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Elephant Insurance
- Insurance
- Richmond, VA
About this business
Elephant Insurance is an auto insurance company that provides consumers with the tools and advice they need to buy and use auto insurance. Elephant is known for its customer focus, innovative pricing, and inclusive work culture. Headquartered in Richmond, Virginia, Elephant is a wholly owned subsidiary of Admiral Group, plc., a FTSE 100 company and one of the U.K.’s leading insurers with a presence in eight countries and millions of customers worldwide. Elephant is a certified as a Great Place to Work®.
Location details
8801 Park Central Drive, Richmond, VA, 23227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company overcharged us after we had called in to have an accident removed in January and now they say they never received a call and they are not able to remove the accident until March so we are being charged ***for March and February we paid ******. The actual bill for April and going forward is 230 which is what we should have been charged for feb and March if the accident was removed when we asked it to be removed in January when it took place. They quoted us yearly for ******** and now we are actually paying closer... read more
The fact that during this crisis the CEO, the board, or whoever is considered executives encourage shady practices is shameful and will soon come to light. You’re praying on the people you insure at a horrible time in the world, but not this guy. You tried to raise my rate by $** a month when nothing has changed. No new accidents or tickets, but yet try to milk your customers when they are worried about staying healthy, their family staying healthy, and overall surviving during this scary time. I can only hope that everyone ... read more
I think the reviews speak for themselves in regards to this company. Everything that's been said I can relate to and unfortunately the oversight for this insurance company needs to be contacted and pointed to this page. I can understand one offs or even two to three people having a bad experience with a company but hundreds? That's different.
Once you file a claim with this company you get horrible customer service. The claims process is long and they have the rudest people working the claims including Management. The accident I filed a claim for was not due to my fault but I filed with Elephant because the other insurance company was taking to long. Once my claim got assigned to a Claim Representative that’s when the horrible service began. I was spoken to like I didn’t pay premiums each month keep in mind my premiums are not cheap over $*** month. The process w... read more
They just sent me an email saying I owe them $** because I didn't renew. I pay 6 months in full. AVOID.
One of Elephant's customers backed into my car. Weeks and weeks of waiting for them to finish the claim so I could take it to be repaired, all while their adjuster ignored our phone calls and emails and I'm driving a scraped and dented car. We finally got a response and a check in the mail (my car is paid for). The check was about 1/3 of what it will cost to repair my car according to the body shop. They asked Elephant to re-evaluate their estimate. No response for days from the adjuster or Elephant. After over a week of bor... read more
Dealing with Elephant is a one way street- no one seems to know or have the authority to use common sense. It has been a exercise in pure frustration for over 3 months. I would have been better off it I had been hit by an uninsured or hit and run driver than the other driver being insured by Elephant. I was hit by an Elephant insured while I was stopped in mid July- the accident was investigated by Richmond police. Elephant has no viable policy or liability defense- yet 3 months later they have done nothing. They do not init... read more
These people should be out of business! I recently purchased them, and left them in less then a month. I filed a claim because I was a victim of a hit and run, and they refused to do their job. They wanted me to start calling everyone around, and taking care of it for them. All the calls are recorded so I made sure that they heard me when I said that I was leaving them because the claim adjusters, and supervisors do not know how to do their job. They are rude, and basically tell you for YOU TO DO there job because they are t... read more
My car was hit from back by a driver insured by Elephant insurance. Elephant insurance denied the claim based on lies of their insurer without calling me, witness or police. I even sent dash cam video which clearly proves the other party's fault. Waiting for ever to get a alive person in the claim department. Maybe their rate is cheaper and the service is horrible.
Frequently asked questions about Elephant Insurance
How is Elephant Insurance rated?
Elephant Insurance has a 4 star rating with 3,966 reviews.
When is Elephant Insurance open?
Elephant Insurance is closed now. It will open at 8:00 a.m.