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Courtesy Nissan
- Richardson, TX
About this business
Location details
1777 N Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Terrible! Not upfront about pricing. Sales person blames the manager instead of fighting for what’s right. Will never go back!
Business response:
Denisemaddox, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 231-2600 when you have a chance. Thank you, and we look forward to hearing from you.
I'm completely not unimpressed. Will not go back for purchase or service if I can avoid it. Sale - finance person added a warranty I didn't want or request and when I went to talk to him about it he was very rude, one of the sales managers had to help me to keep me from leaving the car there and walking away. Service was ridiculous. Car had less than 3k miles but brought it in for an oil change, with coupon for 39.95 though final invoice was $48 and I really can't figure out why. I was sitting in the lobby waiting but got a ... read more
Business response:
Sdorazio719, we strive for 100% satisfaction, and we regret to find out that this was not the case. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Was never notified about what was wrong with vehicle untill I reached out. Had diagnostic report for 2 hours on portal before I reached out. Never even spoke to her about what diagnostic reports meant. When attempted to call to speak to her, she had already left for day. Never gave any notice that she would be leaving.
Business response:
Bre_taz, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 231-2600 when you have a chance. Thank you, and we look forward to hearing from you.
Schedule a routine oil change/tire rotation and when I arrived the service drive was empty. Took several minutes for an advisor to come out and great me. Once greeted and checked in with Shelton, he mentioned that the service department was a little behind and it would possibly be 2 hours. After 3 HOURS I checked in with Shelton and and he assured me they had a tech on it and would be done shortly. After 4 HOURS and this time speaking to the Service Manager Manuel, I was then told it was in the wash bay and would be out shor... read more
Business response:
Hi Tara_rodosta, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
DO NOT APPRECIATE ADDON CHARGE FOR USING CREDIT CARD! WHO IN THIS DAY USES CASH OR CHECK? ALSO, WHO CARRIES HUNDREDS OF DOLLARS IN CASH AROUND? PLUS, I QUESTION THE LEGALITY SINCE IT ONLY SHOWS UP ON MY CREDIT CARD RECEIPT AND NOT MY COURTSEY SERVICE BILL. MAYBE I'LL ASK THE ATTORNEY GENERAL FOR TEXAS ABOUT THIS FEE.
Business response:
Hi Eastercr thank you for taking the time to leave us your honest feedback.
Very low trade value. Have a brand new 2024 Buick Envision Avenir with less than 100 miles on it. They offered 34k for it. When I said that was unacceptable, a sales manager came over and tried to explain why. He told me that he had found a brand new red one that was listed for 40k. This cars MSRP is 48.5k. Asked where he found this, and he refused to tell me. I came home and did a search on Buick website and built my exact car. I did an inventory search for it @ 2000 miles and the closest one I found to the dealership had a... read more
Not important enough to be responded to today is July 29, 2024-No response from the owner/dealership on my issues! Everyone else gets one but me no respect for old women !! This dealership, disrespects women! LUIS refused to communicate with me along with Clay Cooley himself !! Update 7/29/24 No response from the dealership or Clay Cooley after my letter. I have maybe 700 miles on the car. Avoid driving it as humanly possible. It’s a lemon. April 24, 2024 got bullied into leasing a car. Sight, unseen. I was sick the whole ti... read more
I purchased a used vehicle from them on June 29th. Part of that purchase agreement was to have a few service items addresed. I was told i would be contacted that following Monday for follow up. This never happened. I called/texted my sales rep multiple times that week and was constantly told service would call me soon. Eventually, my sales person told me i could schedule the follow I with service myself. I scheduled it for July 9th and explained to service exactly what needed done. An hour after dropping my car off and waiti... read more
Preying on stupid people is their business model. Bait and switch tactics. Advertised car on website and Carfax only to be told once there that their website had been hacked and that's why its 8k more in person. So many RED FLAGS!!!
Frequently asked questions about Courtesy Nissan
How is Courtesy Nissan rated?
Courtesy Nissan has a 4.3 star rating with 12,175 reviews.
When is Courtesy Nissan open?
Courtesy Nissan is closed now. It will open at 9:00 a.m.