eleras group

Kristi F 

on BBB

a year ago

Letter came in the mail about the warranty on my car was going to expire and that they were with the dealership where my car was purchased. Called this company and the amount agreed upon was not honored and the payment was *************** refuses to cancel this policy so I've had to freeze my banking card and dispute the charges. The past week this company has tried several times to push payment that is almost triple the amount.I want my name removed and so called policy cancelled! 

Dinh T 

on BBB

a year ago

I tried to call and cancel the contract but was left on hold and then eventually hung up! I need this cancelled immediately! 

Sherry P 

on BBB

a year ago

This group sends out official looking info about your car needing a service contract that looks official & my 96 year old mother paid them thinking it was from the dealer they have their car leased through. When I called the company to have the coverage stopped, the man speaking with me was sarcastic & rude. Asking if my parents wanted the contract stopped or me. He then began telling me I was interrupting him & being disrespectful. I hung up & will deal with the credit card company fraud department. I really don't want to l... read more

Zhonghuan C 

on BBB

a year ago

This company stole my information, sent me a fraud mail and told me my car warranty is expired, asked me to call for their warranty service. 

Rec’d M 

on BBB

a year ago

Deceiving letters in the mail and request information over the phone. Luckily, I asked a lot of questions before offering my private info. One of the things I did was call my deal shop to confirm the company name given over the phone. They were not familiar with the name.Please ask questions before you give any personal information. It does not seem safe. 

Angelica R 

on BBB

a year ago

This company had me thinking my warranty was about to expire and when I called my actual dealership were I purchased the car they had no idea what I was talking about and said my warranty wasnt about to expire ! I also was told I would be pay 275 and now Im receiving a bill for ***** that I wasnt aware of they never told me I would be paying this price other wise I wouldnt have fell for it and also charged my card twice when taking the money ! Im very upset 

Erich B 

on BBB

a year ago

I made a mistake and turns out that I don't need this coverage. I kept getting letters from them and thought they were affiliated with the dealership where I bought my new car in October and that it was something I had to do. I already have a 6-7 year warranty on the car and I also have car insurance. Again, I must emphasize that the letters I was receiving I thought was official correspondence and was something I needed to do. Upon closer investigation, it turns out that it wasn't. When I called the customer service number ... read more

sophia M 

on BBB

a year ago

This company is a complete scam that will pose as your car company. I received a legitimate-looking letter in the mail that claimed they were from ****** and that I needed to give them a call to maintain my current warranty. After calling them, they quickly rope you into paying for their coverage and do not state the company name until after they receive your payment information. Luckily then I got a bad feeling and told them I no longer wanted to go through with the policy. This is sickening that they somehow received my ad... read more

Bob B 

on BBB

a year ago

Eleras Automotive Group Letter from them said I had not activated my extended warranty on my 2024 GMC with 1750 miles even though I have full coverage on it now. Luckily I found out right after I purchased it and closed the credit card account before they had a chance to get it approved. The letter had GMC all over it and also had my vin number of my truck! They are total scammers and should be shut down and brought up on charges for targeting the elderly people!!