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Courtesy Nissan
- Car Dealers
- Richardson, TX
About this business
Location details
1777 N Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
They felt really confused and al over the place. Couldn’t answer simple maintenance questions regarding their own product. I lost all trust in Nissan and want to sell my car really badly now. They even filled up my tiresnwith a lot of air, 40psi each which is much much higher than the recommended 33psi by Nissan
Business response:
Thank you for taking the time to leave a review. We’re sorry to hear you’re still feeling frustrated, especially since we’ve already worked with you directly to find a resolution. We always aim to provide clear and accurate service, and we regret that your experience didn’t meet those expectations initially. If there’s anything further we can assist you with, please don’t hesitate to reach out, we're here to help.
Had a 10am appointment to evaluate the main window switch in the driver door. The window would go down but was erratic and slow coming up. I turned my vehicle over to Scott and went to the waiting area. After a short while, I got a text stating that a number of services were recommended. I find this tactic to be very irritating. Not a word about the window switch but you found many other things to sell. I told Scott that all I wanted was to get the window fixed. I also told him that I did not want to wait and I would sign up... read more
Business response:
Hi this is Angela, I'm the Owner Loyalty Manager here at Clay Cooley Nissan Richardson. Thank you for sharing your experience. We truly value your feedback and are sorry to hear about the frustration you encountered during your visit. While we’re glad the repair was ultimately completed, it's clear that the process did not meet your expectations, especially regarding communication, shuttle service, and scheduling. We take your concerns seriously and would like the opportunity to speak with you directly to better understand h... read more
The main complain I have is that I received a quote to execute a job (VTC flush) for 303 USD, then a week later I’ve got a coupon for 15% off. I went to the dealer to perform the job and I ended up paying 301 USD. So there were some fees added plus taxes that actually eat up the discount. I really dont like when things like this happened, I feel disrespected
Business response:
Hi Franny, this is Angela, I'm the Owner Loyalty Manager here at Courtesy Nissan. Thank you for taking the time to share your feedback. We're glad to hear you were satisfied with the service overall, but we sincerely apologize for the frustration regarding the pricing. We understand how important transparency is, and it’s never our intention to make you feel disrespected. Additional fees and taxes can sometimes impact the final amount, but we agree that it should have been communicated more clearly. We appreciate you bringin... read more
Went to get my car service as the service light AND the wiper fluid lights were on. Once they gave the car back, lights were still on and was told they will go off. Only they didn’t and I found out the windshield wiper fluid was never refilled.
Business response:
Hi Jachara! Thank you for bringing this to our attention. I’m sorry to hear about your experience and understand how frustrating that must have been. I’ve left you a voicemail and a text, as I’d really like the opportunity to make this right. Please feel free to reach out at your convenience at 972-792-5657 we’re here to help.
We did not deal with the Service Department, but did deal with the Sales Staff. Very high pressure and a lot of games with the pricing. Ultimately, they agreed to a price we were willing to pay, but it took us almost walking out before we got past the games. There was an advertised Certified Preowned vehicle on the website with a price listed of $31K. AFTER a $5,500.00 trade in, the price we were quoted was $32K. When I asked what the extra THOUSANDS were for, I was told those were the fees for the used vehicle to be conside... read more
Business response:
Hi Evelyn, thank you for sharing your feedback. We're sorry to hear about the frustration you experienced during your visit. While we're glad we were ultimately able to come to a resolution and earn your business, we recognize that the process should have been smoother from the beginning. We appreciate you giving us the opportunity to make things right and will use your experience to continue improving how we communicate pricing and vehicle details. If you have any further questions or concerns, please don’t hesitate to reac... read more
Overpriced. Lost my wheel lock key. Incredibly hard to get a hold of once you leave. Incredibly dissatisfied with the service
Business response:
We’re very sorry to hear about your experience and truly apologize for the inconvenience. Losing your wheel lock key and having difficulty getting in touch with us is far from ideal, and we understand your frustration. Please reach out to us at 972-792-5657 so we may assist you in moving forward towards a resolution.
I do like my car. But I feel like I was pushed into a deal. I really didn’t want. They told me that your interest was over Monday, 30 June, and it is still active today, July 4th. I am a senior and needed more time to look at all the numbers and I wanted to go home and do so, but they kept pushing me, and I since I thought 0% was over that day, I went ahead and bought it. They should’ve told me it was gonna be extended.
Business response:
Thank you for your feedback. We're truly sorry to hear that you felt pressured during your visit. That is never our intention, especially when it comes to such an important decision. We understand how important it is to feel confident and informed every step of the way. We appreciate you bringing this to our attention, and we’ll be reviewing the situation with our team to ensure better communication moving forward. If there’s anything we can do to support you or clarify anything about your purchase, please don’t hesitate to ... read more
i have 3 Nissan cars and i am with courtesy Nissan for 15years.recently i had an offer from courtesy that oil change,vacum,car wash and multi point inspection for $29.99.They did the oil change but not vaccum or car wash. i live in wylie and i drove 1 hour to reach show room. it was bad experience and was disappointed .my back door was not locking properly and ask them to fix it,they did not do that also.
Business response:
Thank you for being a loyal Courtesy Nissan customer for the past 15 years, we truly appreciate your continued trust. We're very sorry to hear about your recent experience and understand how disappointing it must have been, especially after making the long drive from Wylie. We’d be happy to take care of the missed services and look into your back door issue anytime that works for you. Please don’t hesitate to reach out at 972-792-5657 so we can make things right.
Stop playing games with prices! ! And offer the extra that comes with the sale stop forcing it.
Business response:
Hi, thank you for your feedback. We’re sorry to hear about your experience. Our goal is always to be as transparent as possible with pricing and to provide value with every sale. We’d appreciate the opportunity to speak with you directly and see how we can make things right. Please feel free to reach out to us at your convenience at 972-792-5657.
Frequently asked questions about Courtesy Nissan
How is Courtesy Nissan rated?
Courtesy Nissan has a 4.3 star rating with 12,749 reviews.
When is Courtesy Nissan open?
Courtesy Nissan is closed now. It will open tomorrow at 9:00 a.m.