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Comfort Inn Gilroy
- Hospitality
- Gilroy, CA
About this business
Location details
8435 San Ysidro Ave, Gilroy, CA, 95020, United States
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The room had a bad odor when we arrived, the floor was tacky, it felt dirty. Bathroom sink had bad odor and the hairdryer power cable was damaged shocking us once. This was a bad experience.
Business response:
Hello, Mario A. Thank you for your feedback. We apologize for the housekeeping and maintenance issues in your room. We have shared these with our Director of Housekeeping and maintenance personnel, and we have taken steps to guarantee that these issues do not reoccur in the future. We endeavor to maintain high standards and to continuously enhance our service. Comments like yours assist us in this process, therefore we appreciate all of your input. Thank you for your patience once more, and we aim to give you with an even be... read more
This was one of the worst experiences I have had in a hotel. The front desk staff was very rude and lied about the time the pool closed only to kick out my family and friends. He called the police on us and the children who were in the lobby hanging out. The room was dirty and not cleaned properly. There were smells of incense and food coming into the room throughout the night and early morning. I definitely would not visit this hotel again.
Business response:
Hi, Rosie. Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests’ experience to be outstanding. Your feedback is greatly appreciated. We hope you will allow us to redeem ourselves and deliver a seamless experience on your next stay.
Convenient for our needs. Floor in room was sticky. Housekeeping removed all towels and didn’t replace them. Breakfast area was not replenished during breakfast hours.
Business response:
Hello, Robert. Thank you for your review. We're delighted to hear that our location worked out well for you. Though we are disappointed that our housekeeping and breakfast service did not meet your expectations, we appreciate your feedback and will use it to implement improvements for a better experience and overall impression of our hotel. I hope you will consider staying with us in the future.
The girl who checked us in and out was nice. No one is at the dest when you walk in. There is a bell. We asked for blankets. The man told us they didnt have any more. The halls smell like a strong disinfectant odor. There us graffiti in the elevator. Expedia charged $ 25. more then the hotel.
Business response:
Hello Tiffany, We are in the business of providing comfort and service, so I sincerely regret that you did not enjoy your visit. Thank you for your wonderful compliments about our employees, however, we regret that we were unable to assist you with your needs. We appreciate your time in providing feedback and hope to have the opportunity to make a more favorable impact on a future visit.
I never going to stay again Room was dirty there is no towels in the room only one me and my wife stay there Shower hardly coming water out of it When get up in the morning came down for break fast and ask the worker he said we have coffee and piece of bread He said owner is only putting full breakfast when close to inspection This is not good for brand and property itself I am also hotelier since 2006 with choice brand never see this kind of service
Business response:
Hello, Harbans. We are saddened to know you will no longer want to stay with us and we apologize for the issues you had with your stay. Our cleaning and maintenance staff has already been informed about the issues and taking the necessary effort to address your concerns. We appreciate your feedback.
Location
Business response:
Hi Kathleen,Thank you for taking the time to communicate your feedback regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. We hope to have another chance to host you and impress you with our changes.
Worst king bed ever!!! Literally the worst bed we ever tried to sleep on. It squeaked loudly with every turn and was super uncomfortable. We needed pain meds I would never recommend this hotel.
Pool under construction, not posted on website. Homeless area
Business response:
Hello Carol,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our area and pool. Please do consider us again on your next visit to the area.
THE POOL WAS CLOSED AND IT WAS 100 DEGREES. BREAKFAST WAS A SWEET ROLL AND AN APPLE IN A PAPER BAG. THERE WAS CEREAL ON THE FLOOR IN OUR ROOM. WHEN I CHECKED IN THE GUY DIDNT GIVE ME MY LICENSE BACK AND HAD TO GO ASK HIM FOR IT :(
Business response:
Hello Rose,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.
Frequently asked questions about Comfort Inn Gilroy
How is Comfort Inn Gilroy rated?
Comfort Inn Gilroy has a 3.4 star rating with 1,636 reviews.
When is Comfort Inn Gilroy open?
Comfort Inn Gilroy is open now. It is open 24/7.