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Comfort Inn Gilroy
- Hospitality
- Gilroy, CA
About this business
Location details
8435 San Ysidro Ave, Gilroy, CA, 95020, United States
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I found a bed bug and had bites all over my legs!
Business response:
Hello Valeria,We are sorry to hear about your experience during your stay. The comfort and safety of our guests are our top priorities, and we take such reports very seriously. Our housekeeping team follows strict protocols for pest control to maintain cleanliness throughout the property. We encourage you to reach out to our management team directly to discuss your concerns further. Thank you for bringing this to our attention.
Apparently, the bathroom lights are on timers. I had to get out of the shower to turn them back on. UGH!
Business response:
Hello Brenda,Thank you for sharing your feedback regarding the bathroom lights. We appreciate your perspective, as it helps us understand the guest experience better. Your comments will be noted for future improvements. We hope your overall stay was enjoyable and that you were able to relax during your time with us.
Safe
Business response:
Hi Emily! Thank you for your 8 out of 10 rating! We’re glad you felt safe during your stay at Comfort Inn Gilroy in California. Your comfort and security are important to us, and we look forward to welcoming you back soon.
Staff was not welcoming upon check-in. No smile, no greet, and no information about hotel as he gave me the key card other than my room was on the 3rd floor and breakfast is over at 9am. The front desk clerk asked for my card and ID and as I gave him my ID, he said there was no reservation under my name. I explained my ID had my maiden name and I put my reservation under my married last name. He gave me a weird look and seemed like he didn’t trust that I was telling the truth even though I had my confirmation email. The whol... read more
Business response:
Hi Sophat! Thank you for sharing your experience. We regret that your check-in was met with poor communication and a lack of courtesy, especially during a moment that should feel welcoming and easy. Your comments about the interaction and identification issue will be addressed with the team to reinforce better service standards and professionalism. We appreciate you bringing this to our attention.
Business response:
Hi Madison! We understand that your experience did not meet your expectations, and we take your feedback seriously. Our team is dedicated to making improvements to enhance the quality of future stays. We look forward to welcoming you back for a better experience.
Stay somewhere else Place is clean and updated. There is never a person at the service desk. Staff if never available or no where to be found. I was waiting over 20 minutes for someone to finally appear. Beds are super uncomfortable. Will never stay here again.
Business response:
Hi Luisa! Thank you for your feedback. We're glad to hear you found the property clean and updated, but we apologize for the inconvenience caused by the lack of staff availability and uncomfortable beds. Your experience highlights areas we need to improve, particularly in staffing and guest comfort. We hope you will consider giving us another chance in the future.
The hotel was in a convenient spot but when we got our room it had not been cleaned from the previous guest's. We had to lug our stuff to the second room which looked as if it was cleaned but the white comfortor and sheets had some mysterious spots that where pretty disgusting. We then went to the 3rd room which was cleaner but the ac was louder then the TV. Super inconvenient but we where already exhausted so we just stayed put. The breakfast was pretty good but other then that I would not have stayed if it was for more the... read more
Business response:
Hi April! We're truly sorry for the challenges you encountered during your stay. It's concerning to hear that your room was not properly cleaned, and we deeply regret the inconvenience this caused. Your feedback about the cleanliness, AC, and overall experience is important, and we are actively reviewing our procedures to prevent such situations in the future. We understand your frustration and thank you for bringing this to our attention.
Noisy after 10pm. Desk staff was nof friendly.
Business response:
Hi Elizabeth! Thank you for sharing your experience. We’re sorry to hear about the noise and the lack of friendly service from the desk staff. We will address these issues to ensure a quieter and more welcoming environment for future guests. We appreciate your feedback and hope you’ll consider giving us another chance to improve your stay.
Beds were very uncomfortable! Woke up sore! No bath chairs for a person in a wheelchair. Kuds running up n down the hallway Ask for a refund when i got there and found out there was no bathtub or bath chair and they wouldnt give us a refunfmd to go somewhere else!!!
Business response:
Hi Lindsay! We sincerely apologize for the discomfort you experienced during your stay. We understand how important accessibility features like a bath chair are, and we're sorry this was not available. Additionally, we regret that your request for a refund was not handled to your satisfaction. We value your feedback and will work on improving our communication and facilities to better meet the needs of all guests. Thank you for sharing your concerns with us.
Frequently asked questions about Comfort Inn Gilroy
How is Comfort Inn Gilroy rated?
Comfort Inn Gilroy has a 3.4 star rating with 1,636 reviews.
When is Comfort Inn Gilroy open?
Comfort Inn Gilroy is open now. It is open 24/7.