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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Exceptional
Good Toilet was cracked and leaking water.
Business response:
Thank you for sharing your experience, Mcdaniel. We regret the cracked, leaking toilet and sincerely apologize for the inconvenience this caused during your stay. This is certainly not the standard we strive to maintain for our guests, and we appreciate you bringing it to our attention so that we can address it promptly.
Loved the stay would book again in the future Bed topping was little uncomfortable. Bottom sheet pinched up leaving you laying on a fold Location is nice friendly staff clean rooms
Business response:
We're sorry to hear that the bedding wasn't as comfortable as it should have been, Anthony — we appreciate you bringing that to our attention. We'll certainly take your feedback on board to ensure our guests have the best possible sleep experience. On the bright side, we're so glad to hear that you enjoyed the location, found our staff friendly, and appreciated the cleanliness of your room. It truly means a lot to us to know that those aspects of your stay stood out in a positive way. We'd love to welcome you back in the fut... read more
Very Good
Good Time soon for a maintenance in room wall paper starting to heal or lift from wall. Restaurant was great
Exceptional
On of Reno’s best hotels Kinda expensive Beautiful classy hotel
Business response:
We are so happy to hear you enjoyed your stay at our beautiful, classy hotel, Michael! It truly means a lot to us to know that you appreciated the atmosphere and elegance we strive to provide for all of our guests. We understand that pricing can be a concern, and we genuinely appreciate you sharing your honest feedback with us. We always aim to deliver an experience that reflects the quality and comfort of our hotel, and we hope that the overall experience made it worthwhile. We look forward to welcoming you back again in th... read more
Es muy cómodo Que olía un poco a sudor La vista, la facilidad de que te queda todo cerca
Business response:
¡Qué alegría saber que disfrutaste tanto de la comodidad, las vistas y la ubicación; para nosotros es fundamental que te sientas como en casa! Lamentamos mucho lo del olor, ya que entendemos que pudo incomodarte, así que nos pondremos manos a la obra para que no vuelva a pasar. ¡Ojalá podamos recibirte muy pronto y ofrecerte una estancia todavía mejor!
Very Good I can't really think of anything We live in Reno we evacuated for the Hawk fire so we just drove to the casino but the food was good staff that we interacted with were nice
Business response:
Your positive feedback means a lot, Keith. We're so sorry to hear about the Hawk fire and the difficult situation that brought you our way, but we're truly glad we could provide some comfort during such a stressful time. It's wonderful to hear that the food and staff helped make your stay a little more enjoyable. Our team always strives to create a welcoming atmosphere, and it's heartwarming to know that came through when you needed it most. We hope things back home in Reno improve quickly and that you and your loved ones st... read more
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,488 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open tomorrow at 12:00 p.m.