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Comfort Inn Gilroy
- Hospitality
- Gilroy, CA
About this business
Location details
8435 San Ysidro Ave, Gilroy, CA, 95020, United States
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Our room was clean but very small. It was terribly noisy in the evening and being on the 2nd floor , there. were inconsiderate guests at 2:30 am, stomping and dropping heavy items on their floor. The dining room was so crowded with a tour bus of guests, there was not enough variety of food, condiments or even ice water for breakfast guests. Left feeling very disappoointed from this stay , usually Comfort Inn's are much better than this one. We won/t be back.
Business response:
Hi Carol! Thank you for your feedback. We’re glad to hear that the room was clean, but we’re sorry to learn about the noise disturbances and issues with the breakfast area. We understand how these factors can impact your overall experience, and we will review these concerns to improve our services. We appreciate your comments and regret that this stay did not meet the usual standards you expect. Thank you for sharing your experience.
Business response:
Hi Warren! Thank you for your feedback. We’re very sorry to hear about your disappointing experience. Your comments are important to us, and we will investigate the issues to ensure they are addressed. We hope to have the opportunity to provide you with a better experience in the future.
Three days out of the stay, our room was overlooked for cleaning services. Towels were not switched out and garbages not emptied. That was among the usual room upkeep needs. We did call management and got towels but ONLY after calling in. One day a service clerk said the room was already cleaned since it was marked off on the TO Do list. That was a lie. The last day was extremely noisy, so we lost sleep even after calling management.
Business response:
Hi David! Thank you for sharing your feedback. We apologize for the oversight in cleaning services and the issues with noise during your stay. It’s clear we did not meet our usual standards for room upkeep and guest comfort. Your comments are important to us, and we will review them with our team to ensure improvements are made. We regret the inconvenience you experienced and appreciate your feedback as it helps us strive for better service.
Bad Service I had asked for room service in the morning, but it was 2pm and our room had not been clean yet. When they did decide to service the room, all was done were the beds. The floors were dirty and the towels were gone.
Business response:
Hi Angelica! Thank you for your feedback. We’re pleased to hear you had a generally positive experience, but we apologize for the delay in room service and the oversight with the cleaning. We will address these issues with our team to ensure better service in the future. Your comments are important to us, and we appreciate you bringing this to our attention.
Horrible! The beddings aren’t changed after each stay. Upon checking in, immediately, I noticed hair on the bed and pillows. From suspicion, I decided to lift the blanket since the top comforter seemed wrinkled, and dear, when I tell you it was dirty, IT WAS. There were hair and crumbs on the bed, as if the last guest was eating snacks in bed. House keeping probably just made the bed with the same sheets and comforters to make it seem like they switched it out. In addition, the room has an odor, which was probably why they l... read more
El personal de el lobby muy déspota, mala atención
Business response:
Thank you for your feedback, Rodolfo. We’re sorry to hear that you had a negative experience with our lobby staff and service. This is not the level of service we strive to provide. We will address these concerns with our team to ensure better interactions in the future. We appreciate your comments and hope to have the chance to offer you a more positive experience next time.
Mala atención del personal de recepción
Business response:
Thank you for your feedback, Rodolfo. We apologize for the lack of attention you experienced from our reception staff. This is not reflective of the service we aim to provide. We are addressing this issue with our team to ensure better service in the future. We appreciate your input and hope to offer you a more positive experience on your next visit.
Business response:
Thank you for taking the time to rate your stay at Comfort Inn Gilroy (formerly The Inn at 8435), Byron. We value your feedback, and we're sorry to see that your experience did not meet your expectations. If there are any specific concerns or issues you encountered during your stay that you would like to discuss, please feel free to reach out to us directly. We appreciate your input and hope to have the opportunity to improve your perception of our hotel in the future.
La persona de el escritorio de enfrente muy mal servicio y muy mal holor
Business response:
Thank you for bringing this to our attention, Mario. We apologize for the poor service you experienced from the desk attendant and any unpleasant odors you encountered during your stay at Comfort Inn Gilroy (formerly The Inn at 8435). Providing excellent service and maintaining a pleasant environment for our guests are our top priorities, and we regret that we did not meet your expectations in these areas. Your feedback will be addressed with our team to ensure improvements are made. If you would like to discuss your experie... read more
Frequently asked questions about Comfort Inn Gilroy
How is Comfort Inn Gilroy rated?
Comfort Inn Gilroy has a 3.4 star rating with 1,636 reviews.
When is Comfort Inn Gilroy open?
Comfort Inn Gilroy is open now. It is open 24/7.