Elephant Insurance

Charles M 

on BBB

5 years ago

I called to cancel my insurance as I was going with a different insurance company. The customer service representative I spoke with at Elephant assured me that after the current month, it would be cancelled. But they kept charging me and after I called them about it, they said there was nothing they could do about it and they reported it on my credit reports. Very poor business practices. If I treated my customers like they do, I would be out of business. 

Brenda o 

on BBB

6 years ago

I am absolutely appalled by the way my claim has been and still is being handled. As a single mother of 3 children I have to make it to work to pay the bills. I totaled my (they made me remove my vehicle type here) almost 6 weeks ago. I was forced to rent cars to get back and forth to work. I couldnt afford to keep doing that so I went and bought a car and have been forced to finance it due to the fact I still have not been paid off on my total loss of my paid for vehicle. I have never heard of an insurance company taking 6 ... read more

Paul H 

on BBB

6 years ago

Been with this insurance company for over a year. Most of the time I had a good experience until I cancelled my policy for cheaper insurance. When I was cancelling my policy I was harassed on the phone to not cancel. I let them talk me into getting a new quote but it was still more expensive than what I wanted to pay. So I cancelled. Fast forward three months later and I get a letter in the mail from a collection agency, wanting money for Elephant Insurance for *** ******* ****** *****dollars and some change. I contacted Ele... read more

ronnie m 

on BBB

6 years ago

Don't do business here terrible claims reps still waiting to close claim on total lost filed june now july you have at least 15 people telling you different information on your claim the worst, If it was left up to me I would give them no stars. 

Kenisha T 

on BBB

6 years ago

I got insurance with them I'm May of this year. They asked me about everyone in the household, I explained to them who they were and that I was the only driver. I went to pay my car insurance the next month and they cancelled my insurance because someone that use to live in my household had a suspended license in another state. Then they wanted me to show proof of insurance elsewhere for the other people and I told them they didn't have a license or a car. So they wanted to add them on for $*** a month, then they had a nerve... read more

Thomas L 

on BBB

6 years ago

I spoke to 3 different people about why Elephant cancelled my policy without notice after accepting the recent payment 5 days earlier. The first person I spoke with was rude and refused to transfer me to a supervisor even after asking over ten times, even said they had no supervisor. Called the same number on a different phone while on hold in the original call, that lady hung up on me when I insisted to speak to a supervisor. Next was someone from another department who started to refuse a supervisor, then gave in and trans... read more

Sonia M 

on BBB

6 years ago

Awful customer service!! They drafted my account after I had canceled my policy. They never notified me they were going to do this. I called to find out why they drafted my account and asked to speak with a supervisor but the supervisor refused to take my call. 

Charlie M 

on BBB

6 years ago

After reading the reviews, I don't know how this company is still in business! 

Samantha S 

on BBB

6 years ago

Sure, Elephant has been great for the past 6 years I have been with them. Until recently, when I had an accident. Now I have been ghosted. Voicemails are ignored, emails are ignored. The only time it seems like someone replies is when I call and talk to a general adjusted, whom leaves notes. It has been over two weeks. After the first week I called and a nice adjusted helped me and told me "your file has just been sitting for 4 days, and I don't know why." Huh? You mean I pay my bill every month and the moment I need my insu... read more