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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Our stay had both positives and some significant issues. Parking garage: only 2 of 3 elevators were working, causing long waits. Check-in was smooth, and the front desk staff was friendly and helpful. The biggest issue was the hotel elevators. For most of our 3-night stay, only 2 of 6 were working. On checkout day, we waited 15 minutes on the 14th floor. When I called the front desk, I was told only 1 elevator was operational. We could also hear what sounded like someone stuck in an elevator. With a flight to catch, we had n... read more
Business response:
Thank you for staying with us and leaving a review! We appreciate your comment on the positive side of your stay as well we do sincerely apologize for any inconvenience this may have caused you during your stay with us. We also note your feedback regarding on the elevators and AC issues we take. Your detailed feedback helps us identify areas where we need to improve to better serve our guests in the future. Thank you. :)
Room was clean. But shower bath was very slow draining.
Business response:
Thank you for your review! We're glad you enjoyed your stay and appreciate your feedback on the bathrooms. We take guest input seriously and we hope to see you again soon!
Great experience, staff was very helpful throughout our stay.
Business response:
Thank you for your review! We're glad you enjoyed your stay and appreciate your feedback on your stay We take guest input seriously and we hope to see you again soon!
Clean room
Business response:
Thank you for your review! We're glad you enjoyed your stay and appreciate your feedback on our clean rooms! We take guest input seriously and we hope to see you again soon!
Good rooms
Business response:
Thank you for your review! We're glad you enjoyed your stay and appreciate your feedback on our rooms!! We take guest input seriously and we hope to see you again soon!
Nice place
Business response:
Thank you for your review! We're glad you enjoyed your stay. We hope to see you again soon!
The hotel and casino were uncomfortably hot. Also the room we stayed was uncomfortably hot. We set the thermostat to 60 degrees and when we came back to our room hours later it was still hot. A plus was the bed was very comfortable and the Sushi Restaurant at the hotel was very good.
Business response:
Thank you for staying with us and leaving a review! We appreciate your feedback regarding the temperature of the room. Your detailed feedback helps us identify areas where we need to improve to better serve our guests in the future. Thank you.
Clean rooms, clean establishment, good food, friendly
Business response:
Thank you for your review! We're glad you enjoyed your stay. We hope to see you again soon!
My overall experience was nice. My room was clean, but a bit dated. The shower could have been warmer. The staff were great. I will probably stay here again on my next visit to Reno.
Business response:
Thank you for your review! We're glad you enjoyed your stay. We hope to see you again soon!
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4 star rating with 24,808 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open tomorrow at 12:00 p.m.