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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
For 2 years now we have been getting calls and mail from Eleras, for a car we have never owned, from a brand we would never buy. At this point it has become harassment.
Business response:
Dear *****,We sincerely apologize for the frustration and inconvenience this situation has caused. We understand how upsetting it can be to receive repeated communications for a vehicle you do not own, and we regret any distress this has caused.We obtain consumer information from a variety of sources, including but not limited to public and freely available records and databases, online form submissions, web advertisements, and referral partners. Please note that our company does not make outbound phone calls.If you would li... read more
Extremely predatory Received different letters seeming urgent from my dealership supposedly, I called and got this company which was surprising because their name wasn't on any of the letters they had sent. When I gave them my "case number" they couldn't find any information on me. In the time the girl was doing that I ******* the name of the company and found all these reviews. When I started asking questions the girl got upset and rude. Knowing that their public image is this bad you'd think they'd try a different tactic.I... read more
Business response:
Dear ******,We take concerns about our communications and customer interactions very seriously. At this time, we are unable to locate an account or policy associated with the information provided. Without the customers full name and policy number, we cannot access or review any records.To allow us to investigate this matter and address any concerns, we ask that the customer or an authorized representative contact our **************** team directly at ************.
I gave this company my financial information thinking they were a part of *********. So I gave them My information for My debit card. After telling more than 100 times that I didn't want their services, they threatened me that they had all the information to my bank account and could access it. I went to my bank ****, closed the account and changed the number. BE VERY VERY CAREFUL, THEY WILL STEAL YOU'RE INFOMATION AND GET INTO YOU'RE ACCOUNT
Business response:
To Whom This May Concern:We appreciate you bringing this matter to our attention and sincerely apologize for any distress or confusion caused by this interaction.Our records indicate that this individual received a quote only and did not enroll in coverage. We do not have an active account, contract, or stored personal or banking information associated with this inquiry.We take allegations like this very seriously. The call referenced in this complaint is being reviewed internally to ensure compliance with our customer commu... read more
I submitted a letter to cancel my contract as outlined in the agreement and received an effective cancellation date of November 10, 2025. Since then, Ive called multiple times regarding my refund and was initially told it would be processed 30 days after the cancellation date. Later, I was informed it would take 45 days, then 60 days. This ongoing delay is extremely frustrating, and I just want to receive my refund and put this ordeal behind me.
Business response:
Dear ******,Thank you for bringing this to our attention, and we sincerely apologize for the delay and frustration you experienced.Our records confirm that your contract was properly canceled effective November 10, 2025. We regret the inconsistent timeframes provided during your follow-up calls. Your refund has now been processed and mailed on January 8, 2026.We understand how frustrating this situation has been and appreciate your patience while it was resolved. Please allow standard mailing time for delivery. If you do not... read more
The company send "OFFICIAL LETTERS" on behalf of auto companies or dealerships. They claim they are associated with them, but it is false. I received a letter to my address stating that it was TIME SENSITIVE. When I called the phone number *****..., the representative in the line started warning about the coverage of my vehicle and wishing "best of my luck when my vehicle would break down." Which kind of business handles customers questions this way? This is alarming, and it does not look legitimate so BE AWARE not to fall f... read more
Business response:
Dear *****,Thank you for sharing your concerns.Any correspondence referencing vehicle coverage is not intended to imply direct affiliation with a manufacturer.We understand that time-sensitive language can feel concerning, and we regret if this caused confusion. Our representatives are trained to explain coverage options and potential repair risks, not to intimidate customers. We take feedback regarding call interactions seriously and will review this internally.
I used to work for this jokester of a company. Got let go due to putting wrong mileage on a contract even though I only put what I was told and even listening to the call I was correct. They are in a lawsuit and trying anything and everything to save their own ***** and save money. STAY AWAY FROM ELERAS. They are money hungry and dont care who you are. FRAUD of a companydo your research and go somewhere else that is LEGIT and good to not only there customers but there employees as well.
Liar and scam artists! Stated I would be charged once a year not monthly, not even affiliated with where I got the car from
Business response:
Hello,We apologize for any misunderstanding or frustration you experienced. After reviewing our records, we can confirm that your policy was canceled and a refund was issued on October 27.Please know that our company is not a scam, and we strive to provide clear information regarding all policies and billing terms. We regret any confusion regarding your payment schedule and appreciate you bringing this to our attention.
I was quoted by representative *** ****** $189 for 24 months, with nothing after that up to 85 months. Seemed too good to be true, and it was. I asked for an email, and when I dug into it a little further, it became clear that it was $189 PER MONTH for 24 months.Big difference. I guessed that this meant that once I signed up, I would have a hard time getting out, and some of the reviews on the ********************** website confirmed this. I called back and another representative at first confirmed $189 for 24 months, and th... read more
Business response:
To Whom It MAy Concern:Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or frustration you experienced during your interaction with our representatives.We understand how important it is for pricing to be communicated clearly and transparently. We regret any misunderstanding that may have occurred regarding the cost and structure of the plan. Please know that this feedback is being taken seriously and will be shared with the appropriate team for review and coaching, as accuracy and... read more
If I could leave zero stars I would. Predatory and unsolicited mailing and repeat calls harassing for payment. They'll leave a nice little apology under this comment and continue to do it to others because it's not illegal, it's just them being a bully. It's a shame that a business with an actual product behaves in a way to mislead and harass people in order to make ends meet.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.3 star rating with 811 reviews.
When is eleras group open?
eleras group is closed now. It will open on Monday at 8:00 a.m.