DoubleTree by Hilton Evansville

Name: DoubleTree by Hilton Evansville
Address: 601 Walnut St, Evansville, IN, 47708, US
Telephone: (812) 423-5002
Rating: 3.8

3.8

Hotels
Evansville, IN

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Hospitality Hotels

Location details

601 Walnut St, Evansville, IN, 47708, United States

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3.84,008 reviews

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Annie

a year ago

Business response:

Hi, Annie. We are sorry to hear that we didn’t meet your expectations. We would love the opportunity to improve your experience, please get in touch with us at (812) 423-5002.

Sarah

a year ago

Bad Guest Relations We accidentally booked for the wrong night (1 day later) and when we called to change the date they said there were no rooms for that night and cancellation was not allowed. I really don't understand how when an honest mistake is caught 5 minutes after you make it that the hotel cannot credit or refund. Hotels was not helpful as they just deferred to the booked hotel.

Business response:

Hi, Sarah. We are sorry to hear that we didn’t meet your expectations. We would love the opportunity to improve your experience, please get in touch with us at (812) 423-5002.

Laronda

a year ago

I went in my room sheets was dirty went in the bathroom pubic hairs all in the bathroom floor from a previous guest very dusty

Business response:

Hi, Laronda. We are sorry to hear that we didn’t meet your expectations. We would love the opportunity to improve your experience, please get in touch with us at (812) 423-5002.

Luke

a year ago

Business response:

Hi, Luke. We are sorry to hear that we didn’t meet your expectations. We would love the opportunity to improve your experience, please get in touch with us at (812) 423-5002.

Monica

a year ago

Stephanie

a year ago

The hallways needed vacuumed. We never received our cookies. Called down and ordered food Saturday morning. Was told give them 10 minutes. Waited all most 15 before I headed down. Then was told it still wasn’t ready. So I waited. After waiting 30 minutes longer. I walked up and ask it out food was ready. They lady said yes I just have to get it from the back. Took my money then helped everyone else at all the tables before she got my food. Once I finally got the food and got back to my room. The food wasn’t even warm!

Justin

a year ago

Business response:

Hi, Justin. We are sorry to hear that we didn’t meet your expectations. We would love the opportunity to improve your experience, please get in touch with us at (812) 423-5002.

Erin

a year ago

Waited through dinner We were there at 3:00 for check-in and told the room was not ready. Along with many other people who were waiting. We were told to come back in 45 minutes. Later, we were told that the room was still not ready and that they are having a hard time keeping up with a noon check-out and a 3 pm check-in. After waiting for nearly 2 hours, the room was ready.

Business response:

Hi Erin, I'm very sorry to hear about the delay you experienced with your reservation. I know our team worked as hard as they could to make sure rooms got turned over in a timely manner, and I can imagine how frustrating it must have been to sit and wait past the posted check-in time. The posted time of 3pm is when our check-in time typically begins, but doesn't necessarily mean all rooms in the building are available at that time, it depends on the night before and check-outs in the morning. Thank you for providing your fee... read more

Steven

a year ago

Jr suite was dirty, dusty and had old orange juice left in the fridge. Dust everywhere and food under the couch.

Business response:

We sincerely apologize for the unsatisfactory condition of your suite. It's regrettable to hear about your experience with the cleanliness issues you encountered. We take great pride in maintaining high standards of cleanliness, and it's clear we fell short in this instance. We would appreciate the opportunity to address your concerns directly and make things right. Please contact us at (812) 423-5002 to discuss this matter further. Your feedback is valuable to us as we strive to improve our services.