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Courtesy Nissan
- Car Dealers
- Richardson, TX
About this business
Location details
1777 N Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I found a Nissan Pathfinder listed on the Courtesy Nissan website and sent an inquiry with my price limit. Julius Farr responded to my intial email and several subsequent ones. He made himself available to me that same afternoon for a test drive. Julius greeted me with a smile and walked me out to the car. He gave me a complete and thorough walkthrough of the vehicle and guided me through the test drive. As I was financed through my credit union, he brought me 2 different sales orders, one with a price that included a wrapar... read more
I purchased my first vehicle on the internet. I received quotes from several Nissan dealerships and Courtesy was the lowest. They had the best price on their website. While other dealers wanted to charge extra for window tint and other options, Courtesy put it in the deal at no additional charge. Julius Farr was great. I had filled out my application on their website and all of the paperwork was done when I arrived. Fast and easy ...saved me money. Great people.
I purchased a previously owned sedan 2007 Altima in beautiful condition. Within 5 days the vehicle would not start due to an electrical malfunction previously unknown. Although they were not obligated to do so, I was "picked up", given a "loaner" while they looked for the unusual electrical malfunction which was repaired, all at no expense to me. Their courtesy, "going the exta mile" and making every effort to see that I was not inconvenienced was very impressive to me. John McFaddin and Doug Davis were wonderful. The dealer... read more
Review / Complaint Draft I leased a vehicle from Courtesy Nissan on April 24, 2024, and as of December 13, 2025, I discovered that I am required to pay a property tax on the leased vehicle—an amount that is more than half of my monthly lease payment. At no point during the sales or finance process was this disclosed to me. Neither the sales associate, Damien Bates, nor the finance department informed me that I would be responsible for a separate annual property tax that was not included in my lease payment. This is a signifi... read more
Business response:
Thank you for sharing your experience. Because this lease was completed some time ago, we’re currently unable to locate enough information in our system to review the details on our end. That said, we absolutely want the chance to look into this further and help provide clarity. Please call us at 972-792-5657 or 469-655-6745 so we can gather the necessary information and address your concerns directly. We appreciate you bringing this to our attention.
Came in to get a screw out of the door in order for me to change the door handle myself, i already knew the diagnoses, the screw was stripped; if they couldn't get the screw out, I would have to basically take apart the door or cut through the other side.. I asked Shauna how much will it be to get the screw out she said $150. Came back to pick up the car, they said they weren't able to get the screw out. BUT CHARGED ME $150 TO TELL ME THE THING I ALREADY KNEW: THAT THE SCREW WAS STRIPPED AND THEY WOULD HAVE TO GET IT OUT ANO... read more
Business response:
Donna, thank you for your feedback and for giving us the opportunity to work on your vehicle. When you brought your car in for the door handle concern, your advisor Shauna reviewed Nissan’s guidelines with you, including the requirement to perform a diagnostic and the related cost. We understand it can be frustrating when a visit doesn’t go as expected, but we did follow the process and pricing that were explained at the time of your visit. We appreciate you sharing your perspective and wish you all the best with your vehicl... read more
Rates increased significantly from previous already high rates. This is ridiculously high for work you can get at other mechanics for half the price
Business response:
Thank you for sharing your feedback. We understand that pricing is an important concern, and we’re sorry to hear you felt the rates were higher than expected. We’d be happy to review your estimate with you, explain the breakdown, and look for any available options or promotions to help. Please feel free to reach out to 972-792-5657 or 469-655-6745
Work good, speed of service was poor. I had a noon appointment to change the oil and filter checked the car in around 11:55 am. Got the car back around 1:50 pm.
Business response:
Thank you for your feedback, and I’m glad to hear the work was completed to your satisfaction. Our oil change, inspection, and wash typically take about an hour and thirty minutes, so I apologize for the additional 30-minute delay during your visit. I’m sorry for any inconvenience this may have caused. We appreciate your patience and the opportunity to serve you, and we hope to make your next visit smoother and quicker.
i have booked the appointment for recall but when i went thier they said my car is not same , and i have drove 1 hour in traffic,
Business response:
Thank you for bringing this to our attention. I’m very sorry to hear about the inconvenience you experienced, especially after driving so far for your appointment. That’s not the experience we want for any of our customers. I’d like to look into what happened with the recall information and make sure you get the correct assistance. Please feel free to contact me so we can review the details and help get this resolved for you. You can reach me at 972-792-5657, 469-655-6745, or aduran@comeseeclay.com
This is the second time I was there and your dealership tried to cheer me twice with unnecessary thing that my car didn’t need I “ am a mechanic “
Business response:
Thank you for your feedback and for coming back to see us. I’m sorry for any frustration or concern our recommendations caused. We’d love the opportunity to bring you back in for a complimentary inspection so we can show you everything in person and go over it together. Our goal is to make sure you feel completely confident in the condition of your vehicle and in the information we provide. Please call me at 972-792-5657 or 469-655-6745 or aduran@comeseeclay.com
Frequently asked questions about Courtesy Nissan
How is Courtesy Nissan rated?
Courtesy Nissan has a 4.3 star rating with 12,749 reviews.
When is Courtesy Nissan open?
Courtesy Nissan is closed now. It will open tomorrow at 9:00 a.m.