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Comfort Inn Gilroy
- Hospitality
- Gilroy, CA
About this business
Location details
8435 San Ysidro Ave, Gilroy, CA, 95020, United States
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Stay somewhere else Place is clean and updated. There is never a person at the service desk. Staff if never available or no where to be found. I was waiting over 20 minutes for someone to finally appear. Beds are super uncomfortable. Will never stay here again.
Business response:
Hi Luisa! Thank you for your feedback. We're glad to hear you found the property clean and updated, but we apologize for the inconvenience caused by the lack of staff availability and uncomfortable beds. Your experience highlights areas we need to improve, particularly in staffing and guest comfort. We hope you will consider giving us another chance in the future.
The hotel was in a convenient spot but when we got our room it had not been cleaned from the previous guest's. We had to lug our stuff to the second room which looked as if it was cleaned but the white comfortor and sheets had some mysterious spots that where pretty disgusting. We then went to the 3rd room which was cleaner but the ac was louder then the TV. Super inconvenient but we where already exhausted so we just stayed put. The breakfast was pretty good but other then that I would not have stayed if it was for more the... read more
Business response:
Hi April! We're truly sorry for the challenges you encountered during your stay. It's concerning to hear that your room was not properly cleaned, and we deeply regret the inconvenience this caused. Your feedback about the cleanliness, AC, and overall experience is important, and we are actively reviewing our procedures to prevent such situations in the future. We understand your frustration and thank you for bringing this to our attention.
Noisy after 10pm. Desk staff was nof friendly.
Business response:
Hi Elizabeth! Thank you for sharing your experience. We’re sorry to hear about the noise and the lack of friendly service from the desk staff. We will address these issues to ensure a quieter and more welcoming environment for future guests. We appreciate your feedback and hope you’ll consider giving us another chance to improve your stay.
Beds were very uncomfortable! Woke up sore! No bath chairs for a person in a wheelchair. Kuds running up n down the hallway Ask for a refund when i got there and found out there was no bathtub or bath chair and they wouldnt give us a refunfmd to go somewhere else!!!
Business response:
Hi Lindsay! We sincerely apologize for the discomfort you experienced during your stay. We understand how important accessibility features like a bath chair are, and we're sorry this was not available. Additionally, we regret that your request for a refund was not handled to your satisfaction. We value your feedback and will work on improving our communication and facilities to better meet the needs of all guests. Thank you for sharing your concerns with us.
Business response:
Hi Brett! Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. Your comments are important to us, and we’ll work to address the areas that need improvement. We hope to have the opportunity to provide you with a better experience in the future.
I will not stay there again
Business response:
Hi Janet! We're sorry to hear that your experience didn't meet expectations. Your feedback is important to us, and we understand your decision. We will be reviewing areas for improvement to ensure a better experience for future guests. Thank you for sharing your thoughts.
Staff when i checked it was wonderful. The bed was so lumpy it sagged at tge bottom and was raised in the middle on one side and sagged on the other. I wish i had check tge bed defore coming in so late i would have changed rooms.
Business response:
Hello Wilbert, Thank you for recognizing our wonderful staff. We appreciate your feedback regarding the bed and regret any inconvenience caused. We suggest inquiring about room preferences during future stays to ensure a comfortable experience.
the property appeared to have gone through a renovation but the room did not have a place to hang your towels, a/c was noisy, coffee machine for breakfast was broken
Business response:
Hi Jeremy! Thank you for your feedback regarding your recent stay. We appreciate your observations about the renovations; however, it’s disappointing to hear that your room lacked essential amenities like towel hanging space and that the A/C was noisy. We also apologize for the inconvenience caused by the broken coffee machine during breakfast. Your insights are invaluable, and we will work to address these issues for future guests. We hope you might consider giving us another chance to provide you with a better experience.
Room given to us had so much damage, I went down to front desk to notify person in charge and they said it was okay. They knew about it. Room smelled covers were stained and dirty.
Business response:
Hi Fidel! We're truly sorry to hear about the condition of your room during your stay. It's unacceptable for you to encounter damage, odors, and unclean bedding, and we appreciate you bringing this to our attention. We will ensure that the necessary actions are taken to address these issues with our housekeeping and maintenance teams. Your experience does not reflect our standards, and we hope you'll consider allowing us the opportunity to make it right in the future.
Frequently asked questions about Comfort Inn Gilroy
How is Comfort Inn Gilroy rated?
Comfort Inn Gilroy has a 3.4 star rating with 1,599 reviews.
When is Comfort Inn Gilroy open?
Comfort Inn Gilroy is open now. It is open 24/7.