Eldorado Resort Casino

Business response:

We are so happy to hear you enjoyed your stay at our beautiful, classy hotel, Michael! It truly means a lot to us to know that you appreciated the atmosphere and elegance we strive to provide for all of our guests. We understand that pricing can be a concern, and we genuinely appreciate you sharing your honest feedback with us. We always aim to deliver an experience that reflects the quality and comfort of our hotel, and we hope that the overall experience made it worthwhile. We look forward to welcoming you back again in th... read more

Business response:

¡Qué alegría saber que disfrutaste tanto de la comodidad, las vistas y la ubicación; para nosotros es fundamental que te sientas como en casa! Lamentamos mucho lo del olor, ya que entendemos que pudo incomodarte, así que nos pondremos manos a la obra para que no vuelva a pasar. ¡Ojalá podamos recibirte muy pronto y ofrecerte una estancia todavía mejor! 

Business response:

Your positive feedback means a lot, Keith. We're so sorry to hear about the Hawk fire and the difficult situation that brought you our way, but we're truly glad we could provide some comfort during such a stressful time. It's wonderful to hear that the food and staff helped make your stay a little more enjoyable. Our team always strives to create a welcoming atmosphere, and it's heartwarming to know that came through when you needed it most. We hope things back home in Reno improve quickly and that you and your loved ones st... read more

Business response:

Thank you so much for taking the time to share your feedback! We're really glad to hear that your stay felt both pleasant and convenient — those are exactly the kinds of experiences we strive to provide for every guest. We hope to have the pleasure of welcoming you back again soon, and we'll do our best to make your next stay even more enjoyable! 

Business response:

Thank you for your wonderful feedback, Daniel! We're so glad our front desk team was able to make your late arrival smooth and comfortable. It's always our goal to ensure every guest feels welcomed and at ease, no matter what time they check in. We hope you got the rest you needed and that your stay was everything you were looking for. We'd love to have you back with us again soon! 

Business response:

Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed the view during your stay! However, we are sorry to learn that the overall look and feel of the property did not fully meet your expectations. Your comments regarding the dated appearance and smell are duly noted, and we will certainly take them into serious consideration as we continuously look for ways to improve our guests' experience. We truly appreciate your honest input, as it helps us identify areas where we can do bette... read more