This profile has been claimed by the business owner or representative.
eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
According to the wording on the mailer that was posted to us, my wife was under the impression that this was a genuine Kia service contract. I looked them up online, and found out it is a scam. I spoke to the most argumentative person it has ever been my misfortune to talk to whilst trying to cancel, and he was very rude. Please cancel the contract that you have scammed us out of! It is a disgrace that company's like this are able to operate.
Business response:
To Whom It May ********** apologize for the encounter you had with our representative. The Eleras Group does not condone rude or argumentative behavior from our representatives This issue will be addressed accordingly.I want to assure you The Eleras Group is not a scam. We take great pride in selling VSC contracts to cover repairs for our customer's vehicles.This account has been cancelled and refunded.We are sorry for any inconvenience.Thank you.
Spoke to a Sr. rep who said they were a marijuana and fentanyl user. YIKES X100
When this scammer called, they answered with a completely different name than their caller ID. They then insisted to speak with my mother saying that I was the "secondary number." There's only one problem with this. She didn't even know who they were. I immediately called back just to call them out on their bull and THEN they answered by "Eleras Automotive Group." I immediately called them out, calmly telling them how suspicious it was, and the woman on the line immediately became angry. She began to rant and I just slowly t... read more
Business response:
To Whom This May ********We do not condone poor or rude behavior from our representatives. If you will provide us with the ** # on the mailer we will remove your mother from our mailing list. Once we have the ** number we will be able to see who you spoke to and will address this issue. We are sorry if this caused any inconvenience.Thank you.
I had to do multiple complaints with various regulatory agencies regarding the continual communication with a family member who is on the Do Not Call Registry and the DMAChoices list to not receive marketing mail. I would like a copy of the DNC policy which should be readily available for public consumption. Several of the business responses say they obtain information from public records, data bases, etc. which tells me they should be accessing the Do Not Call registry and consumer requests to not be contacted which does no... read more
Business response:
To Whom This May ********once we have the consumer ID # we can remove your family member from our mailing list. The Eleras Group does not make any out bound calls. I would like to advise, we are not the only company that sends out advertising information.Please call our customer service @ ************ and we will gladly remove your family member's name.Thank you.
I had to do multiple complaints with various regulatory agencies regarding the continual communication with a family member who is on the Do Not Call Registry and the DMAChoices list to not receive marketing mail. I would like a copy of the DNC policy which should be readily available for public consumption. Several of the business responses say they obtain information from public records, data bases, etc. which tells me they should be accessing the Do Not Call registry and consumer requests to not be contacted which does no... read more
Eleras sent a mailer to my home without indication that it was from Eleras, and branded it in such a way to make it seem that it was sent from my car dealership ********* They framed the extended warranty as something I needed to *activate* rather than *buy* which made sense because I had agreed to buy one from ****** earlier.When I called them to set it up, they repeatedly suggested that they were with ****** (they are a third party) and never introduced themselves as Eleras.When I found out I had been tricked with deceptiv... read more
Business response:
To Whom This May ********All calls are recorded for quality assurance. We have no record of you calling in and speaking to a representative. We do have record of you calling in after hours and the call was disconnected by you. We did try and reach out to you on 2/10/2023. The account is active and to this date no refund will be applied to your account as there was a dispute filed with your credit card company and they have returned the funds for your down payment to your credit card.Please call our customer service departmen... read more
I already have coverage through the company that manufactured my car. These dolts will not stop calling me, harassing me, and mailing letters and notices that say I need this coverage from their supposed Vehicle Service Department. I finally called them to get them to leave me alone. I spoke with a young gentleman who had a very difficult time communicating with me, so much so, that I believed that the company was off shore. They are not. He finally gave me the name of the company and then some other person broke in and said... read more
Business response:
Hi *****- if you call the customer service department @ ************we will gladly assist you with getting your name removed from our mailing list. We are sorry if this has caused you any inconvenience. Thank you.
This company is a scam and should be investigated. They sell bogus factory warranty extensions and refuse to let customers cancel… phone calls include harassment and bullying. Stay far away.
Business response:
Hello ******-I want to assure you, The Eleras Group is not a scam. We sell vehicle service contracts to help customers pay for repairs that would be costly to come out of pocket for these repairs. As of January 24th, 2023 your account has been cancelled and no further money will be debited from your account. Please contact customer service @ ************ for any questions or concerns.
This company has been harassing me and my wife for years. I’ve called and asked to be removed from mailing lists multiple times but they keep sending.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2 star rating with 699 reviews.
When is eleras group open?
eleras group is closed now. It will open tomorrow at 10:00 a.m.