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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Called to get a refund today for a policy I was tricked into getting yesterday. Lady refused to send me any confirmation of the refund being processed or the cancellation of the policy. So well see if she was telling the truth. Its 2025 email confirmation for an online purchase being reversed should be standard procedure!
The legal definition of "Fraud" is "A knowing misrepresentation or knowing concealment of a material fact made to induce another to act to his or her detriment." and the definition for "Misrepresentation" is "The act or an instance of making a materially false or misleading assertion about something with the intent to deceive." That is exactly what this company's sales person did today to sell my wife an extended warranty. I was skeptical about the call, but the car was bought and financed by my wife's mom so I did not have ... read more
My finances are tight and I needed to cut back on some expenses. Since I won't be using my vehicle often, I decided to suspend the extended warranty temporarily. I contacted the accounting department and when I spoke to a representative he did not accept that I needed to cancel my policy. He kept repeating that I will spend more money in vehicle repairs if I don't have a warranty, He also offered me a discount. But the discount was 10 dollars off and not enough to convince to stay with eleras. If I was offered the discount f... read more
This company continues to send "urgent" notices about the expiration of the warranty of my Ram. I do not want to receive any mail, email, texts or phone calls regarding this service.First of all, I have never sought extended warranty services for any of my vehicles.Secondly, the language used in the correspondence still could easilly convince nearly any naive person that they should jump on the chance to save money. According to many of the complaints, money would more likely be lost, instead.I do not own a Ram, which is my ... read more
Elaras Automotive group represents thems as being affiliated with the dealership but they are not. Please dont fall for there scam
Im trying to cancel my vehicle warranty and get a prorated refund. ( My reason to cancel is MY REASON!!!!!) with Eleras automotive group, and they are giving me the run around on canceling it! I think they are trying to buy time so they can use the non payment excuse on me. My debit card has been canceled so they keep calling me about my payment not going through. I think when a person wants to cancel a service or a supposed service should I say, of course the payment wont go through ( **** idiots ) I am canceling my warrant... read more
Business response:
To Whom It May Concern:Thank you for reaching out, and we sincerely apologize for any frustration or stress youve experienced during this process.After reviewing your account, we can confirm that your policy was canceled on 2/12 when you called us. We also want to reassure you that, as per our policy, you are entitled to a prorated refund. However, in order to process this refund, our policy requires that we receive a formal Letter of Cancellation.We recommend that you contact our **************** team at ************ so the... read more
Please refund me my money that was stolen off my card for A warranty that is not mines and for A vehicle I do not own....
With a premium paid for my vehicle's warranty extension, my first claim for a simple inexpensive repair have been shelved. The local shop has made several attempts to file the claim to no avail. E-mail records are readily available and phone call transfers repeatedly dropped. Two months have passed waiting for approval so that the repair can be initiated.
I am trying to cancel my policy and customer service will not let me. Very rude. Please help
Business response:
To Whom It May Concern:Thank you for bringing your concerns to our attention. We value all customer feedback and take such matters seriously. We are truly sorry to hear that you had a negative experience with our customer service team. We understand how important it is to feel respected and heard when interacting with a business. Please know that this does not reflect the high standards of service we strive to maintain at Eleras. We have thoroughly reviewed your complaint and are taking the necessary steps to ensure that thi... read more
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.2 star rating with 787 reviews.
When is eleras group open?
eleras group is closed now. It will open at 10:00 a.m.