Eldorado Resort Casino

4.1

Hotels
Reno, NV

About this business

Hospitality Hotels

Location details

345 N Virginia St, Reno, NV, 89501, United States

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Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

4.124,210 reviews

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Shahab

a week ago

Pleasant 1. Wifi was never any good. You'd think with a resort fee the wifi would be phenomenal. 2. When we checked in only smoking rooms were available. So we had to move all of our stuff the next day into a non-smoking room once others checked out. Cost and location. Free parking.

Business response:

Thank you for taking the time to share your feedback with us, Shahab. We sincerely apologize for the inconvenience you experienced with the WiFi during your stay. We completely understand your frustration, especially given the resort fee, and we agree that the WiFi experience should have been much better for you. We are actively working to improve our WiFi connectivity to ensure a more seamless experience for our guests. We also want to express our sincere apologies for the room situation upon your check-in. We understand h... read more

Gray

2 weeks ago

Wonderful No hot tiub. Very quiet. Comfortable beds.

Business response:

Thank you for sharing your experience, Gray! We're glad you enjoyed the quiet atmosphere and comfortable beds.

Eva

2 weeks ago

Very Good

Sandi

2 weeks ago

Not worth the cost We were to have joining rooms but after waiting for hours for our 2nd room to be cleaned it was given to someone else. The original person that checked us in was great, the 2nd lady that gave our connecting room to someone else was rude and unfriendly. Very disappointed with her and how we were treated. The hotel hallways were dingy but the beds were comfortable. The casino is nice. It was very expensive for 2 nights, 2 rooms (Hot August Nights) we booked a year in advance and we were not treated well. Wou... read more

Walter

2 weeks ago

Good

Diaz

3 weeks ago

Wonderful

Hunter

3 weeks ago

Wonderful

Boyd

3 weeks ago

Friendly. Would return The first room we were offered had no view despite paying for it Lots of choices round about and the view

Business response:

Thank you for taking the time to share your feedback with us, Boyd! We truly appreciate your kind words about our friendly service, and we are so glad to hear that you would consider returning to stay with us again. We have noted your concern regarding the room view issue, and we sincerely regret that the first room you were offered did not meet the view expectations you had paid for. That is certainly not the experience we want for our guests, and we are sorry for the inconvenience this may have caused. On a positive note, ... read more

Ahmet

3 weeks ago

A clean and comfortable stay that could be even better with a few modern updates. Although everything was clean and functional, some of the furniture and fixtures felt quite dated, with a 1970s–80s style. I understand this is fairly common in older properties in America, but I think some updates and modernization would make the place much more comfortable and attractive. The property was clean, comfortable, and very functional. I had a pleasant stay and everything I needed was available. The check-in and check-out process wa... read more

Business response:

Thank you so much for taking the time to share your detailed feedback, Ahmet! We truly appreciate your honest and thoughtful review. We are really glad to hear that you found the property clean, comfortable, and functional, and that everything you needed was available during your stay. It is also wonderful to know that the check-in and check-out process was easy and convenient for you. We appreciate your understanding regarding the older style of some of our furniture and fixtures, and we genuinely value your suggestions on ... read more