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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Eleras Group sent me a letter saying my automobile warranty had expired. This is false advertising!!! I own a 2020 Audi Q8 which has 18 months left on the original factory warranty. This Company should not be allowed to remain in business!!!!! I am 70 years old, I don't appreciate their attempting to sell me something I don't need.
Business response:
Hi ****- we apologize if you feel we were misleading you. Most manufacture coverage does expire in 3 years and or ****** miles. We are not trying to mislead you. The fact that you are 70 years young, we do not know the age of our consumers. What we do at The Eleras Group is is make sure consumers vehicles are covered with great protection plans in the event of a break down so they do not come out of pocket for any repair costs. If you would like your name removed from our mailing list we will be happy to do that if you call... read more
HORRIBLE AF! Found out this company is a scam. Whatever you do don't do any business with them & call to dispute any payment you gave them. They will keep harassing you for you payments and they stop contacting me. Please dont fall for anything they say. Check with your dealership regarding them. Lying stating they do business with Eldorado chevy COMPETLEY LIARS!
Business response:
To Whom It May *********** Eleras Group is not a scam. We are sorry you feel you were mislead. All our calls are recorded for quality assurance. We had this call reviewed, at no time did our service representative say we do business with **************. We do business with dealerships and repair facilities nationwide. Please call our customer service department @ ************ and we will assist you with your account.Once again we apologize for any inconvenience.Thank you.
If you ain't a trained WWE fighter, you will be after wrestling with these folks over the phone because ****. You come up better fighting a **** psych patient with dementia because these folks are just like them. Looking at these comments, and google reviews, they're lying to everyone saying they're part of a certain car brand when really it's a 3rd party system. Then you confront them about the lies, they become really aggressive. Claim they're better than any other car warranty when they're actually nobody. The fact this c... read more
Business response:
To Whom It May ********** are sorry to hear you had a negative experience with The Eleras Group. I want to assure you, your name has been removed from our mailing list. We are sorry for any inconvenience.Thank you.
Horrible liars!!! I had this company for a few months. I decided to cancel and go with a different company. I called Elaras they assured I would get the balance of my monies I had already paid after pro-rating. I was told it would take 60 business days to go thru the process. That was October 25, 2022 and today is March 11, 2023. I keep getting the run around each time I call. I'm not sure the balance I am owed . I'm thinking at least one thousand dollars at minimum! I am a widow and desperately need your help in this matter... read more
Business response:
Hi ****-I want to assure you that your refund will be mailed out March 24th. I apologize it has taken so long to receive your refund. If you would like to call in Friday, March 24th we can give you a check number and amount.Once again we apologize for the inconvenience.Thank you.
Horrible liars!!! I had this company for a few months. I decided to cancel and go with a different company. I called Elaras they assured I would get the balance of my monies I had already paid after pro-rating. I was told it would take 60 business days to go thru the process. That was October 25, 2022 and today is March 11, 2023. I keep getting the run around each time I call. I'm not sure the balance I am owed . I'm thinking at least one thousand dollars at minimum! I am a widow and desperately need your help in this matter... read more
SCAM Stay far away from this company! Turn around and run. I’m assisting my elderly parents who were paying $308.00 per MONTH for a car they got rid of two years ago! They thought they were going to lose their coverage,
Business response:
To Whom It May ********if you would call our customer service department @ ************ we will gladly assist you with the cancellation of your parents account. We DO not make any outbound calls so this would be something your parents called The Eleras Group about. We can not find their account under your name and want to help you get this matter resolved.We look forward to hearing from you.Thank you.
This is the by far the worst company I have ever came across… Fake dealership post card with FALSE INFO and failed to tell me it’s 149.00 a month after realizing that once I received my package. They made it sound like it’s a one time payment. When I called customer service to cancel and told him what had happened he made it sound like it was my fault for not realizing t wasn’t a one time payment if it sounded to good to be true… If they can’t be up front with you IT’S A RED FLAG!!!! Then trying to cancel it turned into a 20... read more
Business response:
To Whom It May *********** our calls are recorded for quality assurance. We did ask ***************** to pull this recording and what the results were of these calls.Our findings were: Our sales representative explained in detail the down payment amount and the additional 24 monthly payments. You called back in 2/17/2023 and spoke to our customer service representative he explained in detail the terms and conditions of the contract. At that time you agreed to keep this coverage in place for your vehicle. You called in on 2/2... read more
Postcard mailers designed to look like it came from Toyota so the owners will believe that they are going to loose their already paid for service contract will become null and void if you don't respond to the postcard.
Business response:
To Whom It May ********If you call our customer service department @ ************, we will gladly remove your name from our mailing list.Thank you.
Poor customer service, very combative and confrontational about cancellation. Please review there google review’s before going with this company
Business response:
To Whom This May ********** are sorry you felt you were not being heard when you requested to cancel. It is our reps *** to get to the reason why a customer wants to cancel, especially when they have invested so much into the policy.The Eleras Group does not condone rude or combative behavior from our representatives. This will be addressed by the proper department.This account has been cancelled.Once again we are sorry for any inconvenience this has caused.Thank you.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2 star rating with 699 reviews.
When is eleras group open?
eleras group is closed now. It will open tomorrow at 10:00 a.m.