Eldorado Resort Casino

3.9

Hotels
Reno, NV

About this business

Hospitality Hotels

Location details

345 N Virginia St, Reno, NV, 89501, United States

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Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

3.924,149 reviews

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Nielsen

17 hours ago

Very Good

Maria

3 days ago

Graat Nothing all it’s good I liked all , it’s beautiful

Business response:

Thanks a million for the lovely feedback, Maria! We’re so delighted you enjoyed your entire stay and found it all so beautiful. It truly means the world to us that you had such a fantastic time. We look forward to hosting you again very soon!

Angel

3 days ago

No está mal, pero esperaba algo mejor. La habitación no era como la de la foto, era vieja y los pasillos huelen a pipí. El personal, Dennis es una persona muy atenta y servicial, es amable y explica bien.

Business response:

Gracias por compartir tus impresiones, Angel. Agradecemos mucho tu opinión y queremos que sepas que la tenemos muy en cuenta. Sentimos mucho que la habitación no se pareciera a las fotos; entendemos perfectamente tu decepción. También lamentamos el estado de la habitación y los olores del pasillo, ya que no es la experiencia de calidad que buscamos ofrecer. Por otro lado, nos alegra mucho que Dennis haya causado tan buena impresión. Nos complace saber que su ayuda y su comunicación clara fueron tan importantes, y sin duda le... read more

Rhoades

a week ago

Pleasant The beds were totally uncomfortable The friendly staff

Business response:

Thank you for taking the time to share your experience with us. We are truly disappointed to hear that the beds were totally uncomfortable during your stay, as we want all our guests to have a restful and pleasant experience. We sincerely apologize for the inconvenience this may have caused you. On a brighter note, we genuinely appreciate your kind words about our friendly staff, as they work hard to ensure every guest feels welcomed and well taken care of. It is wonderful to know that their efforts made a positive impressio... read more

Scott

a week ago

Room was amazing staff was amazing i will be back the cost of drinks downstairs I would like to stay there and drink. a Moscow mule was made wrong it was made with lemon juice out of a carton and vodka....... correctly made it is ginger beer and vodka price was 20.00 we got a suite for the cost of Marriot it was beautiful

Business response:

Scott, thanks so much for sharing your thoughts with us! We’re delighted you loved the suite and that our team made such a great impression. It truly means a lot to know you enjoyed your stay and are already planning to return! We’re sorry about the Moscow mule, though. You’re spot on—it should definitely feature ginger beer and vodka, and we apologize for the oversight. We also appreciate you flagging your concerns regarding drink pricing. Your feedback is super helpful, and we’re already working to sharpen our cocktail se... read more

Charlene

a week ago

Good

Elmor

a week ago

Very Good A liftre sokat kellett várni, persze sok vendégnél nem is csoda, de az, hogy lent a szerencsejáték gépeknél többen is dohányoztak szintén zavaró. Nekem végülis csak egy útközbeni megállásra kellett az éjszaka miatt, erre pont megfelelő ha már úgyis vezettél 5 órát.

Business response:

Köszönjük szépen, Elmor, hogy időt szakított arra, hogy megossza velünk visszajelzését! Őszintén elnézést kérünk a hosszú liftben való várakozás okozta kellemetlenségekért a tartózkodása alatt. Teljesen megértjük, mennyire frusztráló lehet ez, különösen egy hosszú, 5 órás autóút után. Azt is mélységesen sajnáljuk, hogy a játékgépek közelében lévő dohányzás kellemetlenséget okozott Önnek, és megértjük, hogy ez mennyire zavaró lehetett Önnek és a többi vendégnek. Köszönjük, hogy felhívta a figyelmünket ezekre az aggályokra, mi... read more