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Credit Acceptance

2.7

Location details

WeekdayScheduleStatus
Mon9:00 a.m. to 8:00 p.m.
Tue9:00 a.m. to 8:00 p.m.
Wed9:00 a.m. to 8:00 p.m.
Thu9:00 a.m. to 8:00 p.m.
Fri9:00 a.m. to 8:00 p.m.
Sat9:00 a.m. to 7:00 p.m.
SunClosed
2.72,232 reviews
Brandlyn S's profile image
Brandlyn S 
a year ago

Bought 2011 ***** Pilot 4/19/19 for what was suppose to be 10K, at 18% interest, payment was $410/month, never missed payment. Repeatly asked them for breakdown of principle vs interest, bc I would randomly get a payoff quote and it wasnt going anywhere. I was told that dont have forms with that information. Never recieved any paperwork as I bought the vehicle at a local dealership. I was finally able to refinance January 2022, my payoff $7000. I had made $12,500 + $1000 down, $13,500 I had paid and only $3,000 went towards ... read more

Rachel S's profile image
Rachel S 
a year ago

Scam. They have been sued for millions and I am going to press charges. Towed my car. (& I was out of the state, so I missed a week of wages because of this event.). Didnt even sign an agreement with them. Asked for a $900-1000 payment (at least), immediately. Paid that, but that was supposedly not the full amount or balance owed, so they continue to ding my credit & making me delinquent and at risk for having to deal with my car getting towed/stolen (!) at any moment. Somehow got stuck paying $597/month for 5.5 years?(I hav... read more

Karen W's profile image
Karen W 
a year ago

I got a car loan thought them in March 2023. I set up my automatic payments to come out of my bank account every two weeks, when I get paid. I just found out today, they are charging me $16.61 in late fees every month if the total due, $349.16, isnt paid by the 14th of the month. No one every told me I would be charged a late fee. I have been paying this every two weeks since March and have not missed a payment! So now not only am I paying my monthly payment, I am paying a late fee on top of it! This has got to be unethical ... read more

A. C's profile image
A. C 
a year ago

They don't even need a star this man is putting people's names on the loan paperwork as if the customer is requesting the loan.an now they have up and moved from *********. Now my family has to pay **** either way money they don't have an can't afford to pay. This company is ridiculous. 

John Q V's profile image
John Q V 
a year ago

This company scams people. How are they still allowed to operate. It seems no one cares that citizens get scammed by these companies. They nickle and dime customers to death. You can't even pay off a car loan without them adding fake miles to your payoff quote to scam you out of more money! I regret ever doing business with them and never will again! 

Jeremie V's profile image
Jeremie V 
a year ago

Harassing phone calls numerous times a day from various numbers. I mean various, likely over 100 at this rate. I just received one at ****. This company barely works with you and harasses constantly, callbacks are met with disrespect and contempt. I heavily advise against ever using the Credit Acceptance group, no matter how desperate they are. Loan sharks. I believe they need to be shut down. Unsavory characters preying on downtrodden people. I will be looking into any possible legal actions against this company. I heavily ... read more

Emma D's profile image
Emma D 
a year ago

Credit Acceptance is a SCAM, just like Height Boyz..They are in the SCAMMING BUSINESS TOGETHER..***************************** FROM HEIGHT BOYZ. I have been asking Credit Acceptance for a payment history from the car that I had purchased from *****************************, and just like, he was full of ****, and going around beating, scamming his own people ( take it anyway you want ) Credit Acceptance is full of lies, and deceit, they prey on people that they think that don't have comman sense, or less than perfect credit to... read more

Michelle M's profile image
Michelle M 
a year ago

If I could give 0 stars I would This is the worst company iny car buying history I turned my car in 10 yrs ago 10 ! And all 9f the sudden I hear from them and gonna garnish my wages not 1 notice I had a court date I knew nothing about in 22 don't not deal with this company! 

Ashley N's profile image
Ashley N 
a year ago

No stars. I called June 29th because I was informed my paycheck was messes up and I paid $30 to move my payment date to the end of July. She said I was fine then come Monday morning they still took it. I was unable to pay rent and got evicted because that worker neglected to finish her job correctly. They caused me a bigger final issue then before. Now I'm looking for a home all because they are ok with their employees not finishing their work and punish us for it. They have no problem saying talking to us isn't productive. ... read more