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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Pleasant Room service not that good food was very cold when it arrived with no way to reheat it
Business response:
We regret to learn about the cold food, Pearson. We sincerely apologize for the disappointing room service experience you had during your stay with us. It is certainly not the standard we aim to provide, and we completely understand how frustrating it must have been to receive cold food with no means to reheat it. We appreciate you taking the time to share your feedback with us, as it helps us identify areas where we need to improve. We hope that despite this experience, you will consider giving us another opportunity to pro... read more
Comfortable enough for convenience and length of stay Bathroom shower handle and sink handles were damaged to where hot and cold didn’t work properly Convenient to bowling center which was purpose of trip
Business response:
We are ecstatic to hear that the stay was convenient for your bowling trip and that our location served its purpose well! We sincerely regret that the bathroom fixture issues, particularly the damaged shower handle and sink handles affecting the hot and cold water functionality, had an impact on your overall comfort during your stay. We understand how important properly functioning bathroom amenities are to a comfortable experience, and we are truly sorry that this fell short of expectations. Your feedback is incredibly valu... read more
Pleasant Run down, wrong room type, horrible check in, super slow elevators
Business response:
We sincerely apologize for the room type mix-up, the slow check-in experience, and the elevator delays you encountered during your stay, Gary. We completely understand how frustrating it must have been to receive the wrong room type, and we are truly sorry that your check-in process did not go smoothly. The elevator delays only added to the inconvenience, and we regret that these issues impacted your overall experience with us. We appreciate you taking the time to share your feedback, as it helps us understand where we fell ... read more
Very Good
Good Room was old and tired. Shower in tub was not handicapped. It was a handicapped room. Good location. Beds and pillows were awesome
Business response:
Thank you for taking the time to share your feedback with us, Cynthia. We have carefully noted your comments regarding the room and shower experience. We sincerely regret that the room felt old and tired, and we are especially sorry to hear that the shower in the tub did not meet the accessibility needs expected of a handicapped room. We understand how important it is for a designated handicapped room to be fully equipped with the appropriate accessibility features, and we apologize that this fell short of your expectations ... read more
Exceptional
Nice place to stay Nothing Very nice people
Business response:
Thank you so much for your wonderful feedback, Deborah! We're truly thrilled to hear that you enjoyed your stay with us and found our team to be welcoming and pleasant. It means a great deal to us to know that both the place and our people left a positive impression on you. We hope to have the pleasure of welcoming you back again soon!
Exceptional
Great value while in Reno Smoke walking thru the casino Roxy is an excellent restaurant!
Business response:
Thank you for taking the time to share your experience with us, Robert! We're so glad to hear that you found great value during your stay in Reno, and we truly appreciate your kind words about Roxy restaurant — we'll be sure to pass along your compliments to the team there! We are sorry to hear that the smoke in the casino was an inconvenience during your visit, and we understand how that can be bothersome. We hope that despite that, the overall value of your stay and your dining experience at Roxy made your time in Reno a m... read more
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,068 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open at 12:00 p.m.