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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I got the letter to all smoke and daggerish and to try to act like they are part of ***** that this was the only good option there are $190 a month for 24 months that should last 3 years are you serious thanks sir but no thanks and don't be pushy trying to ask if I wanna pay check your card before I even give me my answer and get all your info. He didnt want to give me the name until I pushed and pushed and pushed. Told me basically I would be paying for what I already do with the coverage I have. Might be good if you didn't... read more
2-days after my ****** was serviced under warranty at my ****** dealer, I received a letter NOT IDENTIFIED as from Eleras Automotive advising me to renew my warranty service contract. The letter cited my 2018 ****** Forester and I assumed it was from ****** as a result of recent warranty repair workI agreed to a 4-yr service contract.The next day I called ****** to discover: 1) my warranty did not expire for another year, and 2) the letter was not from ******. I then called the 800 number cited in the Eleras letter to cancel... read more
This company fraudulent do not waist You're time I told them immediately I don't want their services and I've a feeling I've just lost $299
Scam. Classic activate your cars warranty scam. Theyll clog up your mailbox with letters saying you havent activated your cars warranty, and theyll especially target you if youve just bought a new car. Somehow they manage to get your cars information and even the dealer you purchase from, so they can impersonate your dealer. I didnt even find out that they had nothing to do with my dealer until I got a possible fraud notification from my debit card company. Scam, scam, scam. Dont even call them. If you get letters in the mai... read more
Letter from them said I had not activated my warranty on my 2024 *** with 500 miles even though I have full coverage. They are total scammers and should be shut down.
Business response:
To Whom This May ****************** advertisement you received was an offer to get extended coverage for your vehicle with our warranty program.If you call our customer service department @ ************ M-F 8AM-5PM they will gladly remove your name from our marketing campaign.We apologize for any inconvenience.Thank you.
Claimed my information was provided by the **mpany I purchased a car from and got my information for my maintenance **ntract. Started charging me for the **ntract I was unaware of this. Requested cancellation multile times finally getting kit and requested refund as I had and needed non e of their ** called services.
Business response:
To Whom This May ****************** calls are recorded for quality assurance. We asked our QA department to review this call.You spoke to our sales agent on 12/9/2023. This was a 40 minute call. There was no ******* to get you off the phone. You had a very good conversation with our sales agent. Their findings were, you did voice authorize the down payment and the monthly payments.This account has been canceled per your request.Thank you.
Received misleading mail regarding need for auto coverage. Company is a scam, should be shut down.
Scam! Sent me a letter about my covet expiring. Also said they reserve the right to revoke my coverage for 5 days! This is fraud. Someone turn their a** in and forbid them from doing this and give them some very much deserved jail time! Zero stars!
They sent out a letter with absolutely no business name attached, but all of my cars information, making me think this was my dealership reaching out to extend. I set everything up, stupid I know, and then found out the company name from an email I got. I realized this wasnt what I thought it was and cancelled not even 24hrs later, after being hung up on my numerous employees (reported my card as stolen too as I saw many reviews saying these people will continue to charge you). I got an email saying I cancelled and the lady ... read more
Business response:
To Whom This May ************** call our customer service department @ ************ M-F 8AM-PM, CST. The problem with the refund is, once you cancel a credit card we can not refund the credit to that card. Please call our customer service department at the number above so we can get this rectified for you.We look forward to your call.Thank you.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.3 star rating with 811 reviews.
When is eleras group open?
eleras group is closed now. It will open on Monday at 8:00 a.m.