This profile has been claimed by the business owner or representative.
Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Overall, I had a very positive experience with this dealership. The team was professional, courteous, and made the process smooth. The only challenge I encountered was with the availability of a loaner car, which required me to escalate the issue to a manager. Fortunately, the manager resolved it quickly, and everything else went very well. I appreciate the good service and would recommend this dealership.
Business response:
Thank you immensely for sharing your positive experience with our team. We are delighted to hear that our staff provided professional and courteous service while making your process smooth and seamless. Your feedback about the loaner car availability is valuable to us, and we are pleased that our manager was able to quickly address and resolve this concern for you. It means a great deal to know that despite this initial challenge, your overall experience was very positive. We truly appreciate your recommendation and are grat... read more
Excellent dealership, staff and sales people. Everyone is very professional and motivated to help you
Business response:
We are absolutely thrilled to hear about your wonderful experience with our team. Your feedback about our professional and motivated staff means so much to us. We take great pride in creating an environment where every team member is dedicated to providing exceptional service and helping our customers find exactly what they need. Thank you for recognizing the hard work and dedication of our sales team - we will be sure to share your kind words with everyone. We truly appreciate you taking the time to share your positive expe... read more
I absolutely love this dealership and its service center. They have the best people and most friendliest customer oriented people hired.
Business response:
We are overjoyed to hear about your wonderful experience with our dealership and service center. Your kind words about our team mean so much to us. We take great pride in hiring caring individuals who prioritize exceptional customer service, and it sounds like they made a positive impression on you. We truly appreciate customers like you who recognize the dedication our staff puts into creating a welcoming environment. Thank you for choosing Crest INFINITI and for taking the time to share your feedback.
No communication from Service after I selected my Service options.. I had to call and find out if my car was ready...
Business response:
We appreciate your feedback and understand your frustration. Clear communication throughout the service process is important, and we are sorry to hear that your service experience did not meet your expectations. We value your input as it helps us improve our service communication processes. Please reach out to Randy Nabors at Rnabors@vtaig.com so we can discuss your experience further and ensure better communication in the future.
The service manager Robert was very personable and addressed all of my concerns. He even helped me with a quick cosmetic issue that made my car look amazing. He is the reason I will return to the Crest Service Center.
Business response:
Thank you for sharing your wonderful experience with our service team. We are delighted to hear that Robert provided such personable service and took the time to address all your concerns thoroughly. It's fantastic that he went the extra mile to help with the cosmetic issue and made your car look amazing. Your kind words about Robert and your intention to return to Crest INFINITI mean so much to us. We truly appreciate customers like you who take the time to recognize exceptional service.
I always enjoy bringing my car here for service. Robert MOLER is great to work with. The service is always on point.
Business response:
Thank you for sharing your positive experience with us. We deeply respect your loyalty and are thrilled to hear that you always enjoy your visits for service. It means so much to know that our team consistently delivers excellent service that meets your expectations. We truly value customers like you who trust us with their vehicle care, and we look forward to continuing to provide you with the outstanding service experience you deserve for many years to come.
Great people to work with! Got me exactly the deal I wanted and made sure everything was set and ready to go!
Business response:
We are thrilled to hear that you had such a positive experience working with our team! It's wonderful to know that we were able to provide you with exactly the deal you were looking for and ensured everything was properly prepared for you. Your satisfaction means everything to us, and we truly appreciate you taking the time to share your experience. Thank you for choosing Crest INFINITI for your automotive needs!
very helpful--friendly people--handy location solved the problem quickly with a good explanation for a senior citizen
Business response:
We are privileged to have provided you with such a positive experience. Your kind words about our helpful and friendly team mean so much to us. We understand how important it is to have a convenient location and receive clear explanations, especially when addressing automotive concerns. It brings us great satisfaction to know that we were able to resolve your issue efficiently while taking the time to explain everything thoroughly. We truly value customers like you and appreciate you taking the time to share your experience ... read more
Our all over experience was great. Bassett was great in understanding the car I was looking for and bridging the gap.
Business response:
Thank you for taking the time to share your positive experience with us. We are delighted to hear that your overall experience was excellent and that our team was able to understand exactly what you were looking for in a vehicle. It means so much to us when we can successfully connect our customers with the right car and make the process smooth for you. Your feedback helps us continue providing the quality service that our customers deserve, and we truly appreciate you choosing us for your automotive needs.
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 8,356 reviews.
When is Crest INFINITI open?
Crest INFINITI is open now. It will close at 8:00 p.m.