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Comfort Inn Gilroy
- Hospitality
- Gilroy, CA
About this business
Location details
8435 San Ysidro Ave, Gilroy, CA, 95020, United States
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Booked a room with sofa bed and the way it was placed it could not be open, had to move things around it was a hassle. The floor was dirty could not be barefoot without feet turning dark and there was a smell. If you’re sensitive to smells this hotel is not for you. Could have been better for the price.
Disgusting place, most uncomfortable beds. The whole place looks like a jail. Breakfast was disgusting. Stay anywhere but here.
The property had an old smell everyday we stayed 4 nights, limited continental breakfast, needs renewing for prices charged per night. The area is good due to close to freeway.
Room 301 Beautiful room but mattress was horrible. Pool not heated. Juice machine not working. Hw traffic noise.
Business response:
Hello Richard,Thank you for sharing your feedback about your recent stay. We're glad to hear you found Room 301 beautiful, but we regret to learn that the mattress did not meet your expectations. Your comments about the pool temperature, juice machine, and noise issues will be communicated to the relevant departments for future consideration. We appreciate your insights as they help us enhance our guest experience moving forward.
I found a bed bug and had bites all over my legs!
Business response:
Hello Valeria,We are sorry to hear about your experience during your stay. The comfort and safety of our guests are our top priorities, and we take such reports very seriously. Our housekeeping team follows strict protocols for pest control to maintain cleanliness throughout the property. We encourage you to reach out to our management team directly to discuss your concerns further. Thank you for bringing this to our attention.
Apparently, the bathroom lights are on timers. I had to get out of the shower to turn them back on. UGH!
Business response:
Hello Brenda,Thank you for sharing your feedback regarding the bathroom lights. We appreciate your perspective, as it helps us understand the guest experience better. Your comments will be noted for future improvements. We hope your overall stay was enjoyable and that you were able to relax during your time with us.
Safe
Business response:
Hi Emily! Thank you for your 8 out of 10 rating! We’re glad you felt safe during your stay at Comfort Inn Gilroy in California. Your comfort and security are important to us, and we look forward to welcoming you back soon.
Staff was not welcoming upon check-in. No smile, no greet, and no information about hotel as he gave me the key card other than my room was on the 3rd floor and breakfast is over at 9am. The front desk clerk asked for my card and ID and as I gave him my ID, he said there was no reservation under my name. I explained my ID had my maiden name and I put my reservation under my married last name. He gave me a weird look and seemed like he didn’t trust that I was telling the truth even though I had my confirmation email. The whol... read more
Business response:
Hi Sophat! Thank you for sharing your experience. We regret that your check-in was met with poor communication and a lack of courtesy, especially during a moment that should feel welcoming and easy. Your comments about the interaction and identification issue will be addressed with the team to reinforce better service standards and professionalism. We appreciate you bringing this to our attention.
Business response:
Hi Madison! We understand that your experience did not meet your expectations, and we take your feedback seriously. Our team is dedicated to making improvements to enhance the quality of future stays. We look forward to welcoming you back for a better experience.
Frequently asked questions about Comfort Inn Gilroy
How is Comfort Inn Gilroy rated?
Comfort Inn Gilroy has a 3.4 star rating with 1,599 reviews.
When is Comfort Inn Gilroy open?
Comfort Inn Gilroy is open now. It is open 24/7.