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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Please do not buy anything from this group. Its a waste of money, and the customer service is terrible. I asked to cancel my plan, and the guy wouldnt cancel it, until we had a proper adult conversation. He compared me ;who just simply asked to cancel the plan, to his 6 year old kid. I spent 15 minutes, arguing with the dude, to cancel my plan.
Business response:
We appreciate the opportunity to respond. We regret that your experience with our representative did not meet your expectations. We take customer service concerns seriously and would need additional information to review the interaction. Please contact our *************************** for assistance with your cancellation.
RESEARCH BEFORE YOU MAKE THIS MISTAKE. Realized I fell for their trap, this is not the extended warranty Ive already paid for at the dealership - Eleras letter said I only had a few days to activate my warranty and I fell for it. I realized my mistake months later after paying $170 a month for three months. Called to get it cancelled or figure out how and they used their sale tactics to play games around it indefinitely, they will not cancel over the phone - just empty promises. Finally got some contract information in a pam... read more
Business response:
We appreciate the opportunity to respond. We understand the consumers concerns regarding the purchase and subsequent cancellation request for the vehicle service contract. We take cancellation requests seriously and would like the opportunity to review the consumers account and confirm the status of the cancellation, including any applicable refund or payment concerns. Please contact our *************************** so we can review the account and assist with resolving this matter.
These guys r nothing but bullies I tried to cancel my extended warranty with them they just try to get you upset. We already have another policy with the dealership we bought the car with.Eleras will not let us cancel they give reasons for about 30 minutes worth but they will not give us a cancellation Please help us to get this solved.These guys r BULLIES
Business response:
Were sorry to hear about your experience and understand your frustration regarding your request to cancel the vehicle service contract.Unfortunately, were unable to locate the customers account based on the information provided in this review. To protect our customers privacy and ensure we address the correct account, well need the customer to contact us directly so we can verify the account, review the cancellation request, and assist with the next steps.Please contact our customer service team so we can look into this matt... read more
I had a policy in effect for several months, I sold the truck and requested a refund. They said it would take about 60 days. I called back 90 days later and was told I was due a refund and they would mail it that Friday. I never received it.I called back Sep 3 and talked to MACO and he told me I would get no refund due to a claim but he didn't know how much i paid or the amount of the claim, and didn't care. He said I was to receive no refund. I asked to talk to a manager and was told manger was not available. He refused to ... read more
Business response:
Were sorry for the frustration the customer experienced and apologize for any confusion regarding the refund. Our records indicate that a refund check was mailed on July 9. If the customer has not received the check, we encourage them to contact our *************************** at ************ so we can assist with reviewing the status and next steps. We appreciate the opportunity to address this concern.
Fear Tactics and Rude Employees - Continued to get these postcards telling my I had not activated my warranty and would be liable for future repairs. The postcard makes it appear to be aligned with *** and that I needed to take action with two weeks before the opportunity expired. I can only imagine how many people get taken by the tactics. When I call and asked hard questions...I was told I didn't know what an extended warranty was, both call were handled by rude staff and I was hung up on by their callers especially when I... read more
Business response:
Were sorry to hear about your experience. We take customer concerns regarding our communications and service seriously. We would appreciate the opportunity to review your concerns and address them directly. Please contact our *************************** at ************ so we can assist you.
These people sent me a letter in the mail that was meant to look like a warranty that I had already purchased just not activated yet. Once I looked into it I realized it was spam that was made to look urgently important and about to expire in which case I world lose my protection. Another car warranty content trying to freak people out in order to sell their "protection". What a joke!
Business response:
Thank you for sharing your feedback. We are sorry to hear that our mailing created confusion or concern.Our mailings are advertisements offering the opportunity to purchase a vehicle service contract. They are not intended to represent that a recipient already has coverage with our company or that existing protection is about to expire. We strive to clearly disclose the nature of our offers and that they are not affiliated with any vehicle manufacturer, dealership, or lender.We value feedback like yours and will share your c... read more
DO NOT SIGN UP WITH THIS COMPANY!This company is a scam. They make it seem like they are an extension of your car's manufacturer or warranty department, but they are NOT.I called multiple times, and every single time it sounded like the exact same person answering the phone, just using a different name. They kept telling me they were transferring me to an "account manager," but there was never any account manager. I was left on hold for over 35 minutes. One representative would tell me everyone was busy, then another would s... read more
Business response:
Thank you for sharing your feedback. We regret to hear that you are dissatisfied with your experience.We take concerns regarding enrollment, billing, and customer service seriously. We would like the opportunity to review the details of your account, including the information provided during the enrollment process, your billing history, and your interactions with our representatives.At this time, we are unable to fully address the concerns raised in your review without reviewing your account. Please contact our *************... read more
I received a scam via **** claiming I hadn't contacted them about my vehicle service contract and by neglecting to activate my coverage I'm liable for all repairs. I do not have a vehicle service contract. I also had to scour the letter to find the name of the company (in small letters at the very bottom of the paper) I saw the same scam went to ***** owners reported on this site. Letter was signed ******* *****. This is the biggest scam I've received in a long time.
Business response:
Thank you for sharing your concerns. We are sorry to hear that our mailing caused frustration. Our company is a legitimate provider of vehicle service contracts, and our mailings are advertisements intended to inform consumers of available coverage options. They are not intended to indicate that a recipient currently has a vehicle service contract with us.
I called to cancel my coverage for personal reasons and the first associate wanted to know why I wanted to cancel and what negative info was shared with me that makes new want to cancel then she transferred be to another Associate that drilled me as well. I thought at got off on a good start talking about the ************ Shores then she sent me a copy of my policy & was explaining the coverage but then when I started asking questions gif my understanding things went left and she cut me off and ready to shut the conversation... read more
Business response:
To Whom It May Concern: Thank you for sharing your feedback. We are sorry to hear that your cancellation experience did not meet your expectations. Our team may ask questions when a customer requests cancellation so we can better understand their concerns and ensure they have all the information needed to make an informed decision. However, we never want any customer to feel disrespected or unheard during those conversations. We take your comments seriously and will share your feedback with management for review. We apprecia... read more
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.4 star rating with 842 reviews.
When is eleras group open?
eleras group is closed now. It will open on Monday at 8:00 a.m.