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DoubleTree by Hilton Evansville
- Hotels
- Evansville, IN
About this business
Location details
601 Walnut St, Evansville, IN, 47708, United States
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Great on site staff. Respect for them
Business response:
Hi, Chad. We are sorry to see that you did not have the five star experience you should have had. Please let us know if theres anything we can do to make it right. Call us at (812) 423-5002.
I checked in using the app and said we'd be there around 4, check in is at 3. We got there at 5pm and had to go to the front desk anyway because the digital key wasn't working. Turns out our room wasn't even ready yet. When we finally got to the room there was trash behind the nightstand and the toilet ran the ENTIRE time.
Business response:
Thank you, Anonymous. We appreciate your review!
Will never stay there again
Business response:
We're deeply disappointed to hear that you will never stay with us again. We take all guest feedback seriously and would greatly appreciate the opportunity to understand what went wrong during your stay. Please feel free to reach out to us directly at (812) 423-5002 to discuss your concerns further. We would like to learn more about your experience and see if there's any way we can address the issues you encountered.
Bring your own pillows! Pillows were so flat could not sleep comfortably.
Business response:
Thank you, Michelle. We appreciate your review!
This was not great. The bed oddly did not have a fitted sheet on the bottom, which is super dumb, there were lots of bugs in the room both alive and dead, the refrigerator rack was broken and hoopty af, and there were sirens pretty much all night. That being said, the staff was fantastic especially Walter who is very friendly and understands excellent customer service perfectly. Thank you Walter!
Hair in the shower and drains. Sheets were stained with a brown substance. The water heater ran all night long.
Business response:
Hi, Christie. We are sorry to hear that we didn’t meet your expectations. We would love the opportunity to improve your experience, please get in touch with us at (812) 423-5002.
This was not a great stay being my first time. I had to call at least 4x to get amenities ordered and they still did not arrive. It was quite a mess and inconvenience.
Great hotel, horrible restaurant This hotel was great. However, the restaurant is horrible. It took an hour and a half to get our meal and it was served cold.
Definitely look elsewhere Normally my wife does the reviews, but I’ll step in when it was absolutely awful. I booked what I thought was a suite, and all I got was; a busted electrical outlet on my bedside table, great for toddlers, I found beer caps and other garbage left over from the previous guests. Pillows had rips in them, electrical wires draped down from the tv, my wife had to go and request garbage bags because our room was left without. Lightning was terrible as our one main lamp just flickered the entire time. Wate... read more
Business response:
Hi, Tyler. We are sorry to hear that we didn’t meet your expectations. We would love the opportunity to improve your experience, please get in touch with us at (812) 423-5002.
Frequently asked questions about DoubleTree by Hilton Evansville
How is DoubleTree by Hilton Evansville rated?
DoubleTree by Hilton Evansville has a 3.8 star rating with 4,005 reviews.
When is DoubleTree by Hilton Evansville open?
DoubleTree by Hilton Evansville is open now. It is open 24/7.