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Comfort Inn Gilroy
- Hospitality
- Gilroy, CA
About this business
Location details
8435 San Ysidro Ave, Gilroy, CA, 95020, United States
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Nothing. Rude dirty rooms and unprofessional staff .hotel was underconstruction noisey and unsafe tripped on rollsd up old carpet and kept us up all morning
This place is horribly taken care of. Dirty walls. Broken faucet broken phone. Hole in door. Just plane dirty. Way over priced. I thought I was in a motel 6. Never stay here.the pictures are a lie.
Business response:
Dear Brandon, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.
Business response:
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.
The mattresses where horrible and the pillow flat and small, i actually left with back ache.
Business response:
Dear Brenda, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.
The A/C did not work. The pillows were the size they give you on an airline and the beds felt about 40 years old. Breakfast was ok. Staff was ok
Business response:
Dear Johnny, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.
This place is really old based off the pictures online you think you are staying somewhere a bit nice until you check in this place is really old and out dated each bed they give you these tiny little square pillow it’s literally the size of an 8x10 frame they are so small the sink was backed up so you had to turn it off or it would overflow the tv was so tiny the a/c did not work at all there were so many stains on the wall like they had not been clean in months the lamp even had stains on the lamp shade when we checked in ... read more
Business response:
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.
The bathroom tub was creaky and made loud noises with each movement. The bath faucet was almost at point of breaking . The manager didn't seem to care when I complained . This is in room 315.
Business response:
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.
I would never stay there again!!!! Old outdated rooms, had trouble with toilet my whole visit. Staff complained about kids in the pool (unheated) until they seen I was with mine. Great location but not worth it.
Business response:
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.
Frequently asked questions about Comfort Inn Gilroy
How is Comfort Inn Gilroy rated?
Comfort Inn Gilroy has a 3.4 star rating with 1,599 reviews.
When is Comfort Inn Gilroy open?
Comfort Inn Gilroy is open now. It is open 24/7.