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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I had my name taken off their list maybe four or five times. Still getting mailers and when I call to make sure they do it correctly I am treated extremely poorly, hung up on, and it turns into a yelling match.
Business response:
Hello ****-I was able to confirm that you have been removed from our mailing list. I know other companies have similar mailers and it could be the advertisements you are receiving are from other companies.I want to assure you, your name has been removed from our mailing list.
This is a scam and sending letters to my home about vehicles that no one in my home has never owned or even heard of these people need to be stopped immediately shut them down ASAP it is annoying and a waste of paper
Business response:
Hi *****,we obtain consumer information froma avariety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners. If you call our customer service department @ ************ they will gladly assist you with removing your name from our mailing list.Thank you
Received a deceptive letter telling me I did start my service contract. Made to look like its from dealership. How can a brand new car have its factory warranty expired, How can I have a customer Id with a company I never talked to, just scammers looking through purchase records.
Business response:
To Whom This May ***************** obtain information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners.If you would like your name removed from our mailing campaign, please call our customer service department M-F ******* and they will gladly assist you with removing your name.We are sorry for any inconvenience.Thank you.
Intentionally misleading company, basing their advertising on threat, awe and fear!What a shame!
Business response:
Hello-We obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners.If you call our customer service department @ ************, they will gladly assist you with removing your name from our mailing campaign.We are sorry for any inconvenience.
A big old Scam and I'm finding out that it is easier to get into ************* than getting someone to respond rather thru email or phone. I've sent emails after emails following the prompts of cancelling the service, but NO acknowledgement of receiving my email. When I call and try to cancel, I get more options of either lowering payments or some of the ** instead of canceling my service and saving each one of us a headache. All i wanted was to cancel my service, is that so hard too do?I get constant calls from them, but no... read more
Business response:
To Whom This May ********* want to assure you Eleras Group is not a scam, we do not engage in any fraudulent activities. This account has been canceled.We are sorry for any inconvenience.
I received a letter from them about my car warranty. There was no company name in the letter. I called twice to inquire why and the first person hung up on me and the second person told me the name but wouldn't explain why it wasn't noted in the letter. I told him they were nothing but a scam and to remove me from their mailing list
Business response:
Hello-we obtain consumer information from a variety of sources, including but not limited to,public and freely available records and data bases, online form submissions, web advertisements, and referral partners. Your name has been removed from our mailing list.We apologize if this has caused you any inconvenience.Thank you!
Company is a scammer. They send letters to seniors to prey on their vulnerabilities. The letter tries to scare them into acting hastily and fall into a trap. Thank god my mother was smart enough. SHAME ON THEM!!
Business response:
To Whom This May ***************** The Eleras Group, we strive for transparency and honesty in all our interactions. We assure you that we do not engage in any fraudulent or deceptive practices.If your mother calls in with the ** number our customer service department will gladly remove her name from our mailing campaign.We apologize for any inconvenience.Thank you.
Received a snail mail which was actually from Eleris , but their name didn't appear anywhere on the letter and the letter was crafted to look like a letter from my car manufacturer implying that I needed to contact them to keep my warranty current. It had the details of my care and my name, as well as a "customer number". It stated "Our records indicate that you have not contacted us to have your vehicle service activated. We are informing you that if your factor warranty has expired, you WILL be responsible for paying any r... read more
Business response:
To Whom This May ********** Would like to assure you that Eleras Group is a legitimate business with a clear connection to dealerships. However, we understand your concerns regarding the lack of a company name in the mail.We appreciate your suggestion to include our name and dealership affiliation for transparency and will certainly take it into consideration for future communications.Best Regards,Eleras Group Customer Support
This business engages in dishonest commercial activities. In an attempt to offer you their services, they send you a letter presenting an official look from ****** and stating the specifications of your vehicle. The name of the company is never mentioned in the letter. They inquire about your no longer having manufacturer warranty servicing when you phone this number on the letter. The caller misrepresents the price and offers a five-year warranty. I had no idea that was a monthly expense. But the card never arrived in the m... read more
Business response:
To Whom This May ********** do apologize that you did not receive your paperwork for you vehicle warranty. This does happen sometimes as we have no control over the ***** We see where you chargedback the down payment and the monthly payment. So no money is owed to you. I want to assure you this account has been cancelled effectively 9/21/2023.We apologize for any inconvenience.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.2 star rating with 787 reviews.
When is eleras group open?
eleras group is closed now. It will open at 10:00 a.m.