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Courtesy Nissan
- Richardson, TX
About this business
Location details
1777 N Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I strongly resent being told/forced to write a certain number of words. If you’re trying to antagonize your customers, it’s working.
Business response:
Thank you for your feedback XRay5000. We value your perspective and understand your concerns regarding word count requirements. Our intention is to enhance communication, not to frustrate. We appreciate your input and will consider it as we strive to improve our processes.
I mistakenly thought the battery was not charging. Brought car in to Courtesy Nissan because if parts needed replacing I wanted genuine Nissan parts to be installed. Courtesy Nissan INCORRECTLY diagnosed the alternator as not providing any current to charge the battery. I did not understand how the car charged the battery. Further investigation on the Internet provided more information to me. Courtesy Nissan replaced the alternator for a cost of about $1500.00. Alternator was NOT at fault, but Courtesy Nissan replaced the al... read more
Business response:
Hi Marlrose, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (972)-792-5657 EX3030 when you have a chance. Thank you, and we look forward to hearing from you.
I won't blame the employee but this dealership is the worst bad Customer Service
Business response:
Mbonsu, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972)-792-5657 EX3030 when you have a chance. Thank you, and we look forward to hearing from you.
was not attendance to my to needs or seeing if i was taking care of
Business response:
Imtz1963, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.
The current staff was extremely nice and helpful. From both Service Managers, the Service Advisor to the mechanic explaining some things to me. The problems are that what I paid for was not the issue that brought me in, and that none of them know the lies I was told nor the actual repairs that were charged on prior visits with previous staff. The known defective transmission etc has been worked on and billed to me instead of Nissan paying, repeatedly for so long and so many times without a full repair, that I am just now bei... read more
Business response:
Tangbug, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.
No uber on Saturday? Really? And couldn’t tell me if I needed state inspection
Business response:
Jraulmorales09, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.
You don’t offer your own texts. There is lying and cheating with the customers
Business response:
Hi Masuboor11, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (972) 792-5657 EX 3030.
I presented a $1 coupon for Texas State vehicle inspection to my SA Joe. He told me I would have to make another purchase at the regular price to use the coupon. I showed him that there's no restrictions spelled out in the email coupon and I had called a Courtesy agent on the phone prior to arriving to the dealership to confirm that there were no such restrictions. I then asked to talk to his manager. That's when he was reluctant to let me see the manager and raise his voice with me that the manager would give me the same an... read more
Business response:
Judytruong80, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 231-2600 when you have a chance. Thank you, and we look forward to hearing from you.
The director who greeted me and Joe were awesome! Very friendly and professional. Very grateful for the excellent service and care.
Business response:
Thank you, Erin, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again, have a fantastic day!
Frequently asked questions about Courtesy Nissan
How is Courtesy Nissan rated?
Courtesy Nissan has a 4.3 star rating with 12,175 reviews.
When is Courtesy Nissan open?
Courtesy Nissan is closed now. It will open at 9:00 a.m.