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Comfort Inn Gilroy
- Hospitality
- Gilroy, CA
About this business
Location details
8435 San Ysidro Ave, Gilroy, CA, 95020, United States
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i got stuck in a room with an AC that didn’t work i immediately contacted the front desk the room was warm and stuffy i was told all rooms were booked and there was nothing they could do. I then expressed i felt i should not have to pay full price for a room where i wasn’t even able to rest. once again i was told there was nothing that could be done.They showed zero importance to my issue and I wasn’t even able to get any kind of credit for a hot stuffy room i was stuck with.
Business response:
We apologize for the inconvenience you experienced with the AC in your room. We understand your frustration and will address this issue to ensure it doesn't happen again in the future. Thank you for bringing it to our attention.
Bad front office service, Most important for every guest i would say morning coffee which was horrible!
Business response:
Dear Isabel, Thank you for your review. I apologize for the poor front office service you experienced during your stay. Furthermore, I'm sorry to learn that the morning coffee offered fell short of your expectations. Your feedback is important to us, and we will address these concerns to enhance our service and the quality of the coffee we deliver. Thank you for drawing our attention to this, and we hope you'll come back.
Staff was not at all helpful. They have mentioned Breakfast in the listing. However, in that they only serve toast, cereals and waffles.
Business response:
Thank you for writing, Anuj. We regret any confusion caused by the breakfast options. We recognize that the few options available did not match your expectations. We appreciate your feedback and will consider it as we work to enhance our services. We regret for any inconvenience and hope to have another chance to exceed your expectations in the future.
To start off I was given keys to an occupied room at check in. Luckily the occupants were not in their room when I unlocked it. Not Safe at all!! I was then offered a downstairs room. The AC in that specific room never worked, the weather over the weekend was in the high 90’s so just imagine how hot that room was. The shower clogged while showering. The TV didn’t work either. The only good thing about my stay was the location its in a convenient place. Other then that I wouldn’t recommend this place. It felt more like I stay... read more
Business response:
Dear Claudia, We deeply regret any problems you faced throughout your stay. We apologize for any inconvenience caused by the circumstances you reported, such as being given keys to an occupied room and the AC not working. We will thoroughly review these issues to ensure that they are rectified as soon as possible. We recognize the value of a comfortable stay and apologize for any trouble caused by the clogged shower and non-functional television. Your feedback will be shared with our maintenance staff to resolve these issues... read more
The room had a bad odor when we arrived, the floor was tacky, it felt dirty. Bathroom sink had bad odor and the hairdryer power cable was damaged shocking us once. This was a bad experience.
Business response:
Hello, Mario A. Thank you for your feedback. We apologize for the housekeeping and maintenance issues in your room. We have shared these with our Director of Housekeeping and maintenance personnel, and we have taken steps to guarantee that these issues do not reoccur in the future. We endeavor to maintain high standards and to continuously enhance our service. Comments like yours assist us in this process, therefore we appreciate all of your input. Thank you for your patience once more, and we aim to give you with an even be... read more
This was one of the worst experiences I have had in a hotel. The front desk staff was very rude and lied about the time the pool closed only to kick out my family and friends. He called the police on us and the children who were in the lobby hanging out. The room was dirty and not cleaned properly. There were smells of incense and food coming into the room throughout the night and early morning. I definitely would not visit this hotel again.
Business response:
Hi, Rosie. Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests’ experience to be outstanding. Your feedback is greatly appreciated. We hope you will allow us to redeem ourselves and deliver a seamless experience on your next stay.
Convenient for our needs. Floor in room was sticky. Housekeeping removed all towels and didn’t replace them. Breakfast area was not replenished during breakfast hours.
Business response:
Hello, Robert. Thank you for your review. We're delighted to hear that our location worked out well for you. Though we are disappointed that our housekeeping and breakfast service did not meet your expectations, we appreciate your feedback and will use it to implement improvements for a better experience and overall impression of our hotel. I hope you will consider staying with us in the future.
The girl who checked us in and out was nice. No one is at the dest when you walk in. There is a bell. We asked for blankets. The man told us they didnt have any more. The halls smell like a strong disinfectant odor. There us graffiti in the elevator. Expedia charged $ 25. more then the hotel.
Business response:
Hello Tiffany, We are in the business of providing comfort and service, so I sincerely regret that you did not enjoy your visit. Thank you for your wonderful compliments about our employees, however, we regret that we were unable to assist you with your needs. We appreciate your time in providing feedback and hope to have the opportunity to make a more favorable impact on a future visit.
I never going to stay again Room was dirty there is no towels in the room only one me and my wife stay there Shower hardly coming water out of it When get up in the morning came down for break fast and ask the worker he said we have coffee and piece of bread He said owner is only putting full breakfast when close to inspection This is not good for brand and property itself I am also hotelier since 2006 with choice brand never see this kind of service
Business response:
Hello, Harbans. We are saddened to know you will no longer want to stay with us and we apologize for the issues you had with your stay. Our cleaning and maintenance staff has already been informed about the issues and taking the necessary effort to address your concerns. We appreciate your feedback.
Frequently asked questions about Comfort Inn Gilroy
How is Comfort Inn Gilroy rated?
Comfort Inn Gilroy has a 3.4 star rating with 1,599 reviews.
When is Comfort Inn Gilroy open?
Comfort Inn Gilroy is open now. It is open 24/7.