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Courtesy Nissan
- Richardson, TX
About this business
Location details
1777 N Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
How to lose friends and make enemies Dis Courtesy Nissan has perfected this as an unprofessional, incompetent and dishonest dealership. After completing paperwork and payment in finance went with Bobby the salesman to my new car for delivery, shocked to see white plastic stuck to my brand new car and marks on the body, salesman in his rush to get to another customer said “ It’s fine” no not fine, can one at least expect their new car to be clean and shiny, sent back to detail and came back eventually with plastic gone but ma... read more
I bought a car from them in March 2023 and while the salesman I worked with was nice I still have yet to receive my actual license plates or title. It has been 6 months and I have received atleast 3 sets of temporary plates with the same promise of "no more than a 3 week wait" for my actual plates and title to be mailed to me. I call and the receptionist is always polite but never has any real answers for me. Until this is resolved I can not see myself recommending this dealership to anyone for anything.
WARNING: Courtesy Nissan Richardson "No Longer Services Vehicles That Old" That's a quote from the Shop Foreman, My 1996 Nissan 300 ZX with 121,685 miles is no longer eligible for service. I've been a loyal customer for more than 10 years. My 300 ZX is in great condition! VERY DISPPOINTING!! Bill Autry (214) 668-2854
This review is based on service only. I went in one Saturday morning for an oil change and an inspection, having an appointment but there was already 100 people I was told ahead of me. Why is scheduling this difficult, and why do they over schedule, not sure but came back later that day. I had a part that came off of my car which either is a Nissan faulty part of how it is being put on, not sure but was told that they would reorder a new one. Two weeks later I come in for my tires to be put on (which three service advisors s... read more
What Others Say I was very unhappy with the entire process of service, was told I had an appointment got to the dealership
Business response:
Thank you for your kind words! We thank you for your business and look forward to your next visit!
I was very unhappy with the entire process of service, was told I had an appointment got to the dealership and was told they couldn’t locate my appointment was quoted one price and when I got there was told something different and was told they didn’t have my product in Stock so had to wait for it to come in drop car off at 10 wasn’t ready for 4 hrs
Business response:
Thank you for your feedback. I apologize that your visit was anything but satisfactory. After reviewing your situation, we want to make things right. I want to change your oil at no charge on your next visit along with explaining the appointment process. Please give me a call at 972-231-2600 so we can make things right.
I reached out to the dealership I was interested in a vehicle that had for sale they barely contacted me back with one email they didn't seem interested to sell a vehicle I would not recommend them
Business response:
Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Apollo Chang General Manager achang@courtesynissan.com
My car was STOLEN while being serviced at Courtesy Nissan. They say it was not their fault and did not try to assist me at all with this situation. They just said call your insurance company. No loaner car. No apology. They file a police report but that was it!
Business response:
Thank you for informing me about your situation. Please know that we are looking into your concerns, Joe Guillen the General Manager will be reaching out to you soon to assist.
I recently had an experience with Courtesy Nissan that left me extremely disappointed. After finding what I thought was the perfect car and putting down a deposit to hold it, I ended up finding a better deal elsewhere. When I asked for a refund on my deposit, the dealership made it incredibly inconvenient for me to get it back. Instead of issuing the refund over the phone or mail, they made me drive during rush hour in Dallas, an unnecessary and dangerous hour and a half journey from the west end of Fort Worth. They claim it... read more
Business response:
We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.
Frequently asked questions about Courtesy Nissan
How is Courtesy Nissan rated?
Courtesy Nissan has a 4.3 star rating with 12,175 reviews.
When is Courtesy Nissan open?
Courtesy Nissan is closed now. It will open at 9:00 a.m.