Eldorado Resort Casino

4.0

Hotels
Reno, NV

About this business

Hospitality Hotels

Location details

345 N Virginia St, Reno, NV, 89501, United States

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Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

4.025,063 reviews

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Barbara

2 weeks ago

Loved our stay here! Every staff member we encountered was so helpful and friendly and welcoming. The property was quite big and we got lost a few times overall it was a great experience. I visited in April and I’m rebooking for July. All the food we had there in a different restaurants were excellent.

Business response:

Thank you for your review! We're glad you enjoyed your stay and appreciate your feedback on the staff, overall experience, and restaurant selection! We take guest input seriously and can't wait to see you again soon!

John

3 weeks ago

We were very upset that we didn't have hot water for showers and our room was never cleaned while we were there

Business response:

Thank you for your review and we sincerely apologize for any inconveniences you were met with during your stay! Your feedback helps us improve our guest experience. Thank you!

David

3 weeks ago

The room was nice, the property was great with plenty of options to eat. However the downfall of my room was the AC, we even had engineering come and check it out, it worked for about 8hrs and then it decided to not work as good. Honestly I wish there was a way to crack or have a fan in the window to pull in the fresh air. Then moving on to food, the central Cafe was delicious we order it from our room, and would definitely do it again.

Business response:

Thank you for staying with us and leaving a review! We appreciate your comment on the nice room, and your wonderful experience with one of the restaurants on property. We also note your feedback regarding the AC in your room was not working properly during your stay. Your detailed feedback helps us identify areas where we need to improve to better serve our guests in the future. Thank you.

Elizabeth

3 weeks ago

great staff

Business response:

Thank you for your review! We're glad you enjoyed your stay. We hope to see you again soon!

Paul

3 weeks ago

Fast to friendly check-in and out. Elevator was slow in parking. The EV charging stations in parking garage are not fast so plan accordingly.

Business response:

Thank you for your review! We're glad you enjoyed your stay and appreciate your feedback on fast and friendly front desk staff. We take guest input seriously and we hope to see you again soon!

Manuel

3 weeks ago

Business response:

Thank you for your rating! We’re glad you enjoyed your stay. We hope to see you again soon.

Pam

3 weeks ago

I didn't like the early check-in fee of $56, so we waited until 2:30 for courtesy "free" check-in. Also didn't like that the shower head was about 18 inches too low. If I decided to wash my hair, I'd have to squat to rinse!! Two hairs in the bathroom that weren't mine! The air conditioner made a rattling noise ALL NIGHT! Ugh! The sink drain glubbed constantly - kinda creepy. The remote control needed newer batteries. The bed was like sleeping on a marshmellow - VERY SOFT. Not good for old peeps with bad backs! Othe... read more

Business response:

Thank you for staying with us and leaving a review! We appreciate your comment on the near ice machine and the nice coffee machine. We also note your feedback regarding the room cleanliness, check in experience, the loud AC, bathroom condition, and dead remote. Your detailed feedback helps us identify areas where we need to improve to better serve our guests in the future. Thank you. :)

Thomas

3 weeks ago

This hotel shouldn't be rated in the 8s, I would give it a 7 at best. It is very convenient location though and the 3 casinos are all intertwined. You can walk between all three without even hardly noticing that you did.

Business response:

Thank you for staying with us and leaving a review! We appreciate your comment on the location. Your detailed feedback helps us identify areas where we need to improve to better serve our guests in the future. Thank you. :)

Larry

3 weeks ago

Crew

Business response:

Thank you for your review! We're glad you enjoyed your stay and appreciate your feedback on our staff! We take guest input seriously and we hope to see you again soon!