eleras group

Veronica B 

on BBB

10 months ago

I just found out this morning that more money was taken out of my account. I was told this was an extended warranty and not a policy. Which more money was taken out of my account, the lady I spoke with said it's a mistake to cancel this warranty due to the high cost of out-of-pocket expense. I don't give this company any type of star just filing a complaint and now have to go to my bank and replace my debt card and try to get some of my money back. 

Nichole L 

on BBB

10 months ago

Calling this business a con artist is giving them too much credit as there was nothing artistic about the s*** they tried to pull. A vulnerable family member fell for the scam, and I spent hours on their merry-go-round hold line while they try and get you to give up and disconnect. When I finally was able to get to the correct person, thats when the real bullsh!t started. I think his name was ****. I genuinely have never encountered a more insufferable idiot than this man in my life. Im not kidding, he was emotionally invest... read more

Cris M 

on BBB

10 months ago

I just got off the phone with a representative, and the experience was horrible. He was yelling at me, accusing me of not caring for my car, and even said it would just sit there broken down and get towed away. He pressured me to pay for a service upfront without properly explaining what it was for. The interaction was unprofessional and disrespectful. I do not recommend using this company. 

Sylvia M 

on BBB

11 months ago

Extremely rude and confrontational, refused to get a manager or supervisor when asked. Numerous hangups upon calling back. 

Kristin M 

on BBB

11 months ago

Terrible scam was a nightmare to cancel, ***** poor customer service hung up on me because I wanted to cancel the policy!Very gaslighting his demeanor Thank you for reaching out and sharing your experience. First and foremost, we sincerely apologize for the frustration and inconvenience you've encountered.We take your concerns very seriously, and we are forwarding your feedback regarding the customer service you received to the appropriate department for review.Additionally, we want to be clear that we are not a scam. Our go... read more

Kristin M 

on BBB

11 months ago

Terrible scam was a nightmare to cancel, ***** poor customer service hung up on me because I wanted to cancel the policy!Very gaslighting his demeanor 

Barbara M 

on BBB

11 months ago

This company misrepresented the amount it would cost to extend my vehicle warranty. Now to cancel this ridiculous arrangement!In trying to contact this company, there have been no responses. I was able to contact the ************* who manages the accounts receivable and withdrew my automatic payment information. Thank you for bringing this to our attention. We sincerely apologize for any confusion or inconvenience you've experienced regarding your vehicle service plan.To cancel your policy and ensure a full refund, please co... read more

Barbara M 

on BBB

11 months ago

This company misrepresented the amount it would cost to extend my vehicle warranty. Now to cancel this ridiculous arrangement!In trying to contact this company, there have been no responses. I was able to contact the ************* who manages the accounts receivable and withdrew my automatic payment information. 

Angela E 

on BBB

11 months ago

I called to cancel my coverage plan with this company. They made it very difficult and kept asking for information about my new plan with another company after I kindly refused three times. It is unfortunate how passive aggressive the representative got as the call progressed. The representative meant to cancel my policy and hang up. No confirmation, no refund. When I asked about a refund (since I was still under my 30 day period) the representative actually insulted me saying that I was not counting the days since I started... read more