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Comfort Inn Gilroy
- Hospitality
- Gilroy, CA
About this business
Location details
8435 San Ysidro Ave, Gilroy, CA, 95020, United States
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Bed was dirty
Unfortunately this was a horrible stay. The bed was terrible. Hard and you could feel the springs. There was absolutely no water pressure at all to the shower. Was more like a fast trickle. There was only waffle mix left at 8am breakfast and it states breakfast is served till 9am. Good thing there was a Waffle House next door. Police were there at the check out desk when we left. We have no idea what took place we were just happy to leave.
Room was clean and appeared recently remodeled. Great location adjacent to freeway and across from factory outlets. Check-in should have gone smoothly and didn't. Upon entering lobby at 4:15, staff not present. Went to locate and she appeared from rear. Had prepaid for two rooms on my card. Staff said we were listed as two to one room. I explained I had been precharged for two. She alleged again that we were reserved for one room. I showed her my e-mail confirmation for one adult in two rooms. She became defensive and stated... read more
Horrible customer service. The property was in horrible condition.. missing ceiling tiles etc. The tv volume and air conditioning was terrible.
Business response:
Hi Taylor, We're truly sorry to hear about the negative experience you had during your stay. Your feedback is concerning, and we apologize for the issues you encountered with customer service, the property's condition, and amenities like TV volume and air conditioning. This is not reflective of the service and quality we aim to provide. Please know that we take your comments seriously and will address these matters to ensure a better experience for our guests in the future. If you have any more details you'd like to share or... read more
Sad
Business response:
Thank you for your positive rating! We're delighted to hear that you had a great experience during your stay. If there's anything specific you enjoyed or if you have any further comments, feel free to share. We appreciate your feedback and hope to have the pleasure of serving you again in the future.
The room was full with garbage, not clean and the bed was not made.
Business response:
We apologize for the cleanliness issues you encountered during your stay. This does not meet our standards, and we take your feedback seriously. We will address this with our housekeeping team to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.
The first room i checked into had glitter all over the floor & one of the beds. There was a dirty sock left on the floor. In the shower there was hair stuck in the drain with stickers. Haor was present on the sheets. I asked for another room. The next room had what looked to be spaghetti-o's sauce on the head boatd. Hair and some other shiny substance under the bedside table. The floor was sticky. The bathroom wall looked like coffee had been spilled down it, haor in the shower and black matls on the bathroom floor. I ended ... read more
Business response:
Dear Stephanie, We're truly sorry for the unacceptable condition of the rooms you experienced during your stay. Your feedback highlights a severe lapse in our housekeeping and maintenance standards, and we sincerely apologize for the inconvenience and discomfort you faced. This is not the level of service we aim to provide, and we're committed to addressing these issues immediately. Your experience is being taken very seriously, and we'll be reviewing and improving our processes to ensure this doesn't happen again in the fut... read more
A man was trying to open our door at 1 AM! Turns out to be the manager. No call to the room no knocking and no apology the morning after. Very scary and unprofessional. We booked a 1 king bedroom and the front lady “upgraded” us to a 2 queen bed room. We went up and the tv wasn’t working and the sheets were dirty. We asked to be switched back to the 1 king bed room and night manager was using a key card and trying to open the door in the middle of the night. Thank god for extra locks. Never staying here again. At least show ... read more
Business response:
We apologize for the distressing experience you had during your stay. This is not the level of service we aim to provide, and we are sorry for the inconvenience caused. Your feedback is important, and we will address these concerns with our team to ensure this doesn't happen again. Thank you for bringing this to our attention.
The room smelled so musty, had to leave the window opened
Business response:
We apologize for the musty smell in the room. Our team is working on improving the air quality to ensure a more pleasant stay. Thank you for bringing this to our attention.
Frequently asked questions about Comfort Inn Gilroy
How is Comfort Inn Gilroy rated?
Comfort Inn Gilroy has a 3.4 star rating with 1,599 reviews.
When is Comfort Inn Gilroy open?
Comfort Inn Gilroy is open now. It is open 24/7.