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Comfort Inn Gilroy
- Hospitality
- Gilroy, CA
About this business
Location details
8435 San Ysidro Ave, Gilroy, CA, 95020, United States
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It smelled and the front desk was never there the color of the hotel is ugly too and it’s cheap
Business response:
Thank you for bringing your concerns to our attention, Ruth. We apologize for any inconvenience you experienced during your stay at Comfort Inn Gilroy (formerl The Inn at 8435). Providing a clean and comfortable environment for our guests is our top priority, and we regret to hear about any unpleasant odors you encountered. Additionally, we apologize for any inconvenience caused by the availability of our front desk staff. Your feedback regarding the hotel's appearance and pricing is duly noted, and we will take it into cons... read more
Firstly, the front desk person was not there and we had to wait for 30 minutes, while being exhausted. Then, we finally get into our room and the floor is sticky everywhere (clearly had not been cleaned in a while). We had to wear socks the entire time while walking around and they were black after 5 minutes. There were hairs on folded towels that could have been used prior. There were make up marks on the walls, etc. would not recommend this hotel AT ALL COSTS. Go to a Marriott, pay the 60 dollars more. It is worth it.
Business response:
Hi Mikaela! We are incredibly sorry to hear about the disappointing experience you had at our hotel. The uncleanliness of the room, from the sticky floors to the unhygienic towels and makeup marks, is completely disappointing. It falls far short of the standards we set for ourselves and the experience we want to provide our guests.We will be taking immediate action to address these issues. We will be reviewing our front desk staffing procedures to ensure timely service for all arriving guests. Additionally, we will be conduc... read more
Business response:
Hello Kathleen,We're sorry to hear about your experience. Please don't hesitate to reach out to us directly with any feedback you'd like to share. We value your input and aim to address any concerns to improve our guests' satisfaction.
Felt unsafe and felt like I was being watch. Then I can hear a fight outside with crsckheads at 6am
Bed was dirty
Unfortunately this was a horrible stay. The bed was terrible. Hard and you could feel the springs. There was absolutely no water pressure at all to the shower. Was more like a fast trickle. There was only waffle mix left at 8am breakfast and it states breakfast is served till 9am. Good thing there was a Waffle House next door. Police were there at the check out desk when we left. We have no idea what took place we were just happy to leave.
Room was clean and appeared recently remodeled. Great location adjacent to freeway and across from factory outlets. Check-in should have gone smoothly and didn't. Upon entering lobby at 4:15, staff not present. Went to locate and she appeared from rear. Had prepaid for two rooms on my card. Staff said we were listed as two to one room. I explained I had been precharged for two. She alleged again that we were reserved for one room. I showed her my e-mail confirmation for one adult in two rooms. She became defensive and stated... read more
Horrible customer service. The property was in horrible condition.. missing ceiling tiles etc. The tv volume and air conditioning was terrible.
Business response:
Hi Taylor, We're truly sorry to hear about the negative experience you had during your stay. Your feedback is concerning, and we apologize for the issues you encountered with customer service, the property's condition, and amenities like TV volume and air conditioning. This is not reflective of the service and quality we aim to provide. Please know that we take your comments seriously and will address these matters to ensure a better experience for our guests in the future. If you have any more details you'd like to share or... read more
Frequently asked questions about Comfort Inn Gilroy
How is Comfort Inn Gilroy rated?
Comfort Inn Gilroy has a 3.4 star rating with 1,636 reviews.
When is Comfort Inn Gilroy open?
Comfort Inn Gilroy is open now. It is open 24/7.