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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Fraudulent company offering vehical warranty by mail. Claiming final notice. Do not deal with this company. They will steal your financial information.
This ELERAS AUTOMOTIVE GROUP (they are in the St. Louis ***** appears to be a scam company. They do not indicate their name and address on the envelope, and on the letter they send to the people they want to reach.That is a VERY unusual business practice. Beware of this group, and do NOT start any business with them.
Business response:
To Whom This May ******** Eleras Group is a very real company that provides very real vehicle service contracts to consumers. The administrators that Eleras Group uses are all A rated with the BBB and pay out on claims. If you would like to be removed from the mailing list, you can contact us with the customer code on your notice at ************. We would be more than happy to remove you from the list so that you don't continue to get offers from our company. Thank you have a great day.
I received a letter that had a headline I thought was from ******* It said my extended coverage was expiring. Thought it strange as I know I had another year. They assured me it was from ******* They said this would extend it and if I changed my mind I could cancel within 30 days and no problem. I called to cancel and they high pressured me into extending payments. I thought it over and still do not want it. Tried to cancel. If they think you are purchasing they immediately answer but the minute you say cancel they put you o... read more
Two days after I signed up for Eleras extended warranty, I called to cancel and have my $150 down payment credited to my ***** I was hoping not to get ****** an account Exec, as I felt that she was **** and on the rude side when I spoke to her before. Instead I got ********!!! Im a senior, and in all my years of dealing with people on the phone, I have never been treated so rudely, talked to in such a diminishing tone, scolded for wanting to cancel and lectured to for so long. I kept my cool saying many times that I wAnted t... read more
I'm helping someone to recover from this scam. A scam company that misleads older demographic implying you have a warranty with them and trying to sell them an "extension". Policy is very expensive especially for many people on a fixed income. They cannot afford the policy. Trying to recover what money i can for a scam target. A deposit (nonrefundable after 30 days) was required which appears to be designed as one of Eleras's income sources due to, i suspect, are many cancellations as caretakers look in on their older family... read more
Talking with them was confusing. Both the sales person and the department I called spoke very fast. After being reluctant to go ahead and give my credit card number it was suggested I look them up on BBB. They gave the company name as Evercare just like it says in small print on the bottom of their letter. When I speak to anyone they say the name Eleras. Evercare has an A+ rating, Eleras has the worst rating possible. I'm hoping I will get my money back in a few days.
Business response:
To Whom This May ******** Eleras Group is the selling agent of the policy. ******************* is the administrator of the coverage. It looks like ********************* policy was cancelled and her money was voided on 12/15/2021. If there is any other concerns please contact the customer service department at ************
This company I will not deal with or I wouldn't recommend nobody to deal with them. They told me they were going to send me my information in the mail I never got it, then I called them on the phone and want to cancel this I just happened to look at my bank account and seeing the money they take it out and I'll have nothing in writing.
Business response:
To Whom This May ******** We apologize for this inconvenience. Please contact our office at ************
We actually have a legitimate dealer extended warranty. I received a final warning letter that my warranty was expiring and the rates were increasing. They included the year, make and model of our vehicle. Since we are currently in the 2nd year of a 3 year **** Warranty, I called the number on the letter to advise them that we still have another year on the warranty. An arrogant representative told us our warranty was now expired because I refused to extend with them. I'm not easily taken in by scams, but I thought the lette... read more
Business response:
To Whom This May ******** The letter is just an offer to purchase additional coverage on your vehicle. We are not the manufacturer and do not claim to be. If you do not wish to purchase additional coverage discard the notice. We can also remove you from all mailing lists moving forward. Please provide us with the customer id on the notification and we will remove you from all our future lists immediately. Call us at ************. Thank you.
Sold a truck and no longer needed the coverage, that is when the harassment began. Whats wrong with the truck, are you getting another vehicle, youve made this many payments. This first of all is none of their business but to boot the supervisor then proceeded to rudely over talk myself and my husband. We finally got the cancellation. Say no to this behavior on any service industries
Business response:
To Whom This May ******** We apologize that you feel this way. Our intention was not to upset you. We take these concerns seriously. Any customer service department wants to know why they are losing your business so that they can better assist you or someone else in the future. We apologize for the inconvenience this caused you.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2 star rating with 699 reviews.
When is eleras group open?
eleras group is closed now. It will open at 10:00 a.m.