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Comfort Inn Gilroy
- Hospitality
- Gilroy, CA
About this business
Location details
8435 San Ysidro Ave, Gilroy, CA, 95020, United States
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Staff was unavailable and there was junk everywhere in the lobby and there was no grab-and-go breakfast
Business response:
Hello Brenda, We can't thank you enough for sharing your feedback with regards to our staff and also our breakfast. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.
Good location. No breakfast as advertised, TV was not set up, beds very hard, a/c very old.
Strong smell of food the moment we got inside the inn especially in our room which is next to the reception area.Breakfast was terrible.
Business response:
I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
So for one we picked this for the breakfast and there is no breakfast in the morning so that should be taken off the website. the room could be cleaned a lil better and the half pillows need to be regular pillows woke up with a stiff neck.
Did not do customer service and refused service was not up to date with Expedia
Nothing. Rude dirty rooms and unprofessional staff .hotel was underconstruction noisey and unsafe tripped on rollsd up old carpet and kept us up all morning
This place is horribly taken care of. Dirty walls. Broken faucet broken phone. Hole in door. Just plane dirty. Way over priced. I thought I was in a motel 6. Never stay here.the pictures are a lie.
Business response:
Dear Brandon, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.
Business response:
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.
Frequently asked questions about Comfort Inn Gilroy
How is Comfort Inn Gilroy rated?
Comfort Inn Gilroy has a 3.4 star rating with 1,636 reviews.
When is Comfort Inn Gilroy open?
Comfort Inn Gilroy is open now. It is open 24/7.