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Courtesy Nissan
- Car Dealers
- Richardson, TX
About this business
Location details
1777 N Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Service center was very bad and unqualified mechanics. I would not have a car serviced at this location.
Business response:
Laura9341, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.
I’m writing this review to express my complete frustration with the way the Wholesale Parts Department handles warranty claims. Unlike every other dealership I’ve dealt with, Courtesy Nissan refuses to honor direct warranties on basic replacement parts like starters, alternators, and other standard components. Instead, they force you to go through their service center—where you’re required to pay diagnostic and labor costs out of pocket just to replace a failed part that should be covered under warranty. This policy is compl... read more
Business response:
Sherb, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.
My Juke horn stopped working. I took to Cortesy. It took them half a day for the diagnosis and I was charged $119. They gave me an estimate of a $1,000 to fix the horn and said the service would take a day and a half. I took my car to a nearby mechanic who told me to buy a new horn at Amazon for $20 and charged me $135 for the service which was done in less than 2 hours.
Business response:
Isabel.stauffer, we regret to hear that you had this experience wit We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you. h us.
In my experience, Courtesy Nissan is not very good and seemingly a bit dishonest in their service department. They frequently recommend services that can easily be seen if they're needed simply by looking at the parts, like air filters. I will regularly receive expensive recommendations for services that I personally completed within a week prior to them being recommended by the dealership. They also tend to be very slow. These are all characteristics that concern me. I will do my best NOT to do business with them.
Business response:
Dustin, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972)792-5657 when you have a chance. Thank you, and we look forward to hearing from you.
I had a worst experience without Courtesy Nissan. I bought the vehicle in that they updated lien holder wrongly which I am spending 2 hrs every day to fix it. But still on update. Worst and pathetic experience!!
Business response:
Ravikumardr43, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.
I recently purchased a vehicle from this dealership and unfortunately had a very disappointing experience, both with the salesperson and the finance manager. From the start, the communication was unclear and lacked transparency. The cost summary was not properly explained, and important details were glossed over or completely ignored. When I came to get the car, it was already dark, and I specifically asked if there were any issues with the vehicle. I was assured everything was fine. However, the next day in the daylight, I ... read more
Business response:
Ngunko, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 when you have a chance. Thank you, and we look forward to hearing from you.
Too much to list. In a nutshell, their Courtesy Nissan Promise is not accurate at all!!
Business response:
Eversley69, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.
Friendly and professional staff but oil change service took too long! It took 2 hours.
Business response:
Hello Rola_harms, than Please let us know if there is anything else we can do for you; we are more than happy to help! k you; we appreciate your feedback!
Dealing with Courtesy Nissan in Richardson Tx and Clay Cooley Dealerships was a horrible experience. I will never deal with them again.
Business response:
Sara, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.
Frequently asked questions about Courtesy Nissan
How is Courtesy Nissan rated?
Courtesy Nissan has a 4.3 star rating with 12,749 reviews.
When is Courtesy Nissan open?
Courtesy Nissan is closed now. It will open tomorrow at 9:00 a.m.