their approach very deceptive and bad business practice. There are many other alternatives.