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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
This company is a complete scam that will pose as your car company. I received a legitimate-looking letter in the mail that claimed they were from ****** and that I needed to give them a call to maintain my current warranty. After calling them, they quickly rope you into paying for their coverage and do not state the company name until after they receive your payment information. Luckily then I got a bad feeling and told them I no longer wanted to go through with the policy. This is sickening that they somehow received my ad... read more
Eleras Automotive Group Letter from them said I had not activated my extended warranty on my 2024 GMC with 1750 miles even though I have full coverage on it now. Luckily I found out right after I purchased it and closed the credit card account before they had a chance to get it approved. The letter had GMC all over it and also had my vin number of my truck! They are total scammers and should be shut down and brought up on charges for targeting the elderly people!!
Business response:
To Whom It May ***************** can assure you that we are a legitimate company.The letter you received is an offer to get your vehicle covered with a vehicle service contract. I can also assure you that we do not engage in any fraudulent or deceptive practices. If you would like to have your name removed from the list please call the number provided on the letter and we will more than happy to take care of that. Thank you.
These people contacted me stating the warranty on my 2023 ******* would be soon running out and I needed to get extended warranty which I did immediately. I have been with them since Dec. 2023 continuing to make monthly payments. I called ******* on 7/26/24 and was told I have five years or ****** miles coverage and ten years or ******* miles power train coverage. I called to cancel this extended warranty the people I spoke with kept saying to me, " you've paid over $1000.00, we would hate to have you lose your money. When I... read more
Business response:
To Whom It May ***************** apologize for any confusion or miscommunication that *** have occurred.The letter you received is an offer to get your vehicle covered with a vehicle service contract. I have confirmed that your policy was canceled on 7/26 and you will be receiving the pro rated refund. If you have any further questions please do not hesitate to call. Thank you and have a great day.
I just received one of the most disingenuous marketing letters I have ever seen. The letter claimed I had a home warranty policy about to expire and to call "IMMEDIATELY as this will be our FINAL ATTEMPT TO NOTIFY YOU " (capitalization theirs). Additionally - "Our records indicate that you HAVE NOT CONTACTED us yet to get your Home Warranty up to date."I do not have now and have never had a home warranty policy and I find the tone of the letter to be extremely misleading. None of this language should ever be included in a le... read more
Business response:
To Whom It May *************** letter you received is an offer to get your home covered with our warranty program. Without a home warranty you would be responsible for any out-of-pocket expenses that occur with your home. I can confirm you have been removed from our list. We apologize for any inconvenience this has caused. Thank you and have a great day.
Had me under the impression they were ****** and that if I didn't pay for new coverage my warranty would run out. Dumb enough that I fell for it and they charged my account 2 times in an hour. Beware of this place do not give them any information
Business response:
To Whom It May ******************** you for bringing this to our attention. We understand your decision to pass on the policy and apologize for any misunderstanding or miscommunication that *** have occurred. I can verify that your policy was canceled and a full refund issued. Again, we apologize. Thank you and have a great day.
I purchased two, (2), warranties from the Eleras group via *****************************, the salesperson. The date was 06/21/24.The warranties were for my car and my house. The initial, cost was $99 for each, warranty and there were monthly, charges applicable to each, of $111 & $165+ change scheduled to begin in July 24.I changed my mind a few days later and called ***************************** to tell him to cancel each, and both warranties but he ignored my request.I am at a loss as to what to do next. Please, help me.
Business response:
To Whom It May ******************** you for bringing this our attention. I can confirm after checking your policies that the person you spoke with today canceled both of those policies and refunded the $99 from both policies back to the original form of payment. We apologize for any inconvenience this has caused. If you have any further questions, please fell free to reach out. Thank you and have a great day.
Very upset about this company selling my 99 year old father a completely unsuitable 4 year mechanical protection insurance policy on a leased car with only ***** miles and on which he is cancelling lease and turning back car to company in one month. My father is hearing impaired and thought it was an expiring auto liability policy and he had to renew, not understanding it was a 4 year lease commitment, basically an extended warranty, for a car he is turning back in. Had they taken a second of their time to understand the sit... read more
Misleading & fraudulant mailing regarding expired factory warranty. Would not credit past reoccuring charges.
************** as a representative of ********** in a warranty letter.Obvious scumballs, do not sent them a dime.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.3 star rating with 811 reviews.
When is eleras group open?
eleras group is closed now. It will open on Monday at 8:00 a.m.