This profile has been claimed by the business owner or representative.
Comfort Inn Gilroy
- Hospitality
- Gilroy, CA
About this business
Location details
8435 San Ysidro Ave, Gilroy, CA, 95020, United States
Get directions
I am very unsatisfied with our stay. Upon arrival we were “greeted” by and extremely rude and irritated young man who was probably upset because we interrupted his smoke break right outside the hotel door. He spoke to us as if we were bothering him. He was extremely unhelpful and we could not understand the WiFi code that he quickly verbally gave us. As we left to the elevator, he scurried back outside to finish his cigarette. The hallway on the floor we were staying smelled atrocious as if nobody has actually cleaned the ha... read more
Business response:
Hi Mitchell! We sincerely apologize for the experience you had during your stay. It’s disappointing to hear about the lack of hospitality and the noise disturbances that affected your comfort. Your feedback regarding the cleanliness of the hallways and the issues with the front desk staff will be addressed with the team to ensure better service in the future. We understand how important a good night’s sleep is, and we regret that we fell short in providing that for you. Thank you for bringing these matters to our attention, ... read more
Business response:
Hi Belinda! Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. Your comments are important to us, and we will use them to address the issues and make improvements. We hope to have the opportunity to provide you with a better experience in the future.
Pool was dirty filled with leaves and what looked like dirt. My parents rooms box spring or mattress(can’t remember) looked like it had blood on the side of it. My parents room’s mattress were worn out to where it was uncomfortable. Mine had water leakage from the fridge it looked like and half my mattress was shot out. Lastly, kept getting woken up to knocking or someone trying to open the door when I had a DND sign on the door already.
Business response:
Hi Deven! Thank you for your feedback. We’re sorry to hear about the issues with the pool cleanliness, the condition of the mattresses, and the disturbances during your stay. These are significant concerns, and we will address them with our team to ensure improvements are made. We appreciate you bringing these matters to our attention and hope to provide a more comfortable and satisfactory experience in the future.
Pay more to stay somewhere else Bed comfort mattress wise was horrible, they had to change our rooms after we entered as our door did not lock, noisy at night and early morning coming from outside and in the hallway, my kids wanted to swim and the pool was dirty with dirt/ leaves etc. place was clean, walking distance to a Dennys and the outlets. Most likely will never stay here again.
Business response:
Hi Eliazar! Thank you for your feedback. We’re sorry to hear about the issues you experienced with the mattress, noise, and pool cleanliness. While we're glad you found the location convenient, we understand that these aspects affected your overall experience. We will address these concerns with our team to improve future stays. We appreciate your input and hope to have the opportunity to offer a more satisfying experience in the future.
Our room was clean but very small. It was terribly noisy in the evening and being on the 2nd floor , there. were inconsiderate guests at 2:30 am, stomping and dropping heavy items on their floor. The dining room was so crowded with a tour bus of guests, there was not enough variety of food, condiments or even ice water for breakfast guests. Left feeling very disappoointed from this stay , usually Comfort Inn's are much better than this one. We won/t be back.
Business response:
Hi Carol! Thank you for your feedback. We’re glad to hear that the room was clean, but we’re sorry to learn about the noise disturbances and issues with the breakfast area. We understand how these factors can impact your overall experience, and we will review these concerns to improve our services. We appreciate your comments and regret that this stay did not meet the usual standards you expect. Thank you for sharing your experience.
Business response:
Hi Warren! Thank you for your feedback. We’re very sorry to hear about your disappointing experience. Your comments are important to us, and we will investigate the issues to ensure they are addressed. We hope to have the opportunity to provide you with a better experience in the future.
Three days out of the stay, our room was overlooked for cleaning services. Towels were not switched out and garbages not emptied. That was among the usual room upkeep needs. We did call management and got towels but ONLY after calling in. One day a service clerk said the room was already cleaned since it was marked off on the TO Do list. That was a lie. The last day was extremely noisy, so we lost sleep even after calling management.
Business response:
Hi David! Thank you for sharing your feedback. We apologize for the oversight in cleaning services and the issues with noise during your stay. It’s clear we did not meet our usual standards for room upkeep and guest comfort. Your comments are important to us, and we will review them with our team to ensure improvements are made. We regret the inconvenience you experienced and appreciate your feedback as it helps us strive for better service.
Bad Service I had asked for room service in the morning, but it was 2pm and our room had not been clean yet. When they did decide to service the room, all was done were the beds. The floors were dirty and the towels were gone.
Business response:
Hi Angelica! Thank you for your feedback. We’re pleased to hear you had a generally positive experience, but we apologize for the delay in room service and the oversight with the cleaning. We will address these issues with our team to ensure better service in the future. Your comments are important to us, and we appreciate you bringing this to our attention.
Horrible! The beddings aren’t changed after each stay. Upon checking in, immediately, I noticed hair on the bed and pillows. From suspicion, I decided to lift the blanket since the top comforter seemed wrinkled, and dear, when I tell you it was dirty, IT WAS. There were hair and crumbs on the bed, as if the last guest was eating snacks in bed. House keeping probably just made the bed with the same sheets and comforters to make it seem like they switched it out. In addition, the room has an odor, which was probably why they l... read more
Frequently asked questions about Comfort Inn Gilroy
How is Comfort Inn Gilroy rated?
Comfort Inn Gilroy has a 3.4 star rating with 1,599 reviews.
When is Comfort Inn Gilroy open?
Comfort Inn Gilroy is open now. It is open 24/7.