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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Everything was great and the staff were very polite and helpful
Business response:
Thank you for your review! We're glad you enjoyed your stay. We hope to see you again soon!
Room was nice for the price. Staff very friendly and helpful - especially check-in. Loved the online check out experience!
Business response:
Thank you for your review! We're glad you enjoyed your stay. We hope to see you again soon!
Overall the hotel isn’t too bad; however, I would say it is very overpriced for how old it is and how run down Reno is. We stayed in a luxury room which was spacious and clean. Had issues with the shower not getting hot one day. The pool area looks much nicer online than in real life. Staff was friendly.
Business response:
Thank you for your review and we sincerely apologize for any inconveniences you were met with during your stay! Your feedback helps us improve our guest experience. Thank you!
Very clean and helpful staff
Business response:
Thank you for your review! We're glad you enjoyed your stay. We hope to see you again soon!
Eldorado is always a great stay
Business response:
Thank you for your review! We're glad you enjoyed your stay. We hope to see you again soon!
Room was tiny and the air conditioner was not working well at all. Room was too warm. I could smell cigarette smoke in the bathroom coming either from the casino or the room next to us. As a non smoker that was not pleasant. Our first time staying there 3 years ago was much better. We were on a different side of the hotel this year.
Business response:
Thank you for your review and we sincerely apologize for any inconveniences you were met with during your stay! Your feedback helps us improve our guest experience. Thank you!
The bed sucked, lumpy and soft. Not enough pillows. The smoke alarm started beeping. Took two calls to the front desk in an hour to get maintenance to come to change out the battery. But the maintenance guy was very nice.
Business response:
Thank you for staying with us and leaving a review! We appreciate your comment on the quality of the beds. We also note your feedback regarding response times. Your detailed feedback helps us identify areas where we need to improve to better serve our guests in the future. Thank you. :)
The hot tub wasn't usable and alot of the escalators and the elevator in parking garage had issues.
Business response:
Thank you for your review! We're glad you enjoyed your stay. We hope to see you again soon!
elevators are bad and the room needs some work tiles in shower are coming off and looks like black mold behind them
Business response:
Thank you for your review! We're glad you enjoyed your stay. We hope to see you again soon!
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4 star rating with 25,161 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open tomorrow at 12:00 p.m.