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Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Excellent service. The staff was very helpful And nice. I appreciate the helpfulness and direction.
Business response:
Thank you for your kind words! We're glad to hear you had an excellent experience and that our staff was helpful and friendly. We appreciate your support!
I found a few 2024 Infinity QX50 with about 10k miles on them. The price seemed great, so I went to look at them. I met Al K. He walked me through the new electronics. I looked at the car on my way to the airport. So Al and I did the numbers via email. It worked great. If I had to complain...it would be that I expected to be out of the dealership in 60 minutes after agreeing to everything via email and it took 120 minutes. not a big deal, but it could have been a better closing .
Business response:
Thank you for your thoughtful review and for taking the time to share your experience with us. We’re thrilled to hear that you found a great deal on the 2024 INFINITI QX50 and that Al K. was able to assist you with the new electronics and the numbers. We appreciate your feedback regarding the closing process, and we are always looking for ways to improve the overall experience for our customers. Your insights are valuable to us, and we will take them into consideration as we strive to enhance our services. Thank you once aga... read more
Trevor and the man who helped me with the loaner car were very nice. Helped with any questions I had.
Business response:
Thank you for your kind words! We are thrilled to hear that Trevor and our team provided you with the support you needed regarding your loaner car. We strive to ensure our customers have a positive experience, and it’s wonderful to know that we were able to assist you effectively. Thank you for choosing us!
Crest Infiniti's service department provides expert, reliable maintenance and diagnostics with exceptional customer care and professionalism.
Business response:
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with our service department. Providing expert maintenance and diagnostics, along with exceptional customer care, is our top priority. Your feedback reinforces our commitment to delivering the best possible service to our customers. We look forward to serving you again in the future!
This is the only place I'll take my Infiniti. Obviously, it is a bit more expensive than a generic repair shop, but you get what you pay for.
Business response:
Thank you for your wonderful review! We truly appreciate your trust in us for your INFINITI's care. We strive to provide exceptional service and quality, and it’s rewarding to hear that our efforts resonate with our valued customers. We look forward to seeing you next time!
When i got home from dealership- after getting service- the check engine light came on and when i went to bring it back- it started making a loud noise. After evaluation- Robert said the noise was the antenna that had been damaged in the car wash and the check engine light was a hole somewhere. I was having surgery the next morning so he offered to give me a loaner. It was all fixed in a couple of days and they did drop the car to me and made everything right- but it was stressful when i was pressed for time.
Business response:
Debra, thank you for taking the time to share your experience with us. We understand how stressful it can be when unexpected issues arise, especially during a busy time. We’re pleased to hear that Robert and our team were able to assist you with a loaner vehicle and ensure that your car was repaired promptly. Your feedback is valuable to us, and we appreciate your patience throughout the process. We look forward to serving you again in the future.
My QX60 went in for its first service. All was calm, quick and correct. I enjoyed my visit with the Crest Service team. Thank You!
Business response:
Thank you for sharing your positive experience with us! We are thrilled to hear that your first service visit for your QX60 was calm, quick, and met your expectations. Our team strives to provide exceptional service, and it’s wonderful to know that you enjoyed your time with us. We look forward to seeing you again!
It took awhile to figure out what was wrong with my vehicle, and consequently I was without any transportation for an entire day. We did arrange for an Uber driver to take me to a meeting and then back to the dealership for a loaner. The loaner was much appreciated for the remainder of the service time. My service advisor was good about keeping me informed on the progress of the repairs.
Business response:
Thank you for sharing your experience with us. We appreciate your patience as we worked to identify the issue with your vehicle. It's great to hear that our team was able to provide you with a loaner and keep you informed throughout the process. Your feedback is valuable to us, and we strive to improve our services continually. We look forward to serving you again in the future.
Crest has excellent customer service and outstanding maintenance department. I have been a client over decade now have had only positive experience with any department of this dealership. Highly recommend.
Business response:
Thank you, Darya, for your wonderful review! We are thrilled to hear that you have had such a positive experience with our customer service and maintenance department over the past decade. Your recommendation means a lot to us, and we are committed to maintaining the high standards that have earned your trust. We look forward to continuing to serve you!
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 7,840 reviews.
When is Crest INFINITI open?
Crest INFINITI is closed now. It will open tomorrow at 7:00 a.m.