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DoubleTree by Hilton Evansville
- Hotels
- Evansville, IN
About this business
Location details
601 Walnut St, Evansville, IN, 47708, United States
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Parking too inconvenient. The only thing I did not like was parking. The garage was not connected to the hotel, which was very inconvenient. And for that reason alone, I will not visit the hotel again if I drive.
Business response:
Thank you for taking the time to leave a review and feedback! We are sorry for the lack of convenience when it comes to parking and hope you will have a change of heart next time you are in Evansville!
Was not told I needed to request housingkeepibg in order to get it- they claimed there were stickers in the room that also informs guests- no stickers in my room- figured day 2 they would do it after lodging complaint but it never happened- will never stay at this property ever again….I was aware of $15 parking per night charges in Adavnce but still feel it was excessive and the parking is not connected to the hotel…
Business response:
James, we are very sorry that it was not clearly conveyed to you that housekeeping must be requested, as per Hilton Brand standards. We will do a better job of making sure all our guests know about this so they don't run into the same trouble you did. Thank you for leaving us this feedback, as it helps us make sure we can continuously improve our guests experiences.
Higher expectations As this is a relatively new hotel, and with it being a double tree, I'd been looking forward to it. The lobby and layout is very nice. There was a lot lacking in friendliness or even welcoming. Despite my call the night before and speaking with same desk person. She dismissed my requests for room upgrade and said no. The room was not very clean, hairs on surfaces, carpet dirty, bed was worn out and uncomfortable. The next day, i was in lobby and happened to witness a different staff kindly upgrading anoth... read more
Business response:
Chris, we are sorry that your stay with us was not up to you expectations! Thank you for leaving the feedback and this will be passed on to our management team so we can address these issues!
Once an a life time experience
Business response:
Thank you for the review, We aren't really sure how a once in a lifetime experience equals a 4/10 rating... but thank you and hope you enjoyed your stay!
There is so much parking free in downtown and this hotel charges a fee to parking. Also it is not listed by third party sellers that there is a parking fee. Misleading.
I booked 3 rooms for my family, and after an initial mixup (our fault) everything was straightened out quickly and painlessly. The second night however, was a different matter. We were up for my son’s graduation, and my parents’ keys were working. Front desk graciously reprogrammed a new set as we left. When we returned we found out the new key didn’t work, so back down to the front desk we went. I also had to go because my husband had my key, and hadn’t returned with our group. I was hoping for a replacement key if possible... read more
Business response:
Donna, we are so sorry you and you family experienced problems with your keys/locks and were met with irritation rather than a solutions. We will pass this on to our staff to make sure it does not happen again! Thank you!
no trash bags in cans, no body wash, shampoo and conditioner was watered down, shower was stained from dirty feet. toilet paper holder broken.
Business response:
Thank you for your feedback, Brittany. We are sorry that your stay wasn't what you would've liked and will do our best to provide and clean and comfortable stay.
Frequently asked questions about DoubleTree by Hilton Evansville
How is DoubleTree by Hilton Evansville rated?
DoubleTree by Hilton Evansville has a 3.8 star rating with 3,723 reviews.
When is DoubleTree by Hilton Evansville open?
DoubleTree by Hilton Evansville is open now. It is open 24/7.