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Comfort Inn Gilroy
- Hospitality
- Gilroy, CA
About this business
Location details
8435 San Ysidro Ave, Gilroy, CA, 95020, United States
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El personal de el lobby muy déspota, mala atención
Business response:
Thank you for your feedback, Rodolfo. We’re sorry to hear that you had a negative experience with our lobby staff and service. This is not the level of service we strive to provide. We will address these concerns with our team to ensure better interactions in the future. We appreciate your comments and hope to have the chance to offer you a more positive experience next time.
Mala atención del personal de recepción
Business response:
Thank you for your feedback, Rodolfo. We apologize for the lack of attention you experienced from our reception staff. This is not reflective of the service we aim to provide. We are addressing this issue with our team to ensure better service in the future. We appreciate your input and hope to offer you a more positive experience on your next visit.
Business response:
Thank you for taking the time to rate your stay at Comfort Inn Gilroy (formerly The Inn at 8435), Byron. We value your feedback, and we're sorry to see that your experience did not meet your expectations. If there are any specific concerns or issues you encountered during your stay that you would like to discuss, please feel free to reach out to us directly. We appreciate your input and hope to have the opportunity to improve your perception of our hotel in the future.
La persona de el escritorio de enfrente muy mal servicio y muy mal holor
Business response:
Thank you for bringing this to our attention, Mario. We apologize for the poor service you experienced from the desk attendant and any unpleasant odors you encountered during your stay at Comfort Inn Gilroy (formerly The Inn at 8435). Providing excellent service and maintaining a pleasant environment for our guests are our top priorities, and we regret that we did not meet your expectations in these areas. Your feedback will be addressed with our team to ensure improvements are made. If you would like to discuss your experie... read more
It smelled and the front desk was never there the color of the hotel is ugly too and it’s cheap
Business response:
Thank you for bringing your concerns to our attention, Ruth. We apologize for any inconvenience you experienced during your stay at Comfort Inn Gilroy (formerl The Inn at 8435). Providing a clean and comfortable environment for our guests is our top priority, and we regret to hear about any unpleasant odors you encountered. Additionally, we apologize for any inconvenience caused by the availability of our front desk staff. Your feedback regarding the hotel's appearance and pricing is duly noted, and we will take it into cons... read more
Firstly, the front desk person was not there and we had to wait for 30 minutes, while being exhausted. Then, we finally get into our room and the floor is sticky everywhere (clearly had not been cleaned in a while). We had to wear socks the entire time while walking around and they were black after 5 minutes. There were hairs on folded towels that could have been used prior. There were make up marks on the walls, etc. would not recommend this hotel AT ALL COSTS. Go to a Marriott, pay the 60 dollars more. It is worth it.
Business response:
Hi Mikaela! We are incredibly sorry to hear about the disappointing experience you had at our hotel. The uncleanliness of the room, from the sticky floors to the unhygienic towels and makeup marks, is completely disappointing. It falls far short of the standards we set for ourselves and the experience we want to provide our guests.We will be taking immediate action to address these issues. We will be reviewing our front desk staffing procedures to ensure timely service for all arriving guests. Additionally, we will be conduc... read more
Business response:
Hello Kathleen,We're sorry to hear about your experience. Please don't hesitate to reach out to us directly with any feedback you'd like to share. We value your input and aim to address any concerns to improve our guests' satisfaction.
Felt unsafe and felt like I was being watch. Then I can hear a fight outside with crsckheads at 6am
Frequently asked questions about Comfort Inn Gilroy
How is Comfort Inn Gilroy rated?
Comfort Inn Gilroy has a 3.4 star rating with 1,599 reviews.
When is Comfort Inn Gilroy open?
Comfort Inn Gilroy is open now. It is open 24/7.