COIT Cleaning and Restoration

Elizabeth G. 

on Yelp

4 years ago

Forty years ago they were the premier rug cleaning business. That's how long I've been using them - since 1981. Of course, it's a different generation now. Two years ago I said I would never use them again, but I did this week. Never ever again. Eight phone calls, no response, my area rugs were supposed to be delivered today and were not. I called and pleaded for help. Disconnected after nine minutes. I called again and the associate PROMISED to call me back. Nothing. Customer service is non-existent. Their work has become... read more

Vicki S. 

on Yelp

4 years ago

We have some vintage tile floors in two units of an apartment building that were sealed 3 years ago with a penetrating, non-glossy sealer. We learned by experience that that was NOT the answer for these almost-100-year-old floors, as they are not cleanable. We didn't want a repeat of what happened before. Had we checked to see the Coit has a Yelp rating of only 2.5, we would have known better than to trust them. Here's what happened: · After a lot of research and discussing it with several vendors who came highly rated, we... read more

Neal B. 

on Yelp

4 years ago

Unfortunately, while we have used COIT before, I cannot recommend them to anyone. We had an appointment scheduled and when we called to confirm they would be there the day before our appointment, we were told that someone should have called us as they could no longer do our scheduled cleaning and had to move us to the following week. That would be just fine if we weren't having an engagement party for our daughter this weekend. Terrible communication and terrible customer service. I will never use them again. 

Christine S. 

on Yelp

4 years ago

Never again. I have used them in the past, same with other family members. They quoted me a price on the phone and wanted to charge almost 2x the original quote. Further, they only sent 1 tech versus 2 and couldn't do the job. Even though they have been here before. Totally unethical to quote one price and change it to another. Also, to not be able to complete the job when promised as they told me I would need to wait another 4+ days. Never again. I called another service, OxiFresh and they will be here tomorrow and guar... read more

Carol P. 

on Yelp

4 years ago

Coit was supposed to come out to clean the carpet in the morning and I was given a specific time. When making the appointment I told them I had to be some where afterwards and needed them to be on time. I was assured that they would show up within the window quoted. When they did not show up on time, I called Coit. I was told that someone would call me back soon. Finally someone called me about 1 hr. 20 minutes later. I told them to cancel as I was leaving soon. 15 minutes later, someone called and said they were on t... read more

Bari Z. 

on Yelp

4 years ago

As an update, the general manager did take on great customer service to resolve my concerns after much follow up and discussion about good business practices as a fellow business owner. I can't speak to how this has changed their on the ground invoicing services. 

Colleen G. 

on Yelp

5 years ago

I hired Coit a few months ago to clean the upholstery on sofa cushions. Did a fine job, no issues. Rehired Coit this week to clean a few more chairs. The fabric was completely damaged. My chairs are a dark blue but now I have light blue stripes across them 

C S. 

on Yelp

5 years ago

Made an appointment during a 50% off sale for estimate and service on sectional sofa and wood floors. Team arrived on selected date; gave a price but not the quoted 50% discount, but corrected price after contact with office; took an hour and equipment failed to function; team members scheduled for the following week. A different team arrived but tried to pass a different quote on us. I took the precaution of taking a photo of the agreed price for the work, and this team came with new numbers and other printouts from thei... read more

Daniel M. 

on Yelp

5 years ago

I have had two horrible experiences with Coit cleaning and will NOT be using them again. A year ago I had a service technician come out to clean the grout on my kitchen floor. My floor was perfectly shiny when he started but when he finished the product he had used ate all the shine and left the floor looking very streaky and scratched. I asked him to buff it to bring back the shine. He argued with me that it was that way when he started. I finally told him I was going to call the manager and suddenly he brought his buffing ... read more