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eleras group
- Auto Repair
- St Charles, MO
About this business
ABOUT ELERAS WHY ELERAS GROUP? Eleras Group provides coverage through some of the best administrators in the protection plan industry. The administrators that we offer have almost 30 years of combined experience. We are giving you the protection that you deserve. The Eleras Group will provide you with the right investment that could potentially save you thousands on your vehicle. At Eleras Group we strive to provide exceptional customer service and customer satisfaction. We work directly with our administrators and have d... read more
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Was on the phone with the last for at least 30 minutes trying to cancel my policy and she kept asking the same questions being difficult not letting me cancel or anything , I had to cancel my card because they wouldn’t let me cancel it was very frustrating
This company is a rip-off i was misled the entire time after i gave my payment i didn’t get the email with a copy of the policy so i had to call back 3 times only to get a empty email then the representative jinxed my car and my car broke down now ive had the policy for 2 months when my car broke down and now they taking me through **** to get it repaired so i asked to cancel my policy only to be promised by a representative steven that he would make sure the repairs get done really only to keep taking the payments out of my... read more
I think they need to stop sending mail to me or I'll be sending law enforcement to their personal residences with restraining orders.
Wow the disrespect I received when I told the man on the phone I was NOT interested in his warranty for my car! First off, there needs to be something on the card stating this is from an outside source and not the place you purchased your vehicle. I thought something was wrong with the warranty I already purchased when I got my car. The phone representative was such a jerk and I told him I was not dealing with his harassment and to take me off his list!
I received a notice in the mail it was very misleading and made it seem like the current warranty on my car was going to be canceled. When I contacted the company I asked the rep to veirfy the company name he’s working for and said it was this company Eleras. I explained Im already paying for a car warranty with another business and I would appreciate if they didnt send me notices and he kept trying to keep me on the phone saying this company is way cheaper. The representative also kept cutting me off mid sentence as well. T... read more
They had sent me a letter in the mail saying my warranty has expired and I will be eligible for all costs of damages. This had throw me off as I have a brand new 2020 car. Any more they had said I’d be charged a one time fee and a low monthly cost. Both were incorrect. I would like to cancel and get a full refund due to this being an illegal scam act as false advertisement. If I have to get legal measurements in place I’m sure they would have a good day with this. And get me my money back.
Very official looking final notice mailer received today, looking as if mailed from Honda. Left corner says my vehicle, then Official Business and then Penalty for Private Use $300. Stated it was my Final Notice, yada yada, Scary I WILL BE FINANCIALLY LIABLE for all repairs, etc. Call now or else basically. Sadly, am sure this will never be the final notice or phone call. I had to hunt to find the actual name of their company on this letter. It is mentioned once, in very fine small print. Deceiving letter, and total BS, and ... read more
I apparently misread the phone number and reached this company. I named the company that already had similar coverage for my car and said I wanted to transfer to monthly payments. So it was done. When I later realized that this "coverage" meant I had two coverages for same car I wrote ELARIS to cancel this policy. After three phone calls and three letters over four months I got a partial refund of $378.94. This mistake only cost me 216.00 so I guess I was fortunate!
These clowns operate the worst scam service ever. After being bombarded by their calls and direct mailings threatening warranty invalidation on my new car, I called to ask if they are affiliated with my car company. "Mark," who answered, said that they work directly with my automaker. I pointed out that I'd called my dealership and wasn't in danger of warranty invalidation. I asked Mark to quit contacting me; Mark said I called him. I told him I did so because of his company's relentless fake threat marketing scam. Mark trie... read more
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 1.6 star rating with 593 reviews.
When is eleras group open?
eleras group is closed now. It will open tomorrow at 8:00 a.m.