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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
They are scammers! They dont hold up there end of the bargain when its time! Theyll send you in a loop for hours. When you start asking questions with customer service its like they get a brain fog and dont know what to say or do. Ive been making payments and My car needed repairs and moral of the story it never happened! I was scammed.
Business response:
To Whom It May Concern:Thank you for sharing your feedback with us. We're sorry to hear that you were dissatisfied with your experience.Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. Our records indicate you called in with questions about a claim and they gave you the admins phone number.We apologize for any inconvenience this has caused you.Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future... read more
Yes I to was trying to cancel my account and they kept on an on just give it 30 days then I read the reviews saying when u tell them to cancel it they don't until u are charged next month so I just canceled my account BAD BUSINESS
Letter came in the mail about the warranty on my car was going to expire and that they were with the dealership where my car was purchased. Called this company and the amount agreed upon was not honored and the payment was *************** refuses to cancel this policy so I've had to freeze my banking card and dispute the charges. The past week this company has tried several times to push payment that is almost triple the amount.I want my name removed and so called policy cancelled!
Business response:
To Whom It May Concern:Thank you for bringing your concerns to our attention regarding your experience with our business. We do have a cancellation policy and need for you to call customer service to cancel. They will help you with that. Please call ************. Thank you.
I tried to call and cancel the contract but was left on hold and then eventually hung up! I need this cancelled immediately!
Business response:
To Whom It May Concern:We apologize that you were on hold on. We do our best to answer calls in the order they are received. We do need you to call back to get your policy canceled because there is more information they need in order to do so. Thank you.
This group sends out official looking info about your car needing a service contract that looks official & my 96 year old mother paid them thinking it was from the dealer they have their car leased through. When I called the company to have the coverage stopped, the man speaking with me was sarcastic & rude. Asking if my parents wanted the contract stopped or me. He then began telling me I was interrupting him & being disrespectful. I hung up & will deal with the credit card company fraud department. I really don't want to l... read more
This company stole my information, sent me a fraud mail and told me my car warranty is expired, asked me to call for their warranty service.
Deceiving letters in the mail and request information over the phone. Luckily, I asked a lot of questions before offering my private info. One of the things I did was call my deal shop to confirm the company name given over the phone. They were not familiar with the name.Please ask questions before you give any personal information. It does not seem safe.
This company had me thinking my warranty was about to expire and when I called my actual dealership were I purchased the car they had no idea what I was talking about and said my warranty wasnt about to expire ! I also was told I would be pay 275 and now Im receiving a bill for ***** that I wasnt aware of they never told me I would be paying this price other wise I wouldnt have fell for it and also charged my card twice when taking the money ! Im very upset
I made a mistake and turns out that I don't need this coverage. I kept getting letters from them and thought they were affiliated with the dealership where I bought my new car in October and that it was something I had to do. I already have a 6-7 year warranty on the car and I also have car insurance. Again, I must emphasize that the letters I was receiving I thought was official correspondence and was something I needed to do. Upon closer investigation, it turns out that it wasn't. When I called the customer service number ... read more
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.3 star rating with 811 reviews.
When is eleras group open?
eleras group is closed now. It will open on Monday at 8:00 a.m.