Comfort Inn Gilroy

3.4

Hospitality
Gilroy, CA

About this business

Hospitality Hotels

Location details

8435 San Ysidro Ave, Gilroy, CA, 95020, United States

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3.41,636 reviews

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Brett

a year ago

Business response:

Hi Brett! Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. Your comments are important to us, and we’ll work to address the areas that need improvement. We hope to have the opportunity to provide you with a better experience in the future.

janet

a year ago

I will not stay there again

Business response:

Hi Janet! We're sorry to hear that your experience didn't meet expectations. Your feedback is important to us, and we understand your decision. We will be reviewing areas for improvement to ensure a better experience for future guests. Thank you for sharing your thoughts.

Wilbert

a year ago

Staff when i checked it was wonderful. The bed was so lumpy it sagged at tge bottom and was raised in the middle on one side and sagged on the other. I wish i had check tge bed defore coming in so late i would have changed rooms.

Business response:

Hello Wilbert, Thank you for recognizing our wonderful staff. We appreciate your feedback regarding the bed and regret any inconvenience caused. We suggest inquiring about room preferences during future stays to ensure a comfortable experience.

Jeremy

a year ago

the property appeared to have gone through a renovation but the room did not have a place to hang your towels, a/c was noisy, coffee machine for breakfast was broken

Business response:

Hi Jeremy! Thank you for your feedback regarding your recent stay. We appreciate your observations about the renovations; however, it’s disappointing to hear that your room lacked essential amenities like towel hanging space and that the A/C was noisy. We also apologize for the inconvenience caused by the broken coffee machine during breakfast. Your insights are invaluable, and we will work to address these issues for future guests. We hope you might consider giving us another chance to provide you with a better experience.

fidel

a year ago

Room given to us had so much damage, I went down to front desk to notify person in charge and they said it was okay. They knew about it. Room smelled covers were stained and dirty.

Business response:

Hi Fidel! We're truly sorry to hear about the condition of your room during your stay. It's unacceptable for you to encounter damage, odors, and unclean bedding, and we appreciate you bringing this to our attention. We will ensure that the necessary actions are taken to address these issues with our housekeeping and maintenance teams. Your experience does not reflect our standards, and we hope you'll consider allowing us the opportunity to make it right in the future.

Mitchell

a year ago

I am very unsatisfied with our stay. Upon arrival we were “greeted” by and extremely rude and irritated young man who was probably upset because we interrupted his smoke break right outside the hotel door. He spoke to us as if we were bothering him. He was extremely unhelpful and we could not understand the WiFi code that he quickly verbally gave us. As we left to the elevator, he scurried back outside to finish his cigarette. The hallway on the floor we were staying smelled atrocious as if nobody has actually cleaned the ha... read more

Business response:

Hi Mitchell! We sincerely apologize for the experience you had during your stay. It’s disappointing to hear about the lack of hospitality and the noise disturbances that affected your comfort. Your feedback regarding the cleanliness of the hallways and the issues with the front desk staff will be addressed with the team to ensure better service in the future. We understand how important a good night’s sleep is, and we regret that we fell short in providing that for you. Thank you for bringing these matters to our attention, ... read more

Belinda

a year ago

Business response:

Hi Belinda! Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. Your comments are important to us, and we will use them to address the issues and make improvements. We hope to have the opportunity to provide you with a better experience in the future.

Deven

a year ago

Pool was dirty filled with leaves and what looked like dirt. My parents rooms box spring or mattress(can’t remember) looked like it had blood on the side of it. My parents room’s mattress were worn out to where it was uncomfortable. Mine had water leakage from the fridge it looked like and half my mattress was shot out. Lastly, kept getting woken up to knocking or someone trying to open the door when I had a DND sign on the door already.

Business response:

Hi Deven! Thank you for your feedback. We’re sorry to hear about the issues with the pool cleanliness, the condition of the mattresses, and the disturbances during your stay. These are significant concerns, and we will address them with our team to ensure improvements are made. We appreciate you bringing these matters to our attention and hope to provide a more comfortable and satisfactory experience in the future.

Eliazar

a year ago

Pay more to stay somewhere else Bed comfort mattress wise was horrible, they had to change our rooms after we entered as our door did not lock, noisy at night and early morning coming from outside and in the hallway, my kids wanted to swim and the pool was dirty with dirt/ leaves etc. place was clean, walking distance to a Dennys and the outlets. Most likely will never stay here again.

Business response:

Hi Eliazar! Thank you for your feedback. We’re sorry to hear about the issues you experienced with the mattress, noise, and pool cleanliness. While we're glad you found the location convenient, we understand that these aspects affected your overall experience. We will address these concerns with our team to improve future stays. We appreciate your input and hope to have the opportunity to offer a more satisfying experience in the future.