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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Experience the excitement of Eldorado Resort Casino in Reno! Relax in one of Eldorado Reno's newly remodeled luxurious hotel rooms and suites. Our New Rooms feature sleek, high-quality furniture in rich, dark woods; all new eye-catching lighting to brighten the overall ambiance; new carpet in a striking black and gold pattern that adds a modern flair; and plush side chairs to add an extra touch of warmth to the fresh new style. King rooms now have a sleeper sofa for added comfort and convenience. The rooms also feature fine ... read more
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Room has a musky smell Pillows had no stuffing Sheets had stains on them A/c was not cool
Business response:
We sincerely apologize for any inconvenience you experienced during your stay. We take the comfort and cleanliness of our rooms very seriously, and we are disappointed to hear that we fell short of your expectations. Your feedback is important to us, and we will use it to improve our services. Thank you for bringing these issues to our attention.
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Business response:
We are absolutely thrilled to hear about your experience at Eldorado Resort Casino. Thank you for your positive feedback!
Hotel was convenient place to stay for my son's graduation. It was clean and although the room I was given was not one of the updated ones like one of my other sons had it was after all just a place to sleep! I checked in at 11pm and checked out at 7am and so being charged the resort fee of $41.93 in my opinion is outrageous as I did not use any of the facilities at the hotel including parking as I did not have a car! The only thing I did was eat at the 24 hour coffee shop which was so overpriced it was ridiculous - $17.99 f... read more
Business response:
Thank you for sharing your concerns. We apologize for any inconvenience you experienced during your stay. We understand your frustration regarding the resort fee, especially given your short stay and limited use of our facilities. We also appreciate your feedback about the pricing at our 24-hour coffee shop. Your comments have been noted and will be shared with our management team for review and consideration. We strive to provide value to all our guests and your input helps us improve our services.
Had a wonderful two night stay. Was in town for a concert at the Virginia Street Brewhouse and was conveniently next door. Quiet and clean room with excellent room service to boot. Will be staying again for future visits!
Business response:
We are delighted to hear about your wonderful stay! Your comments about our quiet, clean rooms and excellent room service are greatly appreciated. Thank you for choosing Eldorado Resort Casino.
This is our favorite place to stay
Business response:
We are delighted to be your favorite place to stay! Your continued loyalty means everything to us at Eldorado Resort Casino.
We had a problem with heat in our room the first night, we called maintenance and a tech was there in 10 minutes and the problem resolved. The room was excellent, the maid service also excellent. Really enjoyed our stay and will do it again.
Business response:
We are delighted to hear about our team's quick response to the heating issue you experienced on your first night. It's wonderful to know that our maintenance technician arrived promptly and resolved the problem within 10 minutes. We're thrilled that you found the room to be excellent and that our maid service met your expectations. Your positive feedback about these aspects of your stay is greatly appreciated. We're so glad you really enjoyed your time with us, and we look forward to welcoming you back for another stay at E... read more
5 stars
Business response:
Thank you for taking the time to share your 5-star review! We are delighted to hear about your positive experience with us. Your feedback is greatly appreciated and motivates us to continue providing excellent service to all our guests. We hope to have the pleasure of welcoming you back again in the future.
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.4 star rating with 19,959 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open at 12:00 p.m.