COIT Cleaning and Restoration

Frances R. 

on Yelp

5 years ago

We called Coit because we saw all the ads on tv and thought they would be trustworthy at very least. They said they would be out on the following Monday to give us an estimate on cleaning a dryer vent going through roof. She said a service person would call Fri to give us a 2 hr window. End of Fri no call so called them. Finally man answered & said "no someone would call on Sat" we waited Sat, Sun & still no call so Mon morn no call so we called again. Lady said a service person would call us right back. Well it's Tues eve n... read more

V C. 

on Yelp

5 years ago

I received the survey from Coit after my horrible services and listed 10 different issues and never heard back. One team member was not wearing a mask and neither was wearing gloves. They are not in the COIT uniform like you see on the TV commercials. During Covid19, you would expect great customer experiences. They did not treat the spots like discussed in the walk through. All of the spots are still present after the carpets dried. I am completely unhappy and want a refund. No one responded back to the survey I completed. 

B. M. 

on Yelp

5 years ago

Horrible! Ruined the carpet (bleached it out while trying to remove rust stains they caused)! Refused to replace the carpet. No professionalism. 

Cindy B. 

on Yelp

6 years ago

My appointment was from 12-2:00 with a 30 minute curtesy phone call. At 1:30 I called the corporate 800 number to see when the service would be at my home to clean my carpets and was told the driver knocked on my door and nobody answered. WRONG. I called the 800 number and the office told me the driver knocked on my door and nobody answered. WRONG. My call was dispatched to the actual driver and when I said "You didn't knock on my door because I'm home waiting for you to arrive" and he said "I know, I'm 60 miles away".... read more

John M. 

on Yelp

6 years ago

Terrible. Terrible. Terrible. Never again! I made an appointment one week in advance. I received a call shortly after making the appointment saying they would be out the next day. I said, no next Tuesday. They sorted it out. Then they didn't show during the scheduled time. I called their office. I was told a manager would call me back in 5 minutes. Thirty minutes later I called back and was told the technician came out but no one answered. I let them know I had a Ring doorbell and no such thing was true. Then I waited f... read more

Ri B. 

on Yelp

6 years ago

zero stars will be more appropriate. when calling and asking for details about the cleaning services, after 5 min they hang up the phone on me. this was not a mistake whoever picked up the phone did not like the questions. 

Tom S. 

on Yelp

6 years ago

Update once again Coit showed their true commitment to customer service. The empty words of the response is very similar to every response. More importantly, there wasNO FOLLOW-UP. At least they are consistent. 

J T. 

on Yelp

6 years ago

One thing I can say is that they were prompt and the carpet areas that they did clean look good. Their price was right too, but my big complaint was that they moved NO furniture. We had already moved a majority of the furniture (couches, coffee tables, all chairs...) completely out of the carpeted areas, but there were a few pieces that were unmoved (small drawer chest, night stands, dining table). My husband asked them to protect the bottoms of the furniture legs by using the foam blocks (like the ones Stanley Steamer us... read more

Jane F. 

on Yelp

6 years ago

I don't think this business deserves one star for customer service. I made an online appointment on Monday, was confirmed the same day. Had somebody scheduled to be at the office for the cleaning at 12pm and they called me the day before to confirm it would be between 2-4pm, no where near the 12pm window I asked for initially? Waste of my time-terrible customer service, I would never refer this company for any future business.