COIT Cleaning and Restoration

Patrick T. 

on Yelp

4 years ago

I never got the chance to find out if COIT was worth anything since the team that was supposed to handle the free estimates were no-shows. Not a great way to get a start COIT. If you can't handle being dependable doing that little, why would I trust you doing anything else. Avoid them! 

Scott K. 

on Yelp

4 years ago

COIT was 3.5 hours late, technician told me he was irritated and had no record of the inspection / proposal that COIT had performed a week earlier. He said it would take 4-5 hours, same time the previous rep had told me during the proposal meeting. Because of the late start it was already around 530pm when he began, he complained he would be working till 10 at least. I felt bad, but I had movers coming 2 days later and needed the job done, the company should have given him more support. Anyhow, I got a call only 2 hours ... read more

Diane P. 

on Yelp

4 years ago

After speaking to the COIT reps several times they were scheduled to clean a couch and 2 loveseats and 6 dining room chair cushions. They promised a portable cleaning machine because our white carpet had just been installed and our white walls newly painted. The tech that came out was polite and friendly and honest. First he told me the portable machine was dirty and would dirty our carpet and that the hose on the standard unit would mark up our walls. Then he said the cost would be more than $200 higher than quoted by ... read more

Laura J. 

on Yelp

4 years ago

Not great at all, but certainly not the worst. They will not give you any quote over the phone. They insist on coming to your home, as they quote on the area to be done, not on square footage. I contacted them about cleaning my tile and grout on my bathroom floor, bath and shower surround, and kitchen counters. The technician showed up on time. Although the bathroom floor looks so much better, he missed spots in the shower, especially the corners. I had to go back after him and clean it myself. I saw no difference on... read more

M S. 

on Yelp

4 years ago

Update Review., I received a bill from this company regarding "the none rendered service." The bill was for More than Twice the original estimate. (oddly, the bill included a Service fee!) I received the bill on 7/13/2021. On the same day, I called the number on the bill and a person name Johanna answered. She told me, that I had reached a call center and the office would give me a call back. I asked the name of the person that I should expect the call from...she said William. As before, today is 7/16/2021...I have not re... read more

Priya N. 

on Yelp

4 years ago

We scheduled air duct and dryer vent cleaning with coit. The cleaning crew unplugged the sump pump to plug their equipment in and left it unplugged. The water from the shower and sink leaked into the basement floor, an inch deep covering 60-80 feet. They are disputing the situation endlessly, they want proof we don't have plumbing problems. The cleaning crew removed the vents for cleaning and did not put them all back. They also damaged the lock to the basement door and an area in wall near another vent. They are sloppy in h... read more

Elizabeth G. 

on Yelp

4 years ago

Forty years ago they were the premier rug cleaning business. That's how long I've been using them - since 1981. Of course, it's a different generation now. Two years ago I said I would never use them again, but I did this week. Never ever again. Eight phone calls, no response, my area rugs were supposed to be delivered today and were not. I called and pleaded for help. Disconnected after nine minutes. I called again and the associate PROMISED to call me back. Nothing. Customer service is non-existent. Their work has become... read more

Vicki S. 

on Yelp

4 years ago

We have some vintage tile floors in two units of an apartment building that were sealed 3 years ago with a penetrating, non-glossy sealer. We learned by experience that that was NOT the answer for these almost-100-year-old floors, as they are not cleanable. We didn't want a repeat of what happened before. Had we checked to see the Coit has a Yelp rating of only 2.5, we would have known better than to trust them. Here's what happened: · After a lot of research and discussing it with several vendors who came highly rated, we... read more

Neal B. 

on Yelp

4 years ago

Unfortunately, while we have used COIT before, I cannot recommend them to anyone. We had an appointment scheduled and when we called to confirm they would be there the day before our appointment, we were told that someone should have called us as they could no longer do our scheduled cleaning and had to move us to the following week. That would be just fine if we weren't having an engagement party for our daughter this weekend. Terrible communication and terrible customer service. I will never use them again.