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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
The correct price of their insurance was never reveled to me clearly. The agent was very rude when I asked detailed questions and he by passed my questions. I finally got it cancelled but it wasnt easy. Beware of extra fees!
Business response:
To Whom It May Concern:Thank you for your feedback, and were sorry for the frustration you experienced. Ive verified that your account has been fully canceled, and we apologize for any confusion around the pricing and the lack of clarity in your communication with our agent.We take your concerns seriously and will address this internally to improve our service. If you have any further questions or need assistance, please feel free to reach out.
Eleras sent my grandmother coverage notices about her vehicle via mail. Her vehicle has 7k miles on it and 2 service contracts through her dealer which were purchased at the time she purchased her vehicle. She did not need this scam service contract that they charged her $159.00 for and planned to for another 2 years.
Business response:
To Whom It May Concern:First and foremost, we want to sincerely apologize for any confusion or frustration.We want to assure you that we are not a scam and that our intention is always to provide valuable coverage to our customers. It seems there may have been a misunderstanding regarding your grandmothers needs, and for that, we apologize.If your grandmother no longer wishes to continue with the policy, wed be happy to assist with canceling it and resolving any billing issues. We invite you to contact our customer service t... read more
These use fraud and deception to make you believe they are a 3rd party from a major car manufacturer. THEY ARE NOT! And to cancel coverage is beyond terrible! **************** is twice as bad!!!
Was scammed into a warranty and am unable to contact and cancel. Have lost hundreds of dollars.
Business response:
Thank you for sharing your feedback. We would like to clarify that, according to our records, your policy was successfully canceled on 6/11. No further charges will be applied to your account following the cancellation.If there are any outstanding concerns or issues related to your cancellation or payments, we encourage you to reach out to us directly. Were here to assist and ensure everything is fully resolved.Thank you again for your feedback, and we hope this clears up any confusion.
Run for the hills! Do not seek out this company for any form of vehicle coverage plan, They will charge you and make it very difficult to fulfill any claims you file. When I tried to cancel (because I already had coverage through my primary insurer for the same services) I spoke to three representatives, all of which who tried to stall me, wear me down or just block my simple request. The low value of the coverages combined with the very bad customer service makes for the perfect storm of a terrible company to partner with. ... read more
Business response:
Thank you for sharing your feedback. We are genuinely sorry to hear that your experience with us did not meet your expectations. We take your concerns seriously and want to address them.To clarify, our team is always here to assist with cancellations, and we aim to process them as quickly and seamlessly as possible. If you have not yet received confirmation of your cancellation or if you have any outstanding concerns, we invite you to contact us directly, and we will work to resolve the situation promptly.
Okay,I made a call earlier today on June 9, 2025. The call was to cancel my vehicle warranty plan which the agent at the end said it was cancelled and I would no longer be charged. However, to verify this is true I have requested a cancellation confirmation from Eleras Automotive Group. My question now is how long will the confirmation cancellation letter take to be mailed to me so, I know the company has fully cancelled my policy? My contract number is: *****************. Currently dealing with another dispute with another ... read more
Business response:
Thank you for your feedback. We would like to clarify the situation and ensure that all of your concerns are addressed.According to our records, your policy was successfully canceled on 5/21, and a refund was processed on the same day. On 6/11, you contacted us requesting a cancellation confirmation letter, and we promptly sent that confirmation via email to the address we have on file.We apologize for any confusion, and we can assure you that your policy was canceled as requested. If you did not receive the confirmation ema... read more
I brang my car to Ford Monday the 19th. They told me what work needed to be fixed, I was preapproved for services that with Elarea that Monday but they wanted to look at the car themselves Wednesday which they did. After waiting 48hours like you guys suggested I called on the 27, 28 which yesterday was in the last process at 1pm….here we are another day still nothing in the system is updated. My issue is that I cannot get the parts ordered until this is approved. You guys only offer 3 days of rental but are costing me 2 week... read more
I was sold an extended auto protection plan for my 2024 ******* Tucson, covering the period from the end of the 5th year through the end of the 7th year, for what I was told was a total price of $179. However, a few weeks later, I received a printed policy indicating the total cost was actually $4,490.When I called to address this discrepancy, they claimed the $179 was only a down payment and that I was obligated to pay the remaining balance through monthly installments. I requested that they honor the original agreement, bu... read more
Business response:
Thank you for your review. We're sorry for any confusion regarding your policy. To clarify, all customers have a ****** cancellation period during which they can receive a full refund. Our records show that a representative attempted to reach you today to help resolve this issue.Please give us a call back at your earliest convenience so we can assist you directly and ensure this is handled to your satisfaction.
This company is committing the worst of sins; taking advantage of senior citizens. I just received a letter from them in the form of a phony check for $225. And stating that Immediate "Response Requested"..."Our records indicate that YOU HAVE NOT CONTACTED us yet to get your coverage.""We reserve the right to revoke your eligibility for service coverage after 5 days."This is just horrible. The Eleras Group is trying to con old people.They should be fined and put in jail.
Business response:
Were genuinely sorry to hear about your experience and appreciate you bringing it to our attention. Please know that Eleras Group does not target or take advantage of seniors or anyone. We are a legitimate provider of vehicle service plans.If you no longer wish to receive any communications from us, please contact our support team at ************, and well make sure youre removed from our list promptly.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.2 star rating with 787 reviews.
When is eleras group open?
eleras group is closed now. It will open at 10:00 a.m.